ChurnZero is a real-time Customer Success Platform that helps subscription businesses fight customer churn. Its software solutions allow businesses to understand how their customers use their product to increase product adoption, assess their health and their likelihood to renew, and give businesses the means to personalize the customer experience through timely and relevant touchpoints.
Data: Understand how your customers are using your products and services in real-time.
Health Scores: Assess a customer's likelihood to renew with customer health ratings and scores.
Automation: Automate tasks and communications based on customers' engagement metrics.
Alerts: Proactively stay on top of changes to an account or contact with real-time notifications.
Segmentation: Segment your customers based on attributes or behaviors to prioritize efforts.
Engagement: Connect with your customers with in-app announcements as they are engaged.
Net Promoter Score: Gauge customers loyalty with built-in NPS surveying and reporting.
Customer Journeys: Map your customer's journey (on-boarding, product adoption, etc.) and track your accounts' progress to success with completion.
Analytics: Access in-depth insights about your accounts and their product usage, as well as engagement with accounts.
Google Apps Integration
Net Promoter Score
No key features associated with this application.
What is this service generally used for?
ChurnZero is used to fight customer churn.
Who are the main user groups of this service?
The main user groups of ChurnZero are Customer Success and Account Management teams at SaaS subscription businesses.
Does this service offer multi-user capability (e.g. teams)?
ChurnZero offers multi-user capabilities.
Does this service offer guides, tutorials and or customer support?
ChurnZero offers full on-boarding, training, product documentation, tutorials, a dedicated Customer Success Manager, and Customer Support.