Compare ClickDesk vs SnapEngage vs Service Creatio

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ClickDesk screenshot view 5 more SnapEngage screenshot view 5 more Service Creatio screenshot view 2 more

About ClickDesk

ClickDesk is an integrated helpdesk, live chat, and social media platform. It enables live voice and video chat directly in the browser, along with Android mobile app.

This software is a cloud-based solution, featuring agent-client chat, similar to popular IM application, like Skype or Google Talk. It is used by about 100,000 clients, helping them engage with the customer base, and increase sales results. Main features of ClickDesk are live chat, voice, video, web analytics, help desk, social media integration.

ClickDesk’s chat invitations engage visitors on behalf of the agents. When clients answer proactive chats, they are connected with agents. Besides, there is inbuilt helpdesk solution to manage offline conversations and email messages.

About SnapEngage

Every day, SnapEngage drives positive outcomes in the following verticals: SaaS & Technology, Healthcare, E-Commerce & Retail, Travel & Hospitality, Real Estate, Insurance, Government, Education, Nonprofits, and more.

We partner with sales managers and directors to drive leads, increase their sales pipeline, and reach more overall prospects. We work with client success and technical support team managers to more easily manage client queries, increase client satisfaction, and retain more customers. We help clients measure success through pointed analytics, survey scores, and more.

Our HealthEngage chat solution is built entirely to support our clients in the healthcare industry. HealthEngage is HIPAA compliant and provides a secure means of communicating with patients.

We help clients measure success through pointed analytics, survey scores, and more.

About Service Creatio

Service Creatio is a cloud application with out-of-the-box processes for full-cycle service management. The best choice for medium and large companies looking to deliver high-level service across multiple communication channels. A rich set of out-of-the-box processes allows managing customer requests and automating service operations by following pre-defined processes for customer care excellence.

Сustomer center

The best fit for companies that are looking to manage omni-channel communications.

Service enterprise

The best choice for medium and large companies looking to deliver high-level service across multiple communication channels

Features:

  • Product Features
  • 360° customer view
  • Case management
  • Problem management
  • Service catalogue management
  • Knowledge management
  • Service level agreement
  • Feedback management
  • Omni-channel communications
  • Field service
  • Customer portal
  • ITIL processe

Features

  • API
  • Batch Permissions & Access
  • Calendar Management
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Call Tracking
  • Time Management

Features

  • API
  • Batch Permissions & Access
  • Calendar Management
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Call Tracking
  • Time Management

Features

  • API
  • Batch Permissions & Access
  • Calendar Management
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Call Tracking
  • Time Management

Summary

  • Lite Email Helpdesk

  • Voice Chat

  • Social Toolbar

  • IM Integration - Google Talk and Skype

  • Complete Information About Visitors

  • Multiple Agents and Departments

  • Transfer Chats and Tickets

  • Convert Offline Chats to Tickets

  • Fully Featured Reporting System

  • Canned Responses

Summary

  • File Exchange: Agents and visitors can share images and other files with the click of a button - all within the chat window.

  • Simple Offline Form: Visitors can leave a simple message for agents, to address later.

  • Proactive Invitations: SnapEngage automatically invites visitors to chat.

  • Facebook Messenger Integration: Chat with visitors and prospects on social platforms, like Facebook Messenger, Twitter, and WeChat.

  • SMS-to-Chat: Text-to-Chat feature allows website's visitors to initiate a chat and communicate with agents via SMS text message.

  • Native Integrations with CRMs and Help Desks: Advanced integrations to connect seamlessly with current tools.

  • Onboarding Assistance Programs: Personalized training opportunities for chat agents and administrators.

  • HIPAA compliant messaging: Healthcare industry can now chat securely to patients.

  • Robust Design Studio: Full customization options to enhance and personalize the chat experience, all without code.

  • Advanced Permissions and Reporting: Choose different permission levels and track current and past live chat trends in one place.

Summary

    No key features associated with this application.

Pricing

Free

Free
Included in plan:
  • Free For 10 Users
  • 30 Chats
  • Handle 25 Tickets
  • Audio Calling
  • Localization of Chat Widget
  • Customize Basic Settings

Lite

$14.99
Monthly Subscription
Included in plan:
  • Unlimited Chats
  • Widget Customization
  • Chat Transfer & Groups
  • 99.5% Uptime & SSL Security

Pro

$24.99
Montly Subscription
Included in plan:
  • Chat Conferencing
  • CRM Integration and API
  • Video Chat
  • Post Chat Survey
  • Reports and History
  • 99.95 % Uptime & SSL Security

Enterprise

$39.99
Monthly Subscription
Included in plan:
  • Queuing
  • White Label
  • Unlimited Domains
  • Widget Custom CSS
  • Analytics
  • Dedicated Account Manager

Pricing

  • Starting from: $16.00/month
  • Credit card required: N/A
  • Essentials: $16 USD / month, starting with for 3 users,
    Professional: $26 USD / month, starting with 3 users,
    Enterprise: $40 USD / month, starting with 5 agents users,
    7 day trial for any pricing plan.
    HIPAA compliance is available on all plans for an additional $10/user/month.

Essentials

$16.00
1 user(s) / month
Included in plan:
  • 3 user minimum
  • Basic CRM integrations
  • Manage conversations from multiple channels like Facebook Messenger and WeChat
  • Security Requirements including End-to-End Encryption (SSL)
  • HIPAA compliance available
  • Optimize your engagement by matching your brand, proactive chat, post-chat surveys, and more

Pricing

service enterprise

$50.00
1 user(s) / month
Included in plan:
  • Unified customer database
  • Service catalogue
  • Business process management
  • Contact center
  • Service level management
  • Configuration management
  • Case management
  • Request management
  • Problem management
  • Knowledge management
  • Change management
  • Release management
  • Synchronization and integration
  • System designer
  • Omni-channel communications

customer center

$35.00
1 user(s) / month
Included in plan:
  • Unified customer database
  • Omnichannel communications
  • Service catalogue
  • Business process management
  • Contact center
  • Case management
  • Knowledge management
  • Synchronization and integration
  • System designer

FAQs

    Does this service offer multi-user capability (e.g. teams)?
  • There is multi-user capabilty offered.

  • What are some applications this service is commonly used in tandem with?
  • This service is most frequently used in tandem with social media and CRM applications.

  • What is this service generally used for?
  • ClickDesk is used as helpdesk and live chat solution.

  • Does this service offer an API?
  • Yes, ClickDesk offers an API.

  • Does this service integrate with any other apps?
  • Integrations available: WordPress, Joomla, Shopify, PrestaShop, CS Cart, Bigcommerce, OpenCart, osCommerce, Magento, Google Apps, Wix, UnbounceNew, Tumblr, Weebly, MODX, Webs, Capsule CRM, Zendesk, Zoho CRM, Facebook, Twitter, Agile CRM, Salesforce, Sugar, Freshbooks, InfusionSoft.

  • Does this service offer guides, tutorials and or customer support?
  • Support: FAQs, Online Support, Phone Support, Video Tutorials.

  • What platforms does this service support?
  • This is a web-based software, with Android mobile app.

  • Who are the main user groups of this service?
  • Main users of this service are SMEs and large enterprises.

FAQs

    Does this service offer guides, tutorials and or customer support?
  • Our in-house technical support team is online and available by chat, email, and phone about 20 hours/day with critical monitoring 24/7. With an average chat response time of 11 seconds or less, we are ready to support clients in a timely and efficient process. Our team speaks 11 languages fluently to best assist clients around the world.

    We offer free and fully functional trials on all plans. In addition, we offer free webinars led by our Client Success Team covering a variety of topics; from chat agent tips to adding shortcuts and designing the chatbox.

    We also offer additional and personalized onboarding packages. These packages help get your chat team confidently chat with site visitors, clients, and patients, as well as diving into advanced customizations and CRM workflows. These training options are designed on a client-by-client basis to ensure maximum adoption and sustained understanding.

  • What platforms does this service support?
  • We are a web-based application and works on Windows and Mac.

    Installation is quick and painless. We share a snippet of javascript for the clients' website. The client or their web developer adds the code to the footer of the website, and you're all set. As long as the website accepts third-party javascript, installation is this simple.

    Depending on the complexity of integrations and workflows, the timeline could be longer. Chat with us about our personalized onboarding packages for customized assistance and best practices.

  • Who are the main user groups of this service?
  • We partner with sales managers and directors to drive leads, increase their sales pipeline, and reach more overall prospects.

    We work with client success and technical support team managers to more easily manage client queries, increase client satisfaction, and retain more customers. We help clients measure success through point analytics, survey scores, and more.

    Our HealthEngage chat solution is built entirely to support our clients in the healthcare industry. HealthEngage is HIPAA compliant and provides a secure means of communicating with patients.

  • Does this service integrate with any other apps?
  • SnapEnage integrates with: SAP; HubSpot; Salesforce; Facebook; Jira; Help Scout; UserVoice; Zendesk; and more.

  • Does this service offer multi-user capability (e.g. teams)?
  • Chats can be transferred from one agent to another easily within the platform. Chats can also be transferred from one team to another. For example, from the sales team to the support team. Multiple users can be online at the same time and each user can handle multiple simultaneous chats.

  • What are some applications this service is commonly used in tandem with?
  • It is most commonly used with Salesforce, HubSpot, and in-house CRMs using our Integrations API.

  • What is this service generally used for?
  • SnapEngage is used to transform sales and support teams by increasing the quantity and quality of prospect and client interactions. We bridge the gap between your site visitors and you, opening the door to communication in a user-friendly way.

  • Does this service offer an API?
  • Yes, our Integrations API is available on all plans.

FAQs

    What is this service generally used for?
  • Leverage built-in processes

    Service Creatio offers out-of-the-box processes based on industry best practices. Manage customer requests and automate service operations by following pre-defined processes for customer care excellence.
    Manage omnichannel communications

    Personalize communications with your clients using service Creatio.

    Manage all client requests in a single view no matter what channel they came from: phone, email, chat, social network or customer portal.

    Engaging interface that users love

    Work is a pleasure with Service Creatio clean and easy to use interface. The system provides effortless access to features and information regardless what device that is being used: phone, tablet or laptop. Thanks to the contextual display of information, you’ll see only the data needed for the current task, concentrating your attention on what’s important.

  • Does this service offer multi-user capability (e.g. teams)?
  • Software offers multi-user capability.

  • What are some applications this service is commonly used in tandem with?
  • Twitter,
    Facebook,
    Google Contacts and Calendars,
    LDAP,
    IMAP,
    MS Exchange,
    Google Maps,
    OpenStreetMap,
    MailChimp / Mandrill

  • Does this service offer guides, tutorials and or customer support?
  • Support:

    Phone support
    Knowledge base
    Customer success management
    Academy
    Community
    ITIL/ITSM

  • Does this service offer an API?
  • Creatio (formerly bpm'online) provides open configuration and extensive API to allow any customizations and integrations required for your business.

  • Who are the main user groups of this service?
  • Enterprises
    Mid-size companies
    Startups
    Small companies

  • What platforms does this service support?
  • Platforms: Android, iOS, Mac, Windows, Web-based.

Vendor Information

Founded:
-
Based in:
-
Employees:
11-50
Likes:
Followers:

Vendor Information

Founded:
2008
Based in:
Boulder
Employees:
11-50
Likes:
Followers:

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
2.97k

Other

Who uses ClickDesk
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • Android
Languages:
English, Arabic, Chinese, Czech, Danish, Dutch, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian
Regional Restrictions:
No restrictions.

Other

Who uses SnapEngage
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Windows
  • Macintosh
Languages:
English, Arabic, Chinese, Czech, Danish, Dutch, Estonian, Finnish, French, German, Greek, Hebrew, Hungarian, Icelandic, Italian, Japanese, Korean, Latvian, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Spanish, Swedish, Turkish
Regional Restrictions:
No restrictions.

Other

Who uses Service Creatio
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
Arabic, Hebrew, Polish, Turkish, Russian, Spanish, Italian, Portuguese, French, German
Regional Restrictions:
No restrictions.
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