Compare Castor EDC vs Vaultastic vs ServiceDesk Plus

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87%
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Crozscore

68%
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interest falling

Crozscore

89%
what is this?
interest falling
Castor EDC screenshot view 1 more Vaultastic screenshot view 5 more ServiceDesk Plus screenshot

About Castor EDC

Castor EDC is a mobile-friendly, affordable electronic data capture system for clinical trials, built by researchers, for researchers. Some of the features include:

  • audit trails
  • user management
  • form-building
  • randomisation
  • remote capture (patient surveys)

The company was started in 2011 to make sure every medical researcher worldwide has access to an easy to use and affordable data capture system. Castor believes that the only way medical research can be accelerated is if all relevant medical data can be captured worldwide and make it reusable, not just the data within high profile trials or collected on big budgets. That is why this platform has been created so that researchers regardless of their budget or programming experience can use and afford a high-quality data management system for their research. Small studies are free!

About Vaultastic

60% of email data carries business-critical information & is a legally valid record of activities and transactions. There is a strong need to preserve email safely, securely and durably to cover data-related risks, ease data management and stay audit-ready.

Vaultastic is a cross-platform cloud email archiving solution, secured at multiple layers to help you Preserve, Manage, Discover & Recover email data easily & quickly with ediscovery, self-service, migration tools & more.

About ServiceDesk Plus

ManageEngine ServiceDesk Plus is a help desk software and asset management tool. ServiceDesk Plus integrates your help desk requests and assets to allow you manage your IT in an effective way. The software helps you implement ITIL best practices and troubleshoot IT service requests faster.

Benefits:

  • Access your help desk anytime, anywhere using ServiceDesk Plus iPhone app.
  • Create SLA and provide quality services in time, to your end users
  • Flexible knowledge base with an option to add unlimited KB articles and allows users to easily search the information
  • Web based portal to submit service requests & Incidents.
  • Restore normal service of operation quickly with the comprehensive incident management
  • Eliminate the root cause effectively and put an end for firefighting of repetitive incidents.
  • Discover every asset in your network with the efficient auto discovery options
  • Provide structured and prompt handling of all changes in your IT infrastructure.
  • With the new agent based scanning, you can access any system from the remote network, independent of their location.
  • Showcase the offered IT services to your end user and give a new face to your IT.
  • Scan your network and automatically discover all the software available in your organization
  • Stay informed about your tickets and keep your technicians and end users up to date on the status of the tickets by email and sms.
  • Manage your purchases right from the birth of the PO
  • Auto assign feature distributes tickets based on the existing load on your technicians
  • Manage Contracts with different vendors seamlessly
  • Automatic email to ticket conversion using email commands
  • ServiceDesk plus allows you to import users and their informations from Active directory and LDAP with a simple easy to use interface.
  • Archive your old, unused data and improve your helpdesk performance.
  • Support multiple sites and customize your configurations for every site according to their unique working procedure.
  • Generate detailed reports about your Help desk performance & metrics.
  • Automatically reset the password, by integrating the ticketing system with the Active Directory.
  • Know the satisfaction level of your end users with the ServiceDesk Plus survey option.

Features

  • 2-Factor Authentication
  • API
  • Batch Permissions & Access
  • Customer Management
  • Data Export
  • Data Import
  • External Integrations
  • Multi-User
  • Notifications

Features

  • 2-Factor Authentication
  • Anti-Virus
  • API
  • Batch Permissions & Access
  • Dashboard
  • Data Export
  • Data Import
  • External Integrations
  • File Sharing
  • File Transfer
  • Firewall
  • Multi-User
  • Notifications
  • Password & Access Management

Features

  • 2-Factor Authentication
  • Anti-Virus
  • API
  • Batch Permissions & Access
  • Contact Management
  • Customer Management
  • Data Export
  • Data Import
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Multi-User
  • Notifications
  • Password & Access Management
  • Project Management
  • Organization Management
  • Malware Protection
  • SAP Integration
  • Bug Tracking

Summary

    No key features associated with this application.

Summary

  • Wide Support for Email Platforms including Microsoft Office 365, Google GSuite, Zimbra, Cpanel and more.

  • Automated Real-Time Archiving to never miss an email

  • Application Integration with APIs to develop custom solutions

  • Pay per use to optimize costs

  • Life Cycle Support for full coverage

  • Multi-Level advanced Ediscovery - define a hierarchy of individual, department and organization level discovery rights.

  • Self Service Portal to improve end-user productivity

  • Tamper proof vaults

  • Multi-layered Security & Industry Compliance

  • Elastic Storage to grow and shrink with your usage

Summary

  • Best practice ITSM workflows

  • Powerful integrations with IT management apps

  • Smart automations

  • Extensive reporting capabilities

  • Codeless customizations

  • Deploy on cloud or on-premise

  • Single sign on

  • AD & LDAP synchronisation

  • 95,000 customers across worldwide

  • Over 10 years in the ITSM industry

Pricing

Tracer

$2.40
1 user(s) / month
Included in plan:
  • eDiscovery
  • 7 Year Retention
  • Upto 1 million mail per vault
  • Plus everything in Continuity
  • Ideal for users whose email use falls under regulation compliance

Continuity

$1.36
1 user(s) / month
Included in plan:
  • Archiving for live mail
  • No eDiscovery
  • Upto 1 million mail per vault
  • 1 Year Retention
  • No provision for uploading Historical Mail data
  • Ideal for users who need to backup email, search and recover instantly.

Durability

$3.13
1 user(s) / month
Included in plan:
  • Forever Retention
  • Ideal for users, whose email data is very critical and timeless
  • Everything in Tracer Plus

Hold

$0.46
per GB per month
Included in plan:
  • Storage based plan
  • No limit on number of emails
  • Provision to upload historical mail data
  • Ideal for users who need to retain email data of inactive users for life

Pricing

Standard Edition

$8.00
1 user(s) / month
Included in plan:
  • Free forever upto 5 technicians
  • Incident management
  • Self-service portal
  • Knowledge base
  • Multi-site support
  • SLA management
  • Help desk reports

Professional Edition

$16.00
1 user(s) / month
Included in plan:
  • Free upto 2 technicians and 250 nodes
  • Help desk management
  • Knowledge base
  • Self-service portal
  • Software Asset management
  • Asset inventory reports
  • Agent based asset scanning

Enterprise Edition

$49.00
1 user(s) / month
Included in plan:
  • Free upto 2 technicians and 250 nodes
  • Incident management
  • Asset management
  • Problem management
  • Service catalog
  • Change management

FAQs

    No FAQs associated with this application.

FAQs

    Does this service integrate with any other apps?
  • This service has integrations with Amazon Work Mail, Google GSuite, Microsoft Office 365, Microsoft Exchange, Lotus Notes, Zimbra, Mdeamon, Icewarp, Postfix, Sendmail, CPanel, Salesforce, Sendgrid and more.

  • Who are the main user groups of this service?
  • Vaultastic is a horizontal platform, applicable to multiple use cases across sectors.
    Wide Range of Use Cases
    »Email Preservation and Extraction
    »Compliance
    »Reversing Data Fragmentation
    »Data Governance & Management
    »Performance Optimisation
    »Legacy Data Management
    »Productivity with eDiscovery

    Solutions across verticals
    »Banking, Financial, & Insurance - Stay audit-ready and improve your compliance posture
    »Manufacturing - Ensure all your communication is searchable and secure
    »Pharmaceutical - Ensure the data in your emails is safe and compliant
    »Health Care - Ensure patient data privacy by securely storing your email
    »Knowledge Industry - Easily access your IP in emails for reuse.
    »Government - Ensure your communication platforms are compliant and secure

  • What is this service generally used for?
  • Primary Use cases
    »Email Preservation and Extraction
    »Compliance
    »Reversing Data Fragmentation
    »Data Governance & Management
    »Performance Optimisation
    »Legacy Data Management
    »Productivity with eDiscovery

    Some Scenarios of use
    To recover any specific mail, which you might have lost from your primary account or to restore the entire mailbox.
    To seek, locate, secure and search email data with the intent of using it as evidence in a civil/criminal litigation or during internal audits.
    For regulation compliance - all the email data is encrypted and read-only. There is no possibility of accidental or deliberate deletion of emails.
    To access archived mails via a self-service portal, which also acts as a disaster recovery site and provides alternate access to a user’s archived mail store.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, we offer a well-populated up-to-date help and resource center with videos, articles, blogs, how-tos, troubleshooting and more.

    Our site is also equipped with chatbots to help the visitor navigate and find content easily, quickly, and accurately.

    In addition, we offer a manned 24/7 support desk accessible via email for deeper queries.

  • Does this service offer an API?
  • Yes, Vaultastic offers API to enable you to build custom applications such as in analytics, mobility, advanced ediscovery.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, each user in the company can have their own archive account, with direct self-service access. In addition, department heads, top management can be given rights to search across the email of their teams using ediscovery.

  • What are some applications this service is commonly used in tandem with?
  • Vaultastic works seamlessly with Office 365, Google Apps for Work (Now G Suite), Exchange (on-prem & cloud) and other email solutions

  • What platforms does this service support?
  • This service is cloud-based and accessible from any browser on any platform.

FAQs

    What are some applications this service is commonly used in tandem with?
  • ServiceDesk Plus is commonly used in tandem with client device management tools, AD management tools like ManageEngine ADManager Plus, and other self-service password reset applications.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, all relevant resources like admin guide, user guide, online user manuals, and best practice documents are available on our site. Customers can also avail 24->5 telephonic, community, mail, and live web support.

  • What is this service generally used for?
  • ServiceDesk Plus is used to manage IT, support and deliver IT services to end users/employees of an organization.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, ServiceDesk Plus offers multi-user capabilities to the IT technicians.

  • Does this service integrate with any other apps?
  • Yes, it integrates with native IT management software from ManageEngine including ADManager Plus, ADSelfService Plus, OpManager, Desktop Central and Analytics Plus.

  • Does this service offer an API?
  • Yes, ServiceDesk Plus offers Rest-API access.

  • Who are the main user groups of this service?
  • ServiceDesk Plus is used by IT admins, and technicians who manage IT help desks in organizations.

  • What platforms does this service support?
  • ServiceDesk Plus supports web-access and native mobile apps (Windows, iOS, and Android).

Vendor Information

Founded:
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Based in:
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Employees:
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Likes:
Followers:

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Vendor Information

Founded:
-
Based in:
Pleasanton
Employees:
5001-10000
Likes:
Followers:

Other

Who uses Castor EDC
  • Personal
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English, Dutch
Regional Restrictions:
No restrictions.

Other

Who uses Vaultastic
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
Global

Other

Who uses ServiceDesk Plus
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Languages:
English
Regional Restrictions:
No restrictions.
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