Compare Chat.io vs Smartsupp vs Cugic

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Chat.io screenshot view 5 more Smartsupp screenshot view 2 more Cugic screenshot

Software Description:

Chat.io is a multichannel communication platform and support system designed to interact with website visitors through live chat, offline messaging and Messenger. This results in better customer support and has the potential to increase your revenue.

From answering support queries to onboarding new customers, chat.io can be used to facilitate every aspect of running a business.  It provides your browsing customers the chance to not only get further information about your products and services, but also a one-on-one experience that isn't available for all companies.

Chat.io provides your customers with instant access to support and sales teams regardless of the channel they are using - website, email, SMS or social media platforms, like Facebook or Twitter.

Launch your 14-day free trial. No credit card, no commitments.

Software Description:

Free live chat with visitor recording. Use our Free package with unlimited number of agents forever. Smartsupp increases conversions by up to 500 % (measurable in Google Analytics) and improves customer loyalty. With Smartsupp you see a video with screen, mouse movement and clicks of each visitor. Your customers are on your website right now. Chat with them and see what they do.

Software Description:

Cugic is a chat management system which aims to improve your company’s performance through visitor and team performance analytics. With options available to video chat as well, Cugic is a chat software which is developed according to the needs of the 21st century, where you have the ability to initiate targeted chats with multiple visitors at the same time. Cugic gives you an option to connect with your social media as well, so that you are in complete control of what is being said about your brand.

The best part about Cugic is its unlimited support, where you get 24/7 support, so that you don’t get stuck anywhere. Find out more about Cugic at their website or social media pages.

Features:

  • Dashboard
  • Notifications
  • External Integrations
  • Contact Management
  • Third-Party Plugins/Add-Ons
  • Chat
  • Customer Management
  • Lead Management
  • Multi-User
  • API

Features:

Features:

  • File Sharing
  • Customer Management
  • External Integrations
  • Dashboard
  • Contact Management
  • Batch Permissions & Access
  • Multi-User
  • Chat
  • Notifications
  • Lead Management

Summary:

  • Connect directly with your leads

  • Provide more personalized support

  • Contact customers via Messenger

  • Speed up the response time with AI-powered canned responses

  • Chat on the go with mobile apps for iOS and Android

  • Integrate with your workflow using an open API and webhooks

Summary:

  • Answer visitors' questions instantly

  • Improve customer relations

  • Increase conversion rate (impact of Smartsupp on conversion rate is measurable in Google Analytics)

  • Understand behavior of your customers

Summary:

    No key features associated with this application.

Pricing:

  • Starting from: $8.00/month
  • Credit card required: N/A
  • FREE : Free forever with unlimited number of agents
    STANDARD : €8 monthly per agent
    PRO : €19 monthly per agent

Lite

Free
Included in plan:
  • 1 Agent Account
  • 30-day Chat History
  • Embedded Chat Window
  • 1 Concurrent Chat

Professional

$10.00
1 user(s) / month
Included in plan:
  • Unlimited Chats
  • Unlimited Agent Accounts
  • Department Wise Categorization
  • Unlimited Chat History
  • Pop-up or Embedded Chat Window
  • Basic Chat Customization

Enterprise

$18.00
1 user(s) / month
Included in plan:
  • Unlimited Chats
  • API Integration
  • Unlimited Agent Accounts
  • Unlimited Chat History
  • Pop-up or Embedded Chat Window
  • Basic Chat Customization
  • Basic Chat Stats

Enterprise Plus

$37.00
1 user(s) / month
Included in plan:
  • Real-Time Monitoring
  • Unlimited Chat History
  • Unlimited Chats
  • Custom Logo In Chat Window
  • Widget Unbranding
  • Agent Activity
  • Unlimited Agent Accounts
  • Pop-up or Embedded Chat Window
  • Visitors Tracking Up to 1000
  • Agent Reports
  • Data Security

FAQs:

    Does this service offer guides, tutorials and or customer support?
  • Chat.io has a support team that is available 24/7 via live chat, email, and phone.

  • Does this service offer multi-user capability (e.g. teams)?
  • There's no limitation as to the number of user accounts. Each user can have their own account.

  • What are some applications this service is commonly used in tandem with?
  • Chat.io can be integrated with the tools you already use, such as Messenger, allowing to support customers from your Facebook page.

  • What platforms does this service support?
  • Chat.io comes with a range of clean, powerful applications to chat with customers - web app, desktop, and mobile.

  • What is this service generally used for?
  • Chat.io's omnichannel platform is designed for covering the needs of both sales and customer service teams.

  • Who are the main user groups of this service?
  • Hosting, retail, travel, government, manufacturing, education, finance – any industry can benefit from chat.io's communication platform.

  • Does this service offer an API?
  • With its open API and developer tools, chat.io enables easy integration with third party services.

  • Does this service integrate with any other apps?
  • Chat.io

FAQs:

    No FAQs associated with this application.

FAQs:

    Who are the main user groups of this service?
  • Individuals, Lean Teams, Established Businesses, Industry Leaders

  • Does this service offer guides, tutorials and or customer support?
  • Yes

  • What platforms does this service support?
  • Web & Mobile Apps

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes

  • Does this service integrate with any other apps?
  • Social Integration Available

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Other:

Who uses Chat.io
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Smartsupp
  • Freelance
  • Startups
  • SMEs
  • Agencies
Desktop Platforms:
  • Web App
Languages:
English, French, Spanish, German, Dutch, Italian, Czech, Polish, Hungarian, Russian, Portuguese, Danish, Turkish, Chinese, Norwegian, Romanian
Regional Restrictions:
No restrictions.

Other:

Who uses Cugic
  • Personal
  • Freelance
  • Startups
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
Arabic, Spanish, Chinese, German, French, English, Urdu
Regional Restrictions:
No restrictions.
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