Compare Catalyst vs Chatwee vs DiamanteDesk

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57%
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12%
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Crozscore:

77%
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Crozscore:

49%
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Software Description:

Believe your Sales Team could be doing more ?

We try to address one of the biggest and oldest challenges in Sales processes across the globe. How to keep your sales team motivated and performing to their peak potential every single day. It's something we all attempt to do in one way or another using excel files, sales contests and lots of email reports. However there's still a lot to be desired.

Catalyst is a Sales Management System that makes it easy for Sales Leaders to build engaged, data-driven, high-performance teams. Think of it as the Fitbit for sales people.

Transform your Sales Culture and get the most out of your sales teams by creating visibility, building accountability and driving motivation every day of the year.

Software Description:

Chatwee is a live chat app facilitating real-time interaction between members of online communities via private, public and Messenger-style group conversations. It offers an extensive set of features, advanced customization options, and comes with a Free-forever plan, if it suits you. Effortless installation will get you going in minutes. Add a dynamic, socially-oriented element to your site today!

Software Description:

DiamanteDesk is an independent support ticket system which is designed to listen to your customers and quickly react to satisfy their needs. Currently, it can be easily integrated into the Oro platform but in the short run it will be available for other CRM systems.

Our software enables big and small companies to support and guide their customers through emails, websites and phone calls. It is an easy and user-friendly tool designed to create tickets within the CRM and associate them with any customer from the system.

In DiamanteDesk tickets can be assigned to specific users and administrators and grouped into Branches in order to organize the workflow and focus on high-priority issues and requests.

Features:

  • File Transfer
  • Batch Permissions & Access
  • Multi-User
  • Sales Motivator
  • CRM Integration
  • API
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • External Integrations
  • Notifications
  • Third-Party Plugins/Add-Ons

Features:

  • Dashboard
  • Project Management
  • Multi-User
  • Notifications
  • File Sharing
  • File Transfer
  • API
  • Audience Targeting
  • Chat

Features:

  • Customer Management
  • Dashboard
  • Notifications
  • Third-Party Plugins/Add-Ons
  • Multi-User
  • Data Export
  • Data Import
  • Batch Permissions & Access
  • Data Visualization
  • External Integrations
  • API
  • Email Integration

Summary:

  • Catalyst is a realtime Sales Performance Tracker

  • Crush your sales targets! Create an engaged, high performance, data-driven sales culture ​that gets the most out of your Sales Team every day​

  • Catalyst makes it easy to create visibility, build accountability and drive motivation across your sales team

  • Define clear criteria for valuable behaviors that lead to high performance with metrics.​

  • Take sales visibility to a whole new level with channels. Showcase key highlights of the day in real-time on the sales floor and keep your sales team focused.

  • ​​Keep your reps accountable and motivated to stay on track to hit their targets. Sales​​ reps can know their performance during the day by checking their scorecard.

  • Analyze sales performance metrics from many systems in one place. Combine metric data from call routing, billing, CRM and excel to gain unique insights.

  • Turbo charge your sales cycle with Competitions. Competitions are an effective mechanism to get your reps out of their comfort zones. Combine competitions with Channels for some spectacular sales results.

  • Set your floor on fire with real time data syncing. Catalyst can pull data from almost any data source in real time.

  • ​We designed Catalyst to deploy in the Enterprise from day one. We have deployed Catalyst for organizations with thousands of users across several geographies. All while maintaining consistent system performance and stability.

Summary:

  • Neat, non-distractive design.

  • Extensive customization options.

  • Multiple chat rooms.

  • Messenger-style group conversations.

  • Private chats.

  • Offline messaging.

  • Rich media messages (clickable links, photos and gifs, emoji).

  • Multiple log in methods.

  • Cross-tab synchronization.

  • Powerful moderation options.

Summary:

  • Easy-to-use help-desk open source support ticketing system and customer service solution.

Free

Free
Included in plan:
  • 5 simultaneous users
  • 1 chat room
  • 14-day message history

Standard

$9.90
1 user(s) / month
Included in plan:
  • 50 simultaneous users
  • 3 chat rooms
  • group chats
  • 2 moderators
  • Single Sign-on
  • unlimited message history

Pro

$29.00
1 user(s) / month
Included in plan:
  • 250 simultaneous users
  • 12 chat rooms
  • group chats
  • 9 moderators
  • Single Sign-on
  • unlimited chat history

FAQs:

    What is this service generally used for?
  • Catalyst is used by sales leaders who believe in building an engaged, high performance, data driven sales culture.

    It helps them do this by addressing 3 core operational challenges:

    1. Visibility - Create real time visibility into Sales KPIs on the sales floor using our TV Leaderboards and Triggers.
    2. Accountability - Use scorecards to keep agents updated on their daily performance and targets.
    3. Motivation - Easily set up Sales Competitions to motivate your agents to perform up to their peak potential.
  • Does this service offer guides, tutorials and or customer support?
  • We have extensive documentation, video tutorials and a customer support desk to ensure our users get the most out of Catalyst

  • Does this service integrate with any other apps?
  • Catalyst can integrates with Salesforce and Pipedrive out of the box.
    It can also integrate with any other system through our API or SFTP.

  • Who are the main user groups of this service?
  • Sales Teams which engage in high velocity sales, which are numbers driven(eg: lnside sales to SMBs) rather than knowledge driven (eg: Enterprise focused sales with long cycles)

  • What are some applications this service is commonly used in tandem with?
  • CRMs like Salesforce, Pipedrive, Oracle, SAP, Microsoft Dynamics and Zoho

  • Does this service offer an API?
  • Yes.

  • What platforms does this service support?
  • Web app and Mobile responsive site.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, the app offers the ability for multiple users to be grouped together in any hierarchy like teams, regions, offices, etc. These can also be used to create competitions, performance insights and reports on these hierarchies.

FAQs:

    Does this service offer multi-user capability (e.g. teams)?
  • Chatwee allows multiple users to chat at the same time, the exact number depending on the plan being used.

  • Does this service offer guides, tutorials and or customer support?
  • Chatwee indeed offers installation tutorials, videos, free downloads and customer support.

  • Who are the main user groups of this service?
  • Chatwee is mainly used by websites centered around online communities. For example, gaming and live-streaming sites, entertainment sites, news-providing sites, education-related sites, finance, dating and consulting sites, etc.

  • Does this service offer an API?
  • Yes, Chatwee offers API for the purpose of implementing one of its features, which is Single Sign-on. SSO allows users who have logged in to their site accounts to automatically pop up in the chat as well.

  • What is this service generally used for?
  • Essentially, Chatwee is used by website owners to facilitate real time communication between visitors, as well as to boost traffic and user engagement.

  • Does this service integrate with any other apps?
  • Chatwee integrates with many popular CMS and forum platforms, including WordPress, Simple Machines Forum, Joomla!, Drupal, MyBB, BuddyPress, Oxwall, phpBB, WIX and others.

FAQs:

    Does this service offer an API?
  • DiamanteDesk provides full control of the system via API

  • What is this service generally used for?
  • For customer support

  • Who are the main user groups of this service?
  • Small to large eCommerce merchants and IT Companies with specific business requirements for customer support

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes

  • Does this service integrate with any other apps?
  • Deep integrations with CRM systems (OroCRM, Salesforce, SugarCRM, etc), eCommerce solutions (Magento and Prestashop platforms, Shopify, eBay, Amazon marketplaces and stores, etc)
    Bug-tracking/project management tools (Jira, YouTrack, Redmine)

  • Does this service offer guides, tutorials and or customer support?
  • DiamanteDesk Documentation (on our website)
    Installation Guide (on our website)
    Upgrade Guide (on our website)
    Customer Support Online 24/7 (Live Rep)

Publisher:

Founded:
-
Based in:
Bangalore
Employees:
2-10
Likes:
Followers:

Publisher:

Founded:
-
Based in:
Poland
Employees:
-
Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Other:

Who uses Catalyst
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Chatwee
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
Arabic, Bengali, Czech, Danish, German, Greek, English, Persian, Finnish, French, Hebrew, Hindi, Croatian, Armenian, Italian, Japanese, Korean, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Serbian, Swedish, Telugu, Thai, Turkish, Vietnamese, Chinese, Bulgarian
Regional Restrictions:
No restrictions.

Other:

Who uses DiamanteDesk
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.
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