Compare ChannelReply vs Docsie vs Superdesk

ChannelReply

 4 ratings CMS

Docsie

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Superdesk

 0 ratings CMS
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82%
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About ChannelReply

Channel Reply seamlessly integrates all of your Amazon and eBay customer service messages into Zendesk, keeping you organized and making sure that your customers never get lost in the shuffle.

With ChannelReply, you’ll have access to to threaded conversations with all of your eBay and Amazon customers. ChannelReply makes it astonishingly simple to respond to all of your messages directly through Zendesk. We give you access to all of the information you need to stay organized and provide effective support.

About Docsie

Docsie is a robust and reliable documentation management platform.

  • Manage Documentation for multiple sites
  • Edit site documentation as you would a word document
  • Deploy with a string of JavaScript to site refreshed automatically
  • Version your documentation
  • Support for multiple locale
  • A/B Tetsting
  • Teams and Collaboration
  • Import/Export
  • Allow your customers to access multiple versions of your documentation
  • Easily support multiple human languages (English, French) or programming languages like PHP and Python
  • Allow customer to switch between languages or default to his preferred language from the start

About Superdesk

Superdesk is a state-of-the-art digital newsroom system. It combines headless CMS functionality with powerful workflow features for an end-to-end news creation, production, curation and distribution platform. Built alongside journalists in the newsroom, it has a modular, API-centric design that enables news organisations to add and adapt the functionality most relevant to their business. Superdesk is an open-source web-based newsroom software that integrates easily with legacy systems as well as third-party applications.

Features

  • A/B Testing
  • API
  • Batch Permissions & Access
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • External Integrations
  • File Sharing
  • File Transfer
  • Multi-User
  • Notifications
  • Third-Party Plugins/Add-Ons

Features

  • A/B Testing
  • API
  • Batch Permissions & Access
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • External Integrations
  • File Sharing
  • File Transfer
  • Multi-User
  • Notifications
  • Third-Party Plugins/Add-Ons

Features

  • A/B Testing
  • API
  • Batch Permissions & Access
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • External Integrations
  • File Sharing
  • File Transfer
  • Multi-User
  • Notifications
  • Third-Party Plugins/Add-Ons

Summary

    No key features associated with this application.

Summary

  • Website Documentation Content Management

  • Create Documentation in Multiple Versions and Languages.

  • Edit Like in Word

  • Deploy to Site with a Line of Javascript

  • Dynamically Render Documentation to Customers Based on Language and Version Preference

  • Teams

  • Builtin CDN

  • Machine Translations

  • Markdown Import/Export

  • A/B Testing

Summary

  • Powerful customization options

  • Easily create and save custom searches

  • Newsroom automation

  • Build new products and services with user-friendly content profiles

  • Add context to stories with text annotations

  • Maintain a paper trail with file attachments

  • Multiple languages

Pricing

  • Starting from: $49.00/month
  • Credit card required: No
  • Starter: $49/Month
    Pro: $79/Month
    Enterprise: $179/Month

Pricing

Basic

Free
Included in plan:
  • Documentation Editor
  • Script Generator to Embed into Site
  • Content Refreshed on Edit

Pricing

Pro


1 user(s) / month
Included in plan:
  • 2 Day Workshop with Project Manager
  • 8 Hours of End User Training
  • Global Customer Support
  • Road-map Prioritization Meetings - Have your say in Superdesk's development
  • Services managed by Sourcefabric

Enterprise


1 user(s) / month
Included in plan:
  • Custom Integration with Legacy Technologies
  • Tailored Implementation of 3rd Party APIs
  • A Continuous Development Partnership with the Sourcefabric Team
  • Development of New Features Specific to Your Needs

Self-starter

Free
Included in plan:
  • Access to Sourcefabric Wiki's
  • A copy of the full Superdesk Manual
  • Software available on GitHub

FAQs

    No FAQs associated with this application.

FAQs

    Who are the main user groups of this service?
  • Software companies looking to manage and maintain their documentation in multiple versions and languages on their site, without hosting an extra documentation server and without having to deploy html content or use back end translation files.

  • Does this service offer multi-user capability (e.g. teams)?
  • Coming May 2018 - Yes, the service offers collaboration capabilities via share links allowing for allocating users for editing various pieces and merging edits in.

  • Does this service offer an API?
  • Minimal API for content generation, serving.

  • What are some applications this service is commonly used in tandem with?
  • Translation services, chatbots.

  • What platforms does this service support?
  • Major browsers.

  • Does this service offer guides, tutorials and or customer support?
  • Yes there is a support page and product guides.

  • What is this service generally used for?
  • Managing website documentation.

  • Does this service integrate with any other apps?
  • In progress.

FAQs

    Does this service integrate with any other apps?
  • Our robust open source code stack has proven itself as an ideal platform for integration with the existing legacy systems of newsrooms around the world, a crucial consideration for the successful implementation of any CMS. We continue to work closely with our clients and development partners to expand 3rd party app integration exactly as they require.

  • Who are the main user groups of this service?
  • Superdesk is a content management system for news agencies, newspapers and corporate publishers. Although Superdesk was designed in collaboration with the world’s leading news agencies, it’s highly scalable design provides writers and editors with intuitive, lightweight CMS tools regardless of the publishing environment.

  • Does this service offer guides, tutorials and or customer support?
  • As well as a full end-user guide, an in-depth technical manual is available to guide IT-specialists in the proper installation of Superdesk. Serviced Superdesk customers will be provided with on-site training for end-users and technical staff, as well as access to our global network of systems administrators and support technicians.

  • What is this service generally used for?
  • Superdesk combines a state-of-the-art editorial workflow with effortless CMS functionality for a complete creation, curation, and distribution platform. Superdesk allows digital publishers and news organisations to add and adapt its functionality to suit their individual needs through its API-centric design.

  • Does this service offer multi-user capability (e.g. teams)?
  • Superdesk is designed from its conception to manage the entire cross-desk production workflow of news organisations, large or small.

Vendor Information

Founded:
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Based in:
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Employees:
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Likes:
Followers:

Vendor Information

Founded:
-
Based in:
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Employees:
-
Likes:
Followers:

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
3.46k

Other

Who uses ChannelReply
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses Docsie
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses Superdesk
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English, Norwegian, Portuguese, Greek, Spanish, Arabic, German, Russian, Ukrainian
Regional Restrictions:
No restrictions.
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