Compare Chatra vs Comm100 Live Chat vs ProvideSupport

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82%
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96%
40%
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Crozscore:

85%
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62%
48%
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Crozscore:

90%
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77%
54%
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Chatra screenshot view 1 more Comm100 Live Chat screenshot view 3 more ProvideSupport screenshot view 3 more

Software Description:

Modern live chat and messaging solution designed to facilitate personal communication between businesses and their customers. Chatra welcomes potential buyers with the faces of your team and invites to get in touch through friendly, targeted auto-messages. Now it's much easier for you to send you a quick instant message rather than a formal, stuffy email.

You can reply from the agent dashboard in your browser, desktop app, and mobile app.

Software Description:

Comm100 Live Chat is an enterprise-grade live support solution that enables businesses to engage their website visitors when they need help most so as to improve conversions, sales and customer satisfaction.

Unlike traditional chat, Comm100 Live Chat allows you to establish rich and multi-media connections with visitors. Visitors can move easily from Chatbot to text and audio/video chat.
As a widely used e-commerce tool, Comm100 Live Chat can be used by the sales team as an effective way to identify and convert potential customers, as well as by the support team to address customers’ concerns in real time and provide superior customer service.

First released in 2009, Comm100 Live Chat has now grown to be a reliable product used by thousands of businesses around the globe. Flexible and scalable, Comm100 Live Chat works for businesses or organizations of any size and in any industry as long as they see the need for real-time customer communication.
There are two independently deployed editions, one for SMBs while the other for large enterprises. Each edition caters to the unique needs of the specific audience.

For SMBs:

  • Comm100 Live Chat has all the essential live chat features, powerful than most SMB solutions.
  • Intuitive UI makes it easy to use for anyone.
  • Flexible pricing makes it cost-effective for small businesses and easy to scale.
  • Mobile-friendly for both operators and visitors.

For Enterprises:

  • Comm100 Live Chat for Enterprise is specifically designed for large e-commerce websites, call centers or customer service teams. It comes with a suite of tools for users to improve their customer satisfaction while reducing the cost, including advanced chat routing and allocation for making finding the right department painless, auto visitor recognition for providing fast and personalized service, insightful KPI reporting for evaluating agent performance, 24/7 chat volume reports for staffing optimization, integration with GotoMeeting, Cisco call center, Avaya call center, salesforce, etc. for providing multi-channel support and many more.
  • Fully customizable Chatbot that automate your live chat, saving staff only for the most complex issues.
  • Audio & Video Chat that offers a more efficient way of communication and helps establish more trusting customer relationships
  • Industry leading security mechanisms including PCI compliant secure form, Credit Card Masking, Visitor Single Sign-On, LDAP Authentication, strong password policy, IP restriction, and more.
  • Being able to provide 100% uptime with the patent-pending MaximumOn technology.
  • Multiple deployment options. Shared, dedicated, on-premises? Your choice.
  • On-demand custom development is available with dedicated deployment and on-premises deployment.
  • Onboarding, training and consulting: 24*7 live chat support, dedicated solution consultant, tailored training and 100% dedication to solving problems for customers.

Software Description:

Provide Support is a service that enables owners of businesses to connect with their customer instantly.

It is not only a chatting service, Provide Support is real-time monitoring tool for e-commerce platforms. Owners can view their customer's activities, gather useful information and create relevant reports that help them conduct their online marketing activity.

Users are enabled to see all visitors, their IP address, their activities, and much more. Provide Support integrates with WordPress and all other website categories, as well as with email clients, and social media tools.

Features:

  • Third-Party Plugins/Add-Ons
  • Notifications
  • Dashboard
  • Chat
  • External Integrations
  • Multi-User
  • API
  • Data Export

Features:

  • Third-Party Plugins/Add-Ons
  • Contact Management
  • Notifications
  • File Transfer
  • File Sharing
  • Dashboard
  • Customer Management
  • External Integrations
  • Batch Permissions & Access
  • Multi-User
  • Google Apps Integration
  • Data Export
  • API
  • Chat

Features:

  • Multi-User
  • File Transfer
  • Google Apps Integration
  • Email Integration
  • Chat
  • External Integrations
  • API

Summary:

    No key features associated with this application.

Summary:

  • Chatbot that automates your live chat

  • Audio & Video Chat

  • Fully customizable chat buttons and windows

  • Insightful performance reports & analysis

  • Rule-based chat routing and allocation

  • Industry-leading security and reliability

  • 100% uptime with the MaximumOn technology

  • Multiple Languages and auto-translation

  • APIs and webhooks

  • Integration with popular CMS, e-Commerce, CRM, screen sharing, help desk, contact center, analytics systems

Summary:

  • Live chat

  • Real-time visitor monitoring

  • Native operator console

  • Customization and branding

  • Spell checker

  • Easy integration with your website

  • Manage multiple chats simultaneously

  • Call transfer

  • Chat transcripts

Team

$29.00
1 user(s) / month
Included in plan:
  • Unlimited chats.
  • Real time visitor monitoring.
  • Fully customizable chat buttons and windows.
  • Mobile apps for both iOS and Android.

Business

$49.00
1 user(s) / month
Included in plan:
  • Everything in Team, plus:
  • Group agents into departments for specialized service.
  • Customizable post-chat survey.
  • Comprehensive performance reports.
  • Integration with Salesforce, Zendesk and Google Analytics.

Enterprise


1 user(s) / month
Included in plan:
  • Everything in Team and Business, plus:
  • Supports high traffic websites with millions of chats per month.
  • Advanced chat routing and queue management tools.
  • Integration with website, shopping cart, account system and Cisco/Avaya call center systems.
  • Facebook and Twitter Integration.
  • PCI compliance, credit card masking, password policy and other security settings.
  • Real-time supervisor dashboard, chat volume prediction and advanced agent reporting.

Small Business

$15.00
1 server(s) / month
Included in plan:
  • 1 operator

Corporate

$30.00
1 server(s) / month
Included in plan:
  • 3 operators

Enterprise

$60.00
1 server(s) / month
Included in plan:
  • 10 operators

FAQs:

    No FAQs associated with this application.

FAQs:

    No FAQs associated with this application.

FAQs:

    Does this service integrate with any other apps?
  • It integrates with over 25 applications, including:

    Joomla, WordPress, Magento, OpenCart, Shopify, Drupal, Volusion, PrestaShop, 3dCart, Bigcommerce, etc.

  • What platforms does this service support?
  • ProvideSupport supports Windows, Mac, Linux, and Web-based services.

  • Does this service offer multi-user capability (e.g. teams)?
  • Depending on the pricing plan, ProvideSupport offers a one, three, or 10 operators option.

  • What are some applications this service is commonly used in tandem with?
  • It is commonly used in tandem with Content Management and Shopping Cart Systems.

  • Does this service offer an API?
  • Yes, it offers an API.

  • Who are the main user groups of this service?
  • The main users of ProvideSupport are SMEs, but it can be also used by large enterprises.

  • Does this service offer guides, tutorials and or customer support?
  • The support provided includes:

    Chat, Email, Best Practices, Tutorials, Tips, FAQs, Manuals.

  • What is this service generally used for?
  • It is used as a real time monitoring service for e-commerce.

Publisher:

Founded:
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Based in:
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Employees:
2-10
Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Publisher:

Founded:
-
Based in:
New York
Employees:
11-50
Likes:
Followers:

Other:

Who uses Chatra
  • Startups
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English, Russian, Spanish, Portuguese, French, German, Dutch
Regional Restrictions:
No restrictions.

Other:

Who uses Comm100 Live Chat
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses ProvideSupport
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Languages:
English, Russian, Spanish, Portuguese, Chinese, French, German, Japanese
Regional Restrictions:
No restrictions.
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