Compare Chatwee vs Freshchat

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73%
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About Chatwee

Chatwee is a live chat app used to facilitate real-time communication between:

  • members of online communities
  • teams
  • virtual event attendees
  • counselors and individuals seeking online support

via private, public, and Messenger-style group conversations. It offers an extensive set of features, advanced customization options, and comes with a Free-forever plan, if it suits you.

Effortless installation will get you going in minutes. Add a dynamic social hub to your site today and see the engagement rise!

About Freshchat

Freshchat is the modern messaging solution that delivers effortless customer service for the digital-first customer by bringing together artificial and human intelligence across messaging channels.

Key-Value Propositions
1. Smarter Conversations: Available across first and third party messaging platforms including web, mobile, in-app, WhatsApp, Apple Business Chat, Facebook Messenger and more
2. Smarter Self-service: Deploy AI-powered chatbots in the front lines to guide customers to resolve their queries - from informational to transactional
3. Smarter Operations: Reduce the cost of providing support by switching to messaging and scale customer service without linearly scaling team size

With the world moving towards contactless service, customers expect on-demand, personalised support on familiar channels that are easily accessible.

This is where businesses use Freshchat's powerful messaging platform to service their customers on various digital channels using a blend of automation and human assistance.

Freshchat offers:

-Unified inbox experience to manage conversations across digital channels
-Best-in-class AI chatbots that focus on intent and engagement
-Proactive messaging using hyper-targeted rich media campaigns
-Intelligent load balancing and auto-routing capabilities
-Seamless integrations via a rapidly growing app marketplace and custom APIs
-Highly resilient architecture built on AWS and certified with industry compliances

Features

  • API
  • Batch Permissions & Access
  • Chat
  • Contact Management
  • Contact Sharing
  • Document Comparison
  • Email Integration
  • External Integrations
  • File Sharing
  • File Transfer
  • Google Apps Integration
  • History/Version Control
  • Marketing Automation
  • Multi-User
  • Notifications
  • Project Management

Features

  • API
  • Batch Permissions & Access
  • Chat
  • Contact Management
  • Contact Sharing
  • Document Comparison
  • Email Integration
  • External Integrations
  • File Sharing
  • File Transfer
  • Google Apps Integration
  • History/Version Control
  • Marketing Automation
  • Multi-User
  • Notifications
  • Project Management

Summary

  • Multiple display modes

  • Extensive customization options

  • Up to 3,000 simultaneous users

  • Multiple chat rooms, group chats, and private chats

  • Powerful moderation features

  • Rich media messages (clickable links, file sharing, gifs and images, emoji reactions)

  • Voice messaging

  • Single Sign-on

  • Own branding

  • Pay Per Use option for virtual events

Summary

  • Free live chat software

  • Real time engagement software for websites

  • Live chat software from Freshdesk

  • Proactive chat for websites

  • Live chat for small teams

  • Live chat for startups

  • Live chat tool for increased sales

  • Live chat software for customer support

  • Live chat software for more leads from website

  • Live chat software for engagement and sales

Pricing

Free

Free
Included in plan:
  • 5 simultaneous users
  • 1 chat room
  • 14-day message history
  • app customization

Standard

$19.00
a month per account
Included in plan:
  • 25 simultaneous users
  • 3 chat rooms
  • 1 moderator
  • 14-day message history
  • color customization
  • app customization

Pro

$29.00
a month per account
Included in plan:
  • 150 simultaneous users
  • 10 chat rooms
  • group chats
  • 3 moderators
  • Single Sign-on
  • message premoderation
  • 30-day message history
  • color customization
  • app customization

Ultimate

$69.00
a month per account
Included in plan:
  • 300 simultaneous users
  • 25 chat rooms
  • group chats
  • 10 moderators
  • Single Sign-on
  • message premoderation
  • 90-days message history
  • color customization
  • app customization

Pricing

Growth

$15.00
1 user(s) / month
Included in plan:
  • Up to 2000 bot sessions/month FREE
  • Assignment Rules
  • Priority Inbox
  • Canned Responses
  • Private Notes
  • User Events & Timeline
  • 100K MUV/agent

Pro

$39.00
1 user(s) / month
Included in plan:
  • Up to 3000 bot sessions/month FREE
  • WhatsApp Business
  • Apple Business Chat
  • Business Hours (by Groups)
  • Advanced Automations
  • CSAT Survey and Report

Enterprise

$69.00
1 user(s) / month
Included in plan:
  • Up to 5000 bot sessions/month FREE
  • Allowed IPs
  • Allowed Domains
  • User Authentication(JWT)

FAQs

    What is this service generally used for?
  • Essentially, Chatwee is used by website owners to facilitate real time communication between visitors, as well as to boost traffic and user engagement.

    Chatwee has also become a popular add-on for virtual events, and is used by various organizations to provide all sorts of mental support online.

    Finally, Chatwee can be used by members of remote teams for their day-to-day communication and project management.

  • Does this service offer an API?
  • Yes, Chatwee offers API for the purpose of implementing one of its features, which is Single Sign-on. SSO allows users who have logged in to their site accounts to automatically pop up in the chat as well with the same username and avatar they already have.

  • What are some applications this service is commonly used in tandem with?
  • Chatwee often accompanies video streaming services and trading / stocks sites.

  • Who are the main user groups of this service?
  • Chatwee is mainly used by websites centered around various online communities, during virtual events, and for online counselling. The actual scope of Chatwee users is too broad to describe here.

  • Does this service integrate with any other apps?
  • Chatwee integrates with many popular CMS and forum platforms such as WordPress, Simple Machines Forum, Joomla!, Drupal 7/8, phpBB, myBB, FluxBB, BuddyPress, WiX, IPB, Oxwall, skadate, Vanilla, Nucleus, Concrete5, vBulletin, Flarum, Typo3, and XenForo.

  • Does this service offer multi-user capability (e.g. teams)?
  • Chatwee allows multiple users to chat at the same time, the exact number depending on the plan being used.

  • Does this service offer guides, tutorials and or customer support?
  • Chatwee offers installation tutorials, videos, and free downloads, all available on our website and YouTube channel.

FAQs

    What are some applications this service is commonly used in tandem with?
  • CRM, 3rd Party Plugins

  • What is this service generally used for?
  • Live Chat with the Website Visitors

  • Does this service offer an API?
  • No

  • What platforms does this service support?
  • All Mobile and WebApp Platforms

  • Does this service offer guides, tutorials and or customer support?
  • Yes

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes

  • Does this service integrate with any other apps?
  • Yes

  • Who are the main user groups of this service?
  • SMBs, SMEs, Startups, E-Commerce Websites.

Vendor Information

Founded:
-
Based in:
Poland
Employees:
-
Likes:
Followers:

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Other

Who uses Chatwee
  • Personal
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
Czech, German, Greek, English, Finnish, French, Hebrew, Croatian, Japanese, Norwegian, Polish, Portuguese, Russian, Spanish, Serbian, Turkish, Bulgarian, Indonesian, Ukrainian, Arabic, Chinese, Dutch, Hungarian, Slovak
Regional Restrictions:
No restrictions.

Other

Who uses Freshchat
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English, Catalan, Czech, Danish, German, Estonian, Finnish, French, Portuguese, Italian, Korean, Arabic, Bengali, Bulgarian, Gujarati, Hebrew, Hindi, Hungarian, Japanese, Central Khmer, Indonesian, Greek, Icelandic, Latvian, Lithuanian, Malayalam, Marathi, Malay, Chinese, Norwegian, Panjabi, Polish, Romanian, Russian, Slovak, Slovenian, Spanish, Serbian, Dutch, Tamil, Thai, Telugu, Turkish, Welsh, Ukrainian, Urdu, Vietnamese, Swedish
Regional Restrictions:
No restrictions.
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