ChatGrape is a business chat application that allows you to enhance the communication between members of your team.
Thanks to deep service integrations and a powerful auto-complete feature we allow you to access all the data coming from your external services by hitting the hashtag button.
It has never been simpler and faster to communicate!
Our 18,000 customers of all sizes, including leading brands like Citibank, HSBC, Orange, and The Home Depot, use our conversational commerce solutions to orchestrate humans and AI, and create a convenient, deeply personal relationship a conversational relationship their consumers.
ItsAlive provides a platform to easily build chatbots and services for brands that want to stand out.
A CHATBOT FOR:
CUSTOMER CARE: Automate frequently asked questions and seamlessly connect people to a human when necessary using Facebook Inbox or other platforms.
BROADCASTING: Enable people to subscribe to weekly content and broadcast exclusive messages with a very high reach. Manually or automatically.
ACQUISITION: Collecting information in a much more intuitive and less intrusive manner. Driving leads from automated conversations directly to your CRM.
BRAND AWARENESS: Chatbots are a new way to tell stories. Discovering your brand and services in a one to one conversation without distractions.
Platform: Easily build chatbots on your own that will grow with your ambitions. We try our best to make it as simple as possible to build, manage, optimize and track your bot performances.
Services: Building chatbots can be challenging. We design them from conception to launch and share with you the best ways to get the most out of them.
Google Apps Integration
A beautiful and intuitive UI: thanks to a strong focus put on design ChatGrape is a delight to use every day.
Unified communication: all your teams can communicate in one place.
Auto-complete: get access to all your external data right as you type, and save a heck of a lot of time!
Customer Service: LivePerson turns customer requests for service into cost-effective relationship-building opportunities.
Marketing: Through its advanced segmentation capabilities, this service enables online marketers to deliver the kind of rich, engaging customer experiences that drive results.
KnowledgeBase: Provides website visitors with the answers they seek while saving their time and your money.
Sales / eCommerce: Their e-commerce manager brings more engagement options, with voice-of-the customer insights based on aggregate engagement results.
Lead Gen Form
API & Services
No FAQs associated with this application.
Who are the main user groups of this service?
LivePerson provides chat and messaging service to businesses of all sizes.
Does this service offer guides, tutorials and or customer support?
LivePerson provides: Knowledge Base, Online Support, Phone Support, Video Tutorials and account based management and professional services.
Does this service offer an API?
Yes we are an open platform and provide an API.
What is this service generally used for?
It is generally used for intelligent online customer engagement. By using LiveEngage - LivePerson's cloud based platform - brands have seen improvement in customer care including lower costs and higher CSAT scores as well as an increase in sales.
What platforms does this service support?
Web-based service. Mobile version is available for Android and iOS.