We try to address one of the biggest and oldest challenges in Sales processes across the globe. How to keep your sales team motivated and performing to their peak potential every single day. It's something we all attempt to do in one way or another using excel files, sales contests and lots of email reports. However there's still a lot to be desired.
Catalyst is a Sales Management System that makes it easy for Sales Leaders to build engaged, data-driven, high-performance teams. Think of it as the Fitbit for sales people.
Transform your Sales Culture and get the most out of your sales teams by creating visibility, building accountability and driving motivation every day of the year.
About Second CRM
Second CRM offers a common technology platform, covering sales, customer service and operations, for small to medium businesses, to implement data driven standard processes that improve productivity and help businesses scale.
Along with the generic automation software that serves majority of small to medium businesses, Second CRM for Industries, offer preconfigured Second CRM solutions, helping customers to immediately benefit from the proven best practices, with enterprise level support.
About Mithi SkyConnect
Experience team collaboration like never before with enterprise grade Cloud Email, Instant Messaging, Calendar, Document Collaboration and more. With its near-zero server downtime and a reliable multi-layered security, you can enjoy uninterrupted collaboration all the time.
Features
API
Audience Targeting
Budgeting
Calendar Management
Contact Management
Contact Sharing
CRM Integration
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
Expense Tracking
External Integrations
Forecasting
Google Apps Integration
Inventory Tracking
Lead Management
Lead Scoring
Marketing Automation
Multi-Currency
Multi-User
Notifications
Project Management
Referral Tracking
Scheduling
Supplier Management
Third-Party Plugins/Add-Ons
Travel Management
Call Tracking
Call Disposition
Softphone
Sales Motivator
Features
2-Factor Authentication
API
Calendar Management
Contact Management
Contact Sharing
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
File Sharing
File Transfer
Google Apps Integration
Lead Management
Lead Scoring
Marketing Automation
Multi-User
Notifications
Scheduling
Social-Media Integration
Task Scheduling/Tracking
Third-Party Plugins/Add-Ons
Call Tracking
Click-to-Dial
Sales Automation
Pipeline Management
Features
API
Calendar Management
Chat
Contact Management
Contact Sharing
Customer Management
Data Export
Data Import
Email Integration
External Integrations
Google Apps Integration
History/Version Control
Marketing Automation
Multi-User
Notifications
Scheduling
Supplier Management
Summary
Catalyst is a realtime Sales Performance Tracker
Crush your sales targets! Create an engaged, high performance, data-driven sales culture that gets the most out of your Sales Team every day
Catalyst makes it easy to create visibility, build accountability and drive motivation across your sales team
Define clear criteria for valuable behaviors that lead to high performance with metrics.
Take sales visibility to a whole new level with channels. Showcase key highlights of the day in real-time on the sales floor and keep your sales team focused.
Keep your reps accountable and motivated to stay on track to hit their targets. Sales reps can know their performance during the day by checking their scorecard.
Analyze sales performance metrics from many systems in one place. Combine metric data from call routing, billing, CRM and excel to gain unique insights.
Turbo charge your sales cycle with Competitions. Competitions are an effective mechanism to get your reps out of their comfort zones. Combine competitions with Channels for some spectacular sales results.
Set your floor on fire with real time data syncing. Catalyst can pull data from almost any data source in real time.
We designed Catalyst to deploy in the Enterprise from day one. We have deployed Catalyst for organizations with thousands of users across several geographies. All while maintaining consistent system performance and stability.
Summary
Data driven Standard Process: We promote business automation and data driven approach to manage any business looking to scale. Implementing standard business processes with automated workflows, and escalating any anomalies with real-time dashboards and KPI’s are MUST for a predictable business growth and scaling up.
Always there for Customers: We offer multiple support options via email, phone, skype or even Whatsapp, whatever customers prefer, as long as they are using our products. Multiple implementation and support packages are available to meet the needs of every business.
No Big Bang Approach: We encourage businesses to start with basic automation and then slowly add advanced features as they scale. This way businesses don’t have to fork out a big amount upfront, without seeing any tangible returns and also it helps in smoother transition for employees.
Asian Products: We develop all our products keeping in mind local regulations and the needs of Asian SME businesses. From supporting all Asian languages, currencies and taxation, offer billing in local currencies, to having customer support guys speak local language, goes a long way to establish ourselves as the first choice among Asian businesses.
Summary
Reliable: Hosted and served off AWS Cloud with 99.99% Availability.
Secure: Integrated Trend Micro Email Security for safer and cleaner mailboxes.
Flexible Plans: Pay only for what you use.
24x7 Support: For the 24x7 workforce.
Complete Lifecycle Support: Covering every stage of the collaboration infrastructure lifecycle.
Pricing
Starting from: $10.00/month
Credit card required: No
Starting from $10/user/month
Get started with the very basic automation features and then slowly add more advanced features like sales force automation and customer service, as you become ready to scale.No Setup Fee. Monthly fee includes user licence, hosting, technical support, daily backups, bug fixes, updates and online video training.
SECOND CRM FOUNDATION
$10.00
1 user(s) / month
Included in plan:
Customer Database
Plan and Track Customer interactions
Calendaring and Reminders
Tasks Management (Kanban)
Send Email and SMS
Manage Multiple Email Accounts
Employee database
User directory & Messaging
HR Policy documents
Leaves Management
Claims Management
Passport and Visa expiry alerts
Meetings Management
Document Management
Company Announcement and Message Board
Manage Expenses and Office Bills
Track Payments (Claims and Bills)
Reports, Charts and Custom Dashboards
SALES
$36.00
1 user(s) / month
Included in plan:
Capture leads from email, website and social media
Append your Leads info with powerful data enrichment
Customer selfservice portal for creating and tracking service requests
Manage service contracts with expiry alerts
Track customer requests (tickets) with escalation
Email automation - auto response, ticket creation and assignment
Manage FAQ's and Knowledge base
Design and execute customer survey (CSAT, NPS)
Generate service reports and charts
Custom dashboards and widgets
Schedule sending reports via email
Pricing
My Plan
$12.00
1 user(s) / year
Included in plan:
1 GB of Data Storage
Unlimited domains
Carrier grade Business Email & Collaboration
Guaranteed Spam, Virus, Malware free email
Multi layered Security
Desktop, Web and Mobile access
Assured Availability, Mail Delivery, 24x7 Support
Trial
Free
Included in plan:
No sign-up or configuration
FAQs
What is this service generally used for?
Catalyst is used by sales leaders who believe in building an engaged, high performance, data driven sales culture.
It helps them do this by addressing 3 core operational challenges:
Visibility - Create real time visibility into Sales KPIs on the sales floor using our TV Leaderboards and Triggers.
Accountability - Use scorecards to keep agents updated on their daily performance and targets.
Motivation - Easily set up Sales Competitions to motivate your agents to perform up to their peak potential.
Does this service offer guides, tutorials and or customer support?
We have extensive documentation, video tutorials and a customer support desk to ensure our users get the most out of Catalyst
Does this service integrate with any other apps?
Catalyst can integrates with Salesforce and Pipedrive out of the box.
It can also integrate with any other system through our API or SFTP.
Who are the main user groups of this service?
Sales Teams which engage in high velocity sales, which are numbers driven(eg: lnside sales to SMBs) rather than knowledge driven (eg: Enterprise focused sales with long cycles)
What are some applications this service is commonly used in tandem with?
CRMs like Salesforce, Pipedrive, Oracle, SAP, Microsoft Dynamics and Zoho
Does this service offer an API?
Yes.
What platforms does this service support?
Web app and Mobile responsive site.
Does this service offer multi-user capability (e.g. teams)?
Yes, the app offers the ability for multiple users to be grouped together in any hierarchy like teams, regions, offices, etc. These can also be used to create competitions, performance insights and reports on these hierarchies.
FAQs
Does this service offer guides, tutorials and or customer support?
Second CRM offers Customer support via Phone, WhatsApp and Email. And provides an online customer support Portal that includes user manual, video tutorials, faq, Online Live chat
Small sized single location companies to large regional enterprises, across multiple industries and geographies.
What is this service generally used for?
Manage Sales & Marketing, Customer Support and Business Operations
What platforms does this service support?
Second CRM is a web based application, which supports all major browsers on all operating systems. Second CRM web app also support browsers on all major devices: iPhone, iPad, Android phones & tables, Windows 8 Phone & tablets and BlackBerry 10.
What are some applications this service is commonly used in tandem with?
Second CRM offers two-way REST based web APIs to integrate with third-party applications.
Does this service offer multi-user capability (e.g. teams)?
Second CRM is designed for Team environment, with very details settings and configurations for Roles and Permissions, Groups, team hierarchy, etc to support any organisational structure.
FAQs
Does this service integrate with any other apps?
This service has app integration's with Amazon AWS, Trend Micro, Gsuite, O365, Exchange, Lotus
What platforms does this service support?
This service is web based
What is this service generally used for?
Email: Access & send email from the browser, desktop & mobile devices.
Instant Messaging: Chat with your colleagues for informal conversations & quicker problem resolution.
Video Calling: Have instant video calls with one or more colleagues.
Screen Share: Presentation, Product Demos, Document Reviews with live screen sharing.
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