Compare Chatra vs LiveHelpNow vs Comm100 Live Chat

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Crozscore:

82%
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41%
interest falling

Crozscore:

93%
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96%
45%
interest falling

Crozscore:

88%
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98%
48%
no significant changes
Chatra screenshot view 1 more LiveHelpNow screenshot view 5 more Comm100 Live Chat screenshot view 3 more

Software Description:

Modern live chat and messaging solution designed to facilitate personal communication between businesses and their customers. Chatra welcomes potential buyers with the faces of your team and invites to get in touch through friendly, targeted auto-messages. Now it's much easier for you to send you a quick instant message rather than a formal, stuffy email.

You can reply from the agent dashboard in your browser, desktop app, and mobile app.

Software Description:

LiveHelpNow is a customer chat, support, and helpdesk platform, that gives full insight into consumer habits, watching their information and social media feeds.

Users can gain customer feedback by monitoring website visits and consequently tailor its own targeted ads and promotions. It features live chat, email-ticketing, and callback management.

This software is widely used by businesses across various industries, mainly smaller and mid-sized. There is also comprehensive self-service offered, as well as knowledgebase management tools.

Software Description:

The Comm100 digital conversation platform powers real-time interactions via web, mobile, and messaging. We make it easy for organizations to answer questions, solve problems, and keep customers happy. From front-line marketing and sales to ongoing service and support,

Comm100 enables great digital experiences that drive revenue without increasing costs. Organizations like HP, Advanced Auto Parts, Stanford University and Veridian Credit Union use Comm100 to exceed customer expectations every day. With headquarters in Vancouver, Canada, and over 10,000 customers worldwide, we help make customer conversations count.

There are two independently deployed editions, one for SMBs while the other for large enterprises. Each edition caters to the unique needs of the specific audience.

For SMBs:

  • Comm100 Live Chat has all the essential live chat features, powerful than most SMB solutions.
  • Intuitive UI makes it easy to use for anyone.
  • Flexible pricing makes it cost-effective for small businesses and easy to scale.
  • Mobile-friendly for both operators and visitors.

For Enterprises:

  • Comm100 Live Chat for Enterprise is specifically designed for large e-commerce websites, call centers or customer service teams. It comes with a suite of tools for users to improve their customer satisfaction while reducing the cost, including advanced chat routing and allocation for making finding the right department painless, auto visitor recognition for providing fast and personalized service, insightful KPI reporting for evaluating agent performance, 24/7 chat volume reports for staffing optimization, integration with GotoMeeting, Cisco call center, Avaya call center, salesforce, etc. for providing multi-channel support and many more.
  • Fully customizable Chatbot that automate your live chat, saving staff only for the most complex issues.
  • Audio & Video Chat that offers a more efficient way of communication and helps establish more trusting customer relationships
  • Industry leading security mechanisms including PCI compliant secure form, Credit Card Masking, Visitor Single Sign-On, LDAP Authentication, strong password policy, IP restriction, and more.
  • Being able to provide 100% uptime with the patent-pending MaximumOn technology.
  • Multiple deployment options. Shared, dedicated, on-premises? Your choice.
  • On-demand custom development is available with dedicated deployment and on-premises deployment.
  • Onboarding, training and consulting: 24*7 live chat support, dedicated solution consultant, tailored training and 100% dedication to solving problems for customers.

Features:

  • Third-Party Plugins/Add-Ons
  • Notifications
  • Dashboard
  • Chat
  • External Integrations
  • Multi-User
  • API
  • Data Export

Features:

  • Multi-User
  • Scheduling
  • Chat
  • Google Apps Integration
  • Dashboard
  • Customer Management
  • Notifications
  • Lead Management
  • Contact Management
  • External Integrations
  • API
  • Data Export
  • Data Import
  • Call Tracking

Features:

  • Third-Party Plugins/Add-Ons
  • Contact Management
  • Notifications
  • File Transfer
  • File Sharing
  • Dashboard
  • Customer Management
  • External Integrations
  • Batch Permissions & Access
  • Multi-User
  • Google Apps Integration
  • Data Export
  • API
  • Chat

Summary:

    No key features associated with this application.

Summary:

  • Realtime Visitor Monitoring

  • Visitor Action Triggers

  • Social Insights

  • Custom Information Feed

  • Hot Leads & Customer Lists

  • Create Promotional Ads

  • Record Call Logs

  • Capture Call Back Requests

  • Full Email & Ticket Management

  • Create Customizable Surveys

Summary:

  • Chatbot that automates your live chat

  • Audio & Video Chat

  • Fully customizable chat buttons and windows

  • Insightful performance reports & analysis

  • Rule-based chat routing and allocation

  • Industry-leading security and reliability

  • 100% uptime with the MaximumOn technology

  • Multiple Languages and auto-translation

  • APIs and webhooks

  • Integration with popular CMS, e-Commerce, CRM, screen sharing, help desk, contact center, analytics systems

Subscription

$21.00
1 user(s) / month
Included in plan:
  • Live Chat

Subscription

$42.00
1 user(s) / month
Included in plan:
  • Live Chat
  • Email-Ticket Management

Subscription

$44.10
1 user(s) / month
Included in plan:
  • Live Chat
  • Email-Ticket Management
  • Knowledge Base

Subscription

$50.40
1 user(s) / month
Included in plan:
  • Live Chat
  • Email-Ticket Management
  • Knowledge Base
  • Call Management

Team

$29.00
1 user(s) / month
Included in plan:
  • Unlimited chats.
  • Real time visitor monitoring.
  • Fully customizable chat buttons and windows.
  • Mobile apps for both iOS and Android.

Business

$49.00
1 user(s) / month
Included in plan:
  • Everything in Team, plus:
  • Group agents into departments for specialized service.
  • Customizable post-chat survey.
  • Comprehensive performance reports.
  • Integration with Salesforce, Zendesk and Google Analytics.

Enterprise


1 user(s) / month
Included in plan:
  • Everything in Team and Business, plus:
  • Supports high traffic websites with millions of chats per month.
  • Advanced chat routing and queue management tools.
  • Integration with website, shopping cart, account system and Cisco/Avaya call center systems.
  • Facebook and Twitter Integration.
  • PCI compliance, credit card masking, password policy and other security settings.
  • Real-time supervisor dashboard, chat volume prediction and advanced agent reporting.

FAQs:

    No FAQs associated with this application.

FAQs:

    Does this service offer multi-user capability (e.g. teams)?
  • Yes.

  • Does this service offer an API?
  • LiveHelpNow provides Eventing API.

  • Who are the main user groups of this service?
  • Main users of this service are small and medium-sized businesses.

  • What is this service generally used for?
  • It is used as help desk and live chat software.

  • Does this service integrate with any other apps?
  • Integrations available: Agile CRM, Capsule, GetResponse, Help Desk Migration, WordPress, Drupal, Joomla, Magento, Twitter, PrestaShop, cs.cart, MailChimp, HubSpot, SalesForce, PipelineDeals, pipedrive, JangoMail, ZenDesk, JoinMe, NutShell, freshdesk.

  • What platforms does this service support?
  • Windows, Mac OS, Web-Based, Android and iOS mobile apps.

  • Does this service offer guides, tutorials and or customer support?
  • Support offered: Knowledge Base, Online Support, Phone Support.

FAQs:

    No FAQs associated with this application.

Publisher:

Founded:
-
Based in:
-
Employees:
2-10
Likes:
Followers:

Publisher:

Founded:
-
Based in:
Willow Grove
Employees:
51-200
Likes:
810
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
12.2k
Followers:
5.4k

Other:

Who uses Chatra
  • Startups
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
Russian, Portuguese, French, German, Spanish, Dutch, English
Regional Restrictions:
No restrictions.

Other:

Who uses LiveHelpNow
  • SMEs
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Comm100 Live Chat
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.
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