Compare ChurnZero vs ManageEngine vs Relay

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Crozscore:

89%
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94%
32%
interest rising

Crozscore:

85%
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77%
48%
interest falling

Crozscore:

65%
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100%
24%
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Software Description:

ChurnZero is a real-time Customer Success Platform that helps subscription businesses fight customer churn. Its software solutions allow businesses to understand how their customers use their product to increase product adoption, assess their health and their likelihood to renew, and give businesses the means to personalize the customer experience through timely and relevant touchpoints.

ChurnZero Features:

  • Data: Understand how your customers are using your products and services in real-time.
  • Health Scores: Assess a customer's likelihood to renew with customer health ratings and scores.
  • Automation: Automate tasks and communications based on customers' engagement metrics.
  • Alerts: Proactively stay on top of changes to an account or contact with real-time notifications.
  • Segmentation: Segment your customers based on attributes or behaviors to prioritize efforts.
  • Engagement: Connect with your customers with in-app announcements as they are engaged.
  • Net Promoter Score: Gauge customers loyalty with built-in NPS surveying and reporting.
  • Customer Journeys: Map your customer's journey (on-boarding, product adoption, etc.) and track your accounts' progress to success with completion.
  • Analytics: Access in-depth insights about your accounts and their product usage, as well as engagement with accounts.

Software Description:

ManageEngine ServiceDesk Plus is cloud-based, or on-premises ITIL ready version Help Desk software, with numerous features. It integrates ticketing, asset tracking, service catalog, contract management, and knowledge base in one handy platform.

Thanks to its capability, this service helps IT support teams deliver premium service to its users at minimal cost. Furthermore, the Standard Edition is free for both the on-premise and on-demand use.

It also offers many codeless customizations and integrations with a vast number of IT management apps, helping organizations to boosts their IT sector's reputation among satisfied clients.

Software Description:

Relay is an intelligent platform for technical support and customer service that enables you to deliver simple, predictive, and personal experiences at scale.

Relay is powered by the Relay Technology Index, the most comprehensive global index of business technology currently available. The Relay Technology Index combines a universal technology dictionary with curated knowledge and insights from millions of support interactions. Relay uses artificial intelligence and bots to distill and deliver this knowledge in concise and digestible conversational responses to your agents, or directly to your customers across the communication channels they use every day. Each interaction in Relay is utilized to understand each customer’s technology profile resulting in personalization and efficiency. The more you use it, the smarter it gets.

Relay also has an expert network where you can seamlessly access remote and field services to augment your existing operations without adding headcount.

Features:

  • API
  • Call Tracking
  • Lead Scoring
  • Forecasting
  • Net Promoter Score
  • Dashboard
  • External Integrations
  • Notifications
  • Google Apps Integration
  • Customer Management
  • Marketing Automation
  • Multi-User
  • Contact Management
  • Data Visualization
  • Email Integration
  • Data Export
  • Data Import

Features:

  • SAP Integration
  • Dashboard
  • Scheduling
  • Customer Management
  • Notifications
  • Data Visualization
  • External Integrations
  • Contact Management
  • Email Integration
  • API

Features:

  • Project Management
  • Net Promoter Score
  • Chat
  • Dashboard
  • Customer Management
  • External Integrations
  • Scheduling
  • Calendar Management
  • Supplier Management
  • Notifications
  • Google Apps Integration
  • Multi-User
  • Contact Management
  • Data Visualization
  • Email Integration
  • API
  • Data Export
  • Data Import

Summary:

    No key features associated with this application.

Summary:

  • Flexible ticket management

  • Multiple channel support

  • Solid Knowledge Base

  • Self Service Portal with password security

  • Service Level Agreements

  • Flexible out-of-the-box integrations with 3rd party apps

  • Easy & effective asset management

  • Multi language support coupled with smooth API integration

  • Effective incident and problem management

  • Modifiable help desk system

Summary:

  • Increase agent efficiency with support automation

  • Modern knowledge base accessible by chatbots

  • Omnichannel support across chat, email, SMS, phone, video, social, web schedulers and more

  • Powerful chatbots to help your agents internally or your customers directly

  • Team collaboration with simple @mentions to share tickets internally or across-organizations with a click

  • Network and technology monitoring tool to create real-time alerts when your technology goes offline

  • Ticket management to easily organize and resolve tickets quickly

  • Actionable insights delivered in modern reporting dashboards

  • Pre-built integrations to major CRMs and robust APIs for unlimited flexibility

Standard

Free
Included in plan:
  • Incident management
  • Self-service portal
  • Knowledge base
  • Multi-site support
  • SLA management
  • Help desk reports

Professional

$395.00
1 user(s) / year
Included in plan:
  • Help desk management
  • IT asset discovery
  • Software asset management
  • Asset inventory reports
  • Purchase & contracts management

Enterprise

$995.00
1 user(s) / year
Included in plan:
  • Incident management
  • Problem management
  • Change management
  • IT project management
  • Service catalog
  • Asset management
  • CMDB (Available only on premises)

FAQs:

    What is this service generally used for?
  • ChurnZero is used to fight customer churn.

  • Who are the main user groups of this service?
  • The main user groups of ChurnZero are Customer Success and Account Management teams at SaaS subscription businesses.

  • Does this service offer multi-user capability (e.g. teams)?
  • ChurnZero offers multi-user capabilities.

  • Does this service offer guides, tutorials and or customer support?
  • ChurnZero offers full on-boarding, training, product documentation, tutorials, a dedicated Customer Success Manager, and Customer Support.

FAQs:

    Does this service offer guides, tutorials and or customer support?
  • FAQs, Forum, Online Support, Phone Support, Documentation, Webinars.

  • Does this service offer an API?
  • They offer an API available for use.

  • Does this service integrate with any other apps?
  • It integrates with:

    NetFlow, NCM, Oracle, SAP, Websphere, Desktop Central, OpManager, Advanced Analytics, ADManager Plus, ADSelf Service Plus, Zoho Reports, and others.

  • What platforms does this service support?
  • Cloud, On-Premise, Android, iOS, Windows

  • What are some applications this service is commonly used in tandem with?
  • It is used in tandem with IT management apps.

  • What is this service generally used for?
  • This service is used as a help desk and asset management system.

  • Who are the main user groups of this service?
  • Main users are IT teams, helpdesk administrators, and service desk managers in Large Enterprises and SMEs.

FAQs:

    Does this service offer guides, tutorials and or customer support?
  • Yes, Relay has comprehensive self-help product documentation in addition to white-glove onboarding and 24/7 customer support.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, in Relay you can create unlimited Teams within your Organization.

  • Does this service integrate with any other apps?
  • Slack, Google, Salesforce, Zendesk, Freshdesk, ServiceNow, and Jira.

  • Does this service offer an API?
  • Yes. Relay offers robust APIs.

  • Who are the main user groups of this service?
  • Relay is built for teams that support technology across distributed locations. User groups include customer service teams, internal IT teams, and more.

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
94
Followers:
835

Publisher:

Founded:
-
Based in:
Pleasanton
Employees:
5001-10000
Likes:
1.17k
Followers:
3.52k

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Other:

Who uses ChurnZero
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses ManageEngine
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
Languages:
English, Arabic, Chinese, Danish, Dutch, Finnish, French, German, Italian, Japanese, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish
Regional Restrictions:
No restrictions.

Other:

Who uses Relay
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English, Spanish, Japanese, French
Regional Restrictions:
No restrictions.
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