Compare Chaport vs LiveChat

Chaport 14 Customer Chat	LiveChat 735 Customer Chat
View Listing	View Listing
Crozscore 89% what is this? User Happiness: 96% Press Buzz: 42% User Trend: interest falling	Crozscore 91% what is this? User Happiness: 90% Press Buzz: 57% User Trend: interest rising
view 4 more	view 4 more
About Chaport Chaport is modern multi-channel live chat, chatbot, and knowledge base software for business. It helps businesses grow and thrive by providing them an easy way to engage with website visitors, get more qualified leads, boost sales, and improve customer service. Today Chaport is used by more than 30,000 teams all over the world. Chaport offers you a set of powerful features to help you convert website visitors into loyal customers. Yet, it remains user-friendly and makes communication with customers as easy and enjoyable as chatting with friends. The installation process is simple and takes no more than 5 minutes. Just add a chat widget to your website and start answering your customers' questions. If you also need a chatbot, you can create it in minutes, thanks to Chaport's WYSIWYG chatbot builder. Key features: Live chat: Talk to your website visitors in real time and make more sales. Chatbots: Create a chatbot in minutes in a WYSIWYG chatbot editor. Let your bot answer common questions and qualify leads for you. Offer instant help 24/7, even when your team is offline. Knowledge base + FAQ bot: Create a knowledge base and activate an FAQ bot to automatically suggest articles in the chat widget. Multi-channel: Let your customers contact you via live chat, Facebook, Viber, and Telegram. Respond directly from Chaport. Auto-invitations: Initiate more chats with your website visitors by sending automatic chat invitations based on specified rules. Saved replies: Prepare answer templates to standard visitors’ questions, answer in a few clicks, and save your time. Typing insights: Read visitor messages even before they are sent and answer faster. Group chats: Transfer a chat to a colleague, join a group chat, or view other operators’ chats in real time. Pre-chat form: Collect names, emails, phone numbers, and any other info before the chat. Custom fields: Create additional fields to collect and store any customer data. Visitor behavior: View the pages your visitors are browsing on your website directly in the live chat in real time. Applications: Use mobile apps for Android and iOS, desktop apps for Windows and MacOS, web-app for all browsers to chat with your customers wherever you are. Integrations and API: Use JavaScript & REST APIs to integrate Chaport with your website and third-party apps more closely or connect Chaport to 3,000+ apps via Zapier. And much more... Sign up today and increase your sales! Free trial available. No card required.	About LiveChat LiveChat is an online chat solution that allows customer service agents to contact customers directly on their website. In addition to its popular live chat feature, which enables service agents to communicate with leads on their websites in real-time. LiveChat also includes features such as tags, file-sharing, reports, feedback statistics, and eCommerce capabilities for measuring the impact chat has on online sales.
Features API Batch Permissions & Access Chat Contact Management Customer Management Dashboard Data Export Data Import Email Integration External Integrations Google Apps Integration Lead Management Lead Scoring Marketing Automation Multi-User Notifications Click-to-Dial	Features API Batch Permissions & Access Chat Contact Management Customer Management Dashboard Data Export Data Import Email Integration External Integrations Google Apps Integration Lead Management Lead Scoring Marketing Automation Multi-User Notifications Click-to-Dial
Summary Live chat: Talk to your website visitors in real time and make more sales. Chatbots: Let your bot answer common questions and qualify leads for you. Offer instant help 24/7. Multi-channel: Let your customers contact you via live chat, Facebook, Viber, Telegram. Respond directly from Chaport. Auto-invitations: Send automatic chat invitations to visitors based on specified rules. Pre-chat form: Collect names, emails, phone numbers, and any other info before the chat. Saved replies: Prepare answer templates to standard visitors’ questions, answer in a few clicks, and save your time. Typing insights: Read visitor messages even before they are sent, and answer faster. Integrations & API: Integrate Chaport with third-party apps. Knowledge base + FAQ bot: Create a knowledge base and offer self-service to your customers. Activate an FAQ Bot to automatically suggest articles in the chat widget. Apps: Mobile apps for Android and iOS, desktop apps for Windows and MacOS, and a web-app for all browsers.	Summary Customization: Fine-tuning of the look and developing user's brand awareness. File-sharing: Sharing files with website visitors over chat. Reports: Data gathered by LiveChat is available in easy to read statistics and graphs. Chats: Enables quick respond to user's customers and handling several chats at once using the chat improvements.
Pricing Free Free Included in plan: 2 operators Unlimited chats Unlimited websites 60-day chat history Basic widget customization Web, desktop & mobile apps SSL encryption GDPR compliance Mobile-friendly chat widget Multilingual chat widget Operator photos Email request Offline messages Notifications Brief visitor info Visitor info editing Chat deletion and export Operator roles Basic reports Chat & email support Pro $19.00 per month (4 operators included) Included in plan: Everything in Free plus: Unlimited chat history Auto-invitations Facebook, Viber, Telegram, etc. Advanced widget customization Pre-chat form Saved replies REST & JavaScript API Group chats File sending Emoji Read receipts Message editing and deletion Detailed visitor info Visitor behavior Visitor notes Chat transfer Search Typing insights Visitor ban Working hours Status auto-toggle Automatic closing of answered chats Chat transcript to email Supervision Automatic transfer of unanswered chats Google Analytics reports Prioritized technical support Unlimited $75.00 per month (unlimited operators) Included in plan: Everything in Pro plus: Custom bots (1000 bot chats / month per operator) Knowledge base + FAQ bot Custom fields Chat ratings Bot chats reports Working time reports On-demand reports Zapier integration Automatic operator assignments	Pricing Starting from: $20.00/month Credit card required: N/A LiveChat is offered as SaaS, and comes with a 14-day free trial. There are 4 plans to choose from: Starter - $20/agent/month Team - $41/agent/month Business - $59/agent/month Enterprise - Contact us
FAQs Does this service offer an API? Chaport provides API on all paid plans. What is this service generally used for? It is generally used for increasing sales and providing live chat customer support. What platforms does this service support? Chaport supports all the platforms, be it iOS, Android, Web, Windows, or Mac. Does this service offer guides, tutorials and or customer support? Chaport has a Knowledge Base and provides online support via live chat. What are some applications this service is commonly used in tandem with? You can connect Chaport with 3,000+ apps using Zapier (no programming skills required). Does this service integrate with any other apps? You can integrate Chaport with other apps and services using API or Zapier. Does this service offer multi-user capability (e.g. teams)? Chaport allows you to add an unlimited number of operators. It is also possible to join another operator's chat or assign a conversation to another operator. Who are the main user groups of this service? Chaport can be used by sales and support specialists in large enterprises, small and midsize businesses, non-profits, agencies, and individuals.	FAQs What are some applications this service is commonly used in tandem with? It is most commonly used in tandem with: Facebook, Salesforce, Mailchimp, Desk.com, Zendesk, and Google Analytics. Does this service offer guides, tutorials and or customer support? Support is provided 24/7/365 via live chat, email, phone, knowledge base. Who are the main user groups of this service? Sales and support teams in industries of all sizes. What platforms does this service support? LiveChat is available for web browsers, dedicated applications for Windows, Mac OS X and mobile devices running iOS and Android. Does this service offer an API? LiveChat is available for custom integrations over REST-based API. Does this service integrate with any other apps? It integrates with many services, like: Magento, Shopify, BigCommerce, Desk.com, Mailchimp, Salesforce, Facebook, Dropbox, and Zapier. There are more than 60+ integrations available. What is this service generally used for? LiveChat is generally used as a real-time chat tool for customer services and online sales.
Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 45	Vendor Information Founded: - Based in: Wroclaw Employees: - Likes: Followers: 19.6k
Other Who uses Chaport Personal Freelance Startups SMEs Agencies Enterprises Desktop Platforms: Web App Windows Macintosh Mobile Platforms: iOS Android Languages: Russian, English, German, French, Spanish, Portuguese, Italian, Dutch, Greek, Estonian, Latvian, Turkish, Indonesian, Vietnamese, Chinese, Ukrainian, Swedish, Lithuanian, Norwegian, Serbian, Slovak, Finnish, Japanese, Romanian, Hungarian, Polish, Slovenian, Welsh Regional Restrictions: No restrictions.	Other Who uses LiveChat Personal Freelance Startups SMEs Agencies Enterprises Desktop Platforms: Web App Windows Macintosh Mobile Platforms: iOS Android Languages: Armenian, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hungarian, Icelandic, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese Regional Restrictions: No restrictions.