Compare Chat Outsource vs Chatra vs Comm100 Live Chat

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Crozscore:

70%
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92%
23%
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Crozscore:

82%
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41%
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Crozscore:

88%
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96%
48%
interest rising
Chat Outsource screenshot Chatra screenshot view 1 more Comm100 Live Chat screenshot view 3 more

Software Description:

Chat Outsource is a platform that provides a 3rd party fully managed team of chat agents for entertaining your website visitors. Chat Outsource engages your online website visitors in real time and optimizes lead generation by effectively up-sell and cross-sell you’re offering to potential buyers.

Our fully managed, end to end live chat support consistently maintains the highest level of customer satisfaction and bridge the communication between you and your customers. With Chat Outsource, there will be no more waiting or queue on your website. Our live chat agents answer your website visitor’s query in run-time and convert visitors concerns into favorable feedbacks.

Chat Outsource understands that business is all about making satisfactory customers. Our research confirms that many businesses fail because they are unable to build a satisfactory relationship with them. We do realize the importance of a customer; therefore we do our best to increase customer retention and make sure to leave a good impression on you website visitor to make them come back. Our approach to work helps us building a positive company image of our clients in their customer's mind.

Software Description:

Modern live chat and messaging solution designed to facilitate personal communication between businesses and their customers. Chatra welcomes potential buyers with the faces of your team and invites to get in touch through friendly, targeted auto-messages. Now it's much easier for you to send you a quick instant message rather than a formal, stuffy email.

You can reply from the agent dashboard in your browser, desktop app, and mobile app.

Software Description:

The Comm100 digital conversation platform powers real-time interactions via web, mobile, and messaging. We make it easy for organizations to answer questions, solve problems, and keep customers happy. From front-line marketing and sales to ongoing service and support,

Comm100 enables great digital experiences that drive revenue without increasing costs. Organizations like HP, Advanced Auto Parts, Stanford University and Veridian Credit Union use Comm100 to exceed customer expectations every day. With headquarters in Vancouver, Canada, and over 10,000 customers worldwide, we help make customer conversations count.

There are two independently deployed editions, one for SMBs while the other for large enterprises. Each edition caters to the unique needs of the specific audience.

For SMBs:

  • Comm100 Live Chat has all the essential live chat features, powerful than most SMB solutions.
  • Intuitive UI makes it easy to use for anyone.
  • Flexible pricing makes it cost-effective for small businesses and easy to scale.
  • Mobile-friendly for both operators and visitors.

For Enterprises:

  • Comm100 Live Chat for Enterprise is specifically designed for large e-commerce websites, call centers or customer service teams. It comes with a suite of tools for users to improve their customer satisfaction while reducing the cost, including advanced chat routing and allocation for making finding the right department painless, auto visitor recognition for providing fast and personalized service, insightful KPI reporting for evaluating agent performance, 24/7 chat volume reports for staffing optimization, integration with GotoMeeting, Cisco call center, Avaya call center, salesforce, etc. for providing multi-channel support and many more.
  • Fully customizable Chatbot that automate your live chat, saving staff only for the most complex issues.
  • Audio & Video Chat that offers a more efficient way of communication and helps establish more trusting customer relationships
  • Industry leading security mechanisms including PCI compliant secure form, Credit Card Masking, Visitor Single Sign-On, LDAP Authentication, strong password policy, IP restriction, and more.
  • Being able to provide 100% uptime with the patent-pending MaximumOn technology.
  • Multiple deployment options. Shared, dedicated, on-premises? Your choice.
  • On-demand custom development is available with dedicated deployment and on-premises deployment.
  • Onboarding, training and consulting: 24*7 live chat support, dedicated solution consultant, tailored training and 100% dedication to solving problems for customers.

Features:

Features:

  • Third-Party Plugins/Add-Ons
  • Notifications
  • Dashboard
  • Chat
  • External Integrations
  • Multi-User
  • API
  • Data Export

Features:

  • Third-Party Plugins/Add-Ons
  • Contact Management
  • Notifications
  • File Transfer
  • File Sharing
  • Dashboard
  • Customer Management
  • External Integrations
  • Batch Permissions & Access
  • Multi-User
  • Google Apps Integration
  • Data Export
  • API
  • Chat

Summary:

    No key features associated with this application.

Summary:

    No key features associated with this application.

Summary:

  • Chatbot that automates your live chat

  • Audio & Video Chat

  • Fully customizable chat buttons and windows

  • Insightful performance reports & analysis

  • Rule-based chat routing and allocation

  • Industry-leading security and reliability

  • 100% uptime with the MaximumOn technology

  • Multiple Languages and auto-translation

  • APIs and webhooks

  • Integration with popular CMS, e-Commerce, CRM, screen sharing, help desk, contact center, analytics systems

Team

$29.00
1 user(s) / month
Included in plan:
  • Unlimited chats.
  • Real time visitor monitoring.
  • Fully customizable chat buttons and windows.
  • Mobile apps for both iOS and Android.

Business

$49.00
1 user(s) / month
Included in plan:
  • Everything in Team, plus:
  • Group agents into departments for specialized service.
  • Customizable post-chat survey.
  • Comprehensive performance reports.
  • Integration with Salesforce, Zendesk and Google Analytics.

Enterprise


1 user(s) / month
Included in plan:
  • Everything in Team and Business, plus:
  • Supports high traffic websites with millions of chats per month.
  • Advanced chat routing and queue management tools.
  • Integration with website, shopping cart, account system and Cisco/Avaya call center systems.
  • Facebook and Twitter Integration.
  • PCI compliance, credit card masking, password policy and other security settings.
  • Real-time supervisor dashboard, chat volume prediction and advanced agent reporting.

FAQs:

    No FAQs associated with this application.

FAQs:

    No FAQs associated with this application.

FAQs:

    No FAQs associated with this application.

Publisher:

Founded:
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Based in:
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Employees:
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Likes:
80
Followers:
577

Publisher:

Founded:
-
Based in:
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Employees:
2-10
Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Other:

Who uses Chat Outsource
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Chatra
  • Startups
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
French, Dutch, English, Spanish, Portuguese, German, Russian
Regional Restrictions:
No restrictions.

Other:

Who uses Comm100 Live Chat
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.
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