Compare ChannelReply vs Joomla vs Superdesk

ChannelReply

 4 ratings CMS

Joomla

 544 ratings CMS

Superdesk

 0 ratings CMS
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Crozscore

82%
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Crozscore

85%
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Crozscore

71%
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About ChannelReply

Channel Reply seamlessly integrates all of your Amazon and eBay customer service messages into Zendesk, keeping you organized and making sure that your customers never get lost in the shuffle.

With ChannelReply, you’ll have access to to threaded conversations with all of your eBay and Amazon customers. ChannelReply makes it astonishingly simple to respond to all of your messages directly through Zendesk. We give you access to all of the information you need to stay organized and provide effective support.

About Joomla

Joomla! is open source content management system (CMS) designed to assist users in building websites, blogs, Intranets and mobile applications.
It is considered to be a popular choice for many types of websites, including corporate sites, news or blogs, government applications, small business sites and sites with secure logins.
Joomla is written in PHP for managing content on the web and uses a MySQL database to store content. It is released under the GNU General Public License.

About Superdesk

Superdesk is a state-of-the-art digital newsroom system. It combines headless CMS functionality with powerful workflow features for an end-to-end news creation, production, curation and distribution platform. Built alongside journalists in the newsroom, it has a modular, API-centric design that enables news organisations to add and adapt the functionality most relevant to their business. Superdesk is an open-source web-based newsroom software that integrates easily with legacy systems as well as third-party applications.

Features

  • A/B Testing
  • API
  • Batch Permissions & Access
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • External Integrations
  • File Sharing
  • File Transfer
  • Multi-User
  • Notifications
  • Third-Party Plugins/Add-Ons

Features

  • A/B Testing
  • API
  • Batch Permissions & Access
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • External Integrations
  • File Sharing
  • File Transfer
  • Multi-User
  • Notifications
  • Third-Party Plugins/Add-Ons

Features

  • A/B Testing
  • API
  • Batch Permissions & Access
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • External Integrations
  • File Sharing
  • File Transfer
  • Multi-User
  • Notifications
  • Third-Party Plugins/Add-Ons

Summary

    No key features associated with this application.

Summary

  • Nested categorization: Joomla enables users to create categories with nesting, with no limits on depth. This is very helpful especially in managing large websites.

  • Powerful Extensibility: There are more than 8.000 extensions users can customize Joomla with.

  • User Management: Joomla has a registration system that allows users to configure personal options. There are nine user groups with various types of permissions on what users are allowed to access, edit, publish and administer.

  • Template Management: Templates are a powerful tool suite for making the site look exactly the way users want. You have complete control over the entire presentation.

  • Tagging: Very effective way to structure the content, for a flat organisation structure.Tagging in Joomla also supports nesting.

  • Content Management: After creating content, user finds a lot of possibilities to show it on the frontend. He is also able to use several pre-installed modules to show the most popular articles, latest items, related articles and more.

Summary

  • Powerful customization options

  • Easily create and save custom searches

  • Newsroom automation

  • Build new products and services with user-friendly content profiles

  • Add context to stories with text annotations

  • Maintain a paper trail with file attachments

  • Multiple languages

Pricing

  • Starting from: $49.00/month
  • Credit card required: No
  • Starter: $49/Month
    Pro: $79/Month
    Enterprise: $179/Month

Pricing

  • Credit card required: N/A
  • Joomla is a free and open-source content management system.

Pricing

Pro


1 user(s) / month
Included in plan:
  • 2 Day Workshop with Project Manager
  • 8 Hours of End User Training
  • Global Customer Support
  • Road-map Prioritization Meetings - Have your say in Superdesk's development
  • Services managed by Sourcefabric

Enterprise


1 user(s) / month
Included in plan:
  • Custom Integration with Legacy Technologies
  • Tailored Implementation of 3rd Party APIs
  • A Continuous Development Partnership with the Sourcefabric Team
  • Development of New Features Specific to Your Needs

Self-starter

Free
Included in plan:
  • Access to Sourcefabric Wiki's
  • A copy of the full Superdesk Manual
  • Software available on GitHub

FAQs

    No FAQs associated with this application.

FAQs

    What are some applications this service is commonly used in tandem with?
  • It is often used in tandem with Kunena.

  • Does this service offer an API?
  • The Joomla Platform supports a legacy tree for API.

  • Does this service offer guides, tutorials and or customer support?
  • It provides guides, support and documentation.

  • Who are the main user groups of this service?
  • Most users of Joomla are smaller companies, organizations and individuals who build websites, but it is also being discovered by well known brands across the globe, who want more website power, flexibility, and greater security.

  • What is this service generally used for?
  • It is generally used for publishing web content. It is estimated to be the second most used content management system on the Internet after Wordpress.

  • What platforms does this service support?
  • It is a content management system (CMS) which connects a user's site to a MySQL, or PostgreSQL database.

  • Does this service integrate with any other apps?
  • It integrates with the NuSOAP library, Mailchimp and other applications.

FAQs

    Does this service integrate with any other apps?
  • Our robust open source code stack has proven itself as an ideal platform for integration with the existing legacy systems of newsrooms around the world, a crucial consideration for the successful implementation of any CMS. We continue to work closely with our clients and development partners to expand 3rd party app integration exactly as they require.

  • Who are the main user groups of this service?
  • Superdesk is a content management system for news agencies, newspapers and corporate publishers. Although Superdesk was designed in collaboration with the world’s leading news agencies, it’s highly scalable design provides writers and editors with intuitive, lightweight CMS tools regardless of the publishing environment.

  • Does this service offer guides, tutorials and or customer support?
  • As well as a full end-user guide, an in-depth technical manual is available to guide IT-specialists in the proper installation of Superdesk. Serviced Superdesk customers will be provided with on-site training for end-users and technical staff, as well as access to our global network of systems administrators and support technicians.

  • What is this service generally used for?
  • Superdesk combines a state-of-the-art editorial workflow with effortless CMS functionality for a complete creation, curation, and distribution platform. Superdesk allows digital publishers and news organisations to add and adapt its functionality to suit their individual needs through its API-centric design.

  • Does this service offer multi-user capability (e.g. teams)?
  • Superdesk is designed from its conception to manage the entire cross-desk production workflow of news organisations, large or small.

Vendor Information

Founded:
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Based in:
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Employees:
-
Likes:
Followers:

Vendor Information

Founded:
-
Based in:
Toronto
Employees:
-
Likes:
Followers:

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
3.46k

Other

Who uses ChannelReply
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
Languages:
English
Regional Restrictions:
No restrictions.

Other

Regional Restrictions:
No restrictions.

Other

Who uses Superdesk
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English, Norwegian, Portuguese, Greek, Spanish, Arabic, German, Russian, Ukrainian
Regional Restrictions:
No restrictions.
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