Compare Chaport vs Userlike

About Chaport

Chaport is modern multi-channel live chat, chatbot, and knowledge base software for business. It helps businesses grow and thrive by providing them an easy way to engage with website visitors, get more qualified leads, boost sales, and improve customer service. Today Chaport is used by more than 30,000 teams all over the world.

Chaport offers you a set of powerful features to help you convert website visitors into loyal customers. Yet, it remains user-friendly and makes communication with customers as easy and enjoyable as chatting with friends.

The installation process is simple and takes no more than 5 minutes. Just add a chat widget to your website and start answering your customers' questions. If you also need a chatbot, you can create it in minutes, thanks to Chaport's WYSIWYG chatbot builder.

Key features:

• Live chat: Talk to your website visitors in real time and make more sales.
• Chatbots: Create a chatbot in minutes in a WYSIWYG chatbot editor. Let your bot answer common questions and qualify leads for you. Offer instant help 24/7, even when your team is offline.
• Knowledge base + FAQ bot: Create a knowledge base and activate an FAQ bot to automatically suggest articles in the chat widget.
• Multi-channel: Let your customers contact you via live chat, Facebook, Viber, and Telegram. Respond directly from Chaport.
• Auto-invitations: Initiate more chats with your website visitors by sending automatic chat invitations based on specified rules.
• Saved replies: Prepare answer templates to standard visitors’ questions, answer in a few clicks, and save your time.
• Typing insights: Read visitor messages even before they are sent and answer faster.
• Group chats: Transfer a chat to a colleague, join a group chat, or view other operators’ chats in real time.
• Pre-chat form: Collect names, emails, phone numbers, and any other info before the chat.
• Custom fields: Create additional fields to collect and store any customer data.
• Visitor behavior: View the pages your visitors are browsing on your website directly in the live chat in real time.
• Applications: Use mobile apps for Android and iOS, desktop apps for Windows and MacOS, web-app for all browsers to chat with your customers wherever you are.
• Integrations and API: Use JavaScript & REST APIs to integrate Chaport with your website and third-party apps more closely or connect Chaport to 3,000+ apps via Zapier.
• And much more...

Sign up today and increase your sales! Free trial available. No card required.

About Userlike

Userlike is the leading software for live chat and customer messaging in Germany. The heart of this enterprise solution is the Message Center - a central inbox for all messaging channels such as website chat, WhatsApp, Facebook Messenger, Telegram SMS and more. From here, all customer messages can be processed with professional service features such as message templates, live translations and file sharing.

Userlike has a powerful website messenger that companies can integrate into their website in just a few steps. The chat tool lets your customers choose to either have a conversation in real-time or continue it later - just like their favourite messaging apps.
For complex inquiries or product demos, the software gives agents the ability to switch from a chat to a browser-based video call, which also allows for screen sharing. That way, companies can personally guide website visitors throughout the entire buyer journey and strengthen the customer relationship in the process.

To automate your customer service you can create self-learning chatbots, FAQ pages and contact forms with Userlike's AI Automation Hub. It is connected to an AI knowledge base and learns independently over time.

Userlike is developed and hosted in Germany and combines special data protection features, such as automatic data deletion and a direct data protection link in the Website Messenger. This makes it a GDPR-compliant customer communication software.
Since Userlike can adapt to your business goals, it’s an all-in-one solution that’s suitable for any company size.

Features

• API
• Batch Permissions & Access
• Chat
• Contact Management
• Customer Management
• Dashboard
• Data Export
• Data Import
• Email Integration
• External Integrations
• Google Apps Integration
• Lead Management
• Lead Scoring
• Marketing Automation
• Multi-User
• Notifications
• Click-to-Dial

Features

• API
• Batch Permissions & Access
• Chat
• Contact Management
• Customer Management
• Dashboard
• Data Export
• Data Import
• Email Integration
• External Integrations
• Google Apps Integration
• Lead Management
• Lead Scoring
• Marketing Automation
• Multi-User
• Notifications
• Click-to-Dial

Summary

• Live chat: Talk to your website visitors in real time and make more sales.

• Chatbots: Let your bot answer common questions and qualify leads for you. Offer instant help 24/7.

• Multi-channel: Let your customers contact you via live chat, Facebook, Viber, Telegram. Respond directly from Chaport.

• Auto-invitations: Send automatic chat invitations to visitors based on specified rules.

• Pre-chat form: Collect names, emails, phone numbers, and any other info before the chat.

• Saved replies: Prepare answer templates to standard visitors’ questions, answer in a few clicks, and save your time.

• Typing insights: Read visitor messages even before they are sent, and answer faster.

• Integrations & API: Integrate Chaport with third-party apps.

• Knowledge base + FAQ bot: Create a knowledge base and offer self-service to your customers. Activate an FAQ Bot to automatically suggest articles in the chat widget.

• Apps: Mobile apps for Android and iOS, desktop apps for Windows and MacOS, and a web-app for all browsers.

Summary

• Business tool integrations

• Mobile optimized

• Analytics

• Chat window customization

• Canned responses

• Operator groups

• Messaging-Integrations

• Proactive chat invitations

Pricing

Pricing

FAQs

Does this service offer an API?

• Chaport provides API on all paid plans.

What is this service generally used for?

• It is generally used for increasing sales and providing live chat customer support.

What platforms does this service support?

• Chaport supports all the platforms, be it iOS, Android, Web, Windows, or Mac.

Does this service offer guides, tutorials and or customer support?

• Chaport has a Knowledge Base and provides online support via live chat.

What are some applications this service is commonly used in tandem with?

• You can connect Chaport with 3,000+ apps using Zapier (no programming skills required).

Does this service integrate with any other apps?

• You can integrate Chaport with other apps and services using API or Zapier.

Does this service offer multi-user capability (e.g. teams)?

• Chaport allows you to add an unlimited number of operators. It is also possible to join another operator's chat or assign a conversation to another operator.

Who are the main user groups of this service?

• Chaport can be used by sales and support specialists in large enterprises, small and midsize businesses, non-profits, agencies, and individuals.

FAQs

Does this service integrate with any other apps?

• Yes, you can integrate Userlike with your favorite apps, so it fits your workflow best. Our integrations include:
  * Pipedrive
  * Cloudflare
  * WordPress
  * Slack
  * Helpscout
  * MailChimp

Who are the main user groups of this service?

• Userlike is suitable for any company size and adapts to your needs and business goals. Small and medium-sized companies as well as large corporations like Toyota and Bayer already rely on Userlike.

What is this service generally used for?
• • Digital Customer Service
  • Live Chat Support
  • Messaging Support
  • Lead Generation
  • Service Automation
  • Chatbot Support
Does this service offer guides, tutorials and or customer support?

• We offer a wide range of detailed tutorials, live chat support on our website, and video tutorials on YouTube.

Does this service offer an API?

• Yes

Does this service offer multi-user capability (e.g. teams)?

• Yes

Vendor Information

Vendor Information

Other

• Personal
• Freelance
• Startups
• SMEs
• Agencies
• Enterprises

• Web App
• Windows
• Macintosh

• iOS
• Android

Other

• Startups
• SMEs
• Agencies
• Enterprises

• Web App