Compare Castor EDC vs ServiceDesk Plus vs ALTO Exchange

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Crozscore:

68%
what is this?
31%
interest falling

Crozscore:

86%
what is this?
82%
48%
no significant changes

Crozscore:

49%
what is this?
19%
interest falling
Castor EDC screenshot view 1 more ServiceDesk Plus screenshot ALTO Exchange screenshot view 3 more

Software Description:

Castor EDC is a mobile-friendly, affordable electronic data capture system for clinical trials, built by researchers, for researchers. Some of the features include:

  • audit trails
  • user management
  • form-building
  • randomisation
  • remote capture (patient surveys)

The company was started in 2011 to make sure every medical researcher worldwide has access to an easy to use and affordable data capture system. Castor believes that the only way medical research can be accelerated is if all relevant medical data can be captured worldwide and make it reusable, not just the data within high profile trials or collected on big budgets. That is why this platform has been created so that researchers regardless of their budget or programming experience can use and afford a high-quality data management system for their research. Small studies are free!

Software Description:

ManageEngine ServiceDesk Plus is a help desk software and asset management tool. ServiceDesk Plus integrates your help desk requests and assets to allow you manage your IT in an effective way. The software helps you implement ITIL best practices and troubleshoot IT service requests faster.

Benefits:

  • Access your help desk anytime, anywhere using ServiceDesk Plus iPhone app.
  • Create SLA and provide quality services in time, to your end users
  • Flexible knowledge base with an option to add unlimited KB articles and allows users to easily search the information
  • Web based portal to submit service requests & Incidents.
  • Restore normal service of operation quickly with the comprehensive incident management
  • Eliminate the root cause effectively and put an end for firefighting of repetitive incidents.
  • Discover every asset in your network with the efficient auto discovery options
  • Provide structured and prompt handling of all changes in your IT infrastructure.
  • With the new agent based scanning, you can access any system from the remote network, independent of their location.
  • Showcase the offered IT services to your end user and give a new face to your IT.
  • Scan your network and automatically discover all the software available in your organization
  • Stay informed about your tickets and keep your technicians and end users up to date on the status of the tickets by email and sms.
  • Manage your purchases right from the birth of the PO
  • Auto assign feature distributes tickets based on the existing load on your technicians
  • Manage Contracts with different vendors seamlessly
  • Automatic email to ticket conversion using email commands
  • ServiceDesk plus allows you to import users and their informations from Active directory and LDAP with a simple easy to use interface.
  • Archive your old, unused data and improve your helpdesk performance.
  • Support multiple sites and customize your configurations for every site according to their unique working procedure.
  • Generate detailed reports about your Help desk performance & metrics.
  • Automatically reset the password, by integrating the ticketing system with the Active Directory.
  • Know the satisfaction level of your end users with the ServiceDesk Plus survey option.

Software Description:

Keep track of your project costs with electronic invoicing. Leverage dynamic discounting. Allow suppliers to manage invoice disputes, convert POs to invoices and the best part - it's free for suppliers.

Benefits:
Reduce invoice processing costs.
Take advantage of discounts and improve supplier relationships.
Improve accuracy and working capital management.

Track invoices on demand: Provide your suppliers with meaningful, clear and transparent information about their invoice status on demand. With ALTO Exchange, reduce time spent on calls, chats and email inquiries.
Convert POs to invoices: With just one click, your suppliers can receive and convert approved purchase orders to invoices.
Invoice compliance: Implement front end validation rules that fit your company's needs. Garbage in, garbage out. Receive only correct and valid information from your suppliers.

Features:

Features:

  • Expense Tracking
  • Budgeting
  • Forecasting
  • Contact Management
  • Google Apps Integration
  • Chat
  • File Sharing
  • File Transfer
  • Third-Party Plugins/Add-Ons
  • Data Visualization
  • Scheduling
  • Calendar Management
  • Dashboard
  • Inventory Tracking
  • External Integrations
  • Customer Management
  • Multi-User
  • Project Management
  • Notifications
  • Data Export
  • 2-Factor Authentication
  • Email Integration
  • Data Import
  • API

Features:

  • Billing/Invoicing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • External Integrations
  • Inventory Tracking
  • Multi-Currency
  • Multi-User
  • Notifications

Summary:

    No key features associated with this application.

Summary:

  • Best practice ITSM workflows

  • Powerful integrations with IT management apps

  • Smart automations

  • Extensive reporting capabilities

  • Codeless customizations

  • Deploy on cloud or on-premise

  • Single sign on

  • AD & LDAP synchronisation

  • 95,000 customers across worldwide

  • Over 10 years in the ITSM industry

Summary:

  • Electronic invoicing

  • B2B

  • Cost reduction

  • Invoice compliance

  • Invoice tracking

  • Integration

  • Invoice submission

Standard Edition

$8.00
1 user(s) / month
Included in plan:
  • Free forever upto 5 technicians
  • Incident management
  • Self-service portal
  • Knowledge base
  • Multi-site support
  • SLA management
  • Help desk reports

Professional Edition

$16.00
1 user(s) / month
Included in plan:
  • Free upto 2 technicians and 250 nodes
  • Help desk management
  • Knowledge base
  • Self-service portal
  • Software Asset management
  • Asset inventory reports
  • Agent based asset scanning

Enterprise Edition

$49.00
1 user(s) / month
Included in plan:
  • Free upto 2 technicians and 250 nodes
  • Incident management
  • Asset management
  • Problem management
  • Service catalog
  • Change management

Pricing:

  • Credit card required: No
  • ALWAYS FREE TO SUPPLIERS, + 2,500 register suppliers and counting!

    Allow your suppliers to submit your invoices with a front-end validation to ensure the invoices been received are in compliance with your company invoice payment process and procedures and avoid duplicated invoice entry. Reducing manual errors and processing costs for you and your suppliers.

FAQs:

    No FAQs associated with this application.

FAQs:

    What are some applications this service is commonly used in tandem with?
  • ServiceDesk Plus is commonly used in tandem with client device management tools, AD management tools like ManageEngine ADManager Plus, and other self-service password reset applications.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, all relevant resources like admin guide, user guide, online user manuals, and best practice documents are available on our site. Customers can also avail 24->5 telephonic, community, mail, and live web support.

  • What is this service generally used for?
  • ServiceDesk Plus is used to manage IT, support and deliver IT services to end users/employees of an organization.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, ServiceDesk Plus offers multi-user capabilities to the IT technicians.

  • Does this service integrate with any other apps?
  • Yes, it integrates with native IT management software from ManageEngine including ADManager Plus, ADSelfService Plus, OpManager, Desktop Central and Analytics Plus.

  • Does this service offer an API?
  • Yes, ServiceDesk Plus offers Rest-API access.

  • Who are the main user groups of this service?
  • ServiceDesk Plus is used by IT admins, and technicians who manage IT help desks in organizations.

  • What platforms does this service support?
  • ServiceDesk Plus supports web-access and native mobile apps (Windows, iOS, and Android).

FAQs:

    What is this service generally used for?
  • Creating seamless integration between suppliers and producers. Allowing suppliers to submit their invoices electronically while providing transparency in the invoice approval status and progress.

  • Who are the main user groups of this service?
  • Currently, our main customer is a mid-sized oil and gas business and the suppliers register to transact (submit their invoices through our portal) goes from enterprise business, mid-size, small company and even self-owned business. We allow our clients and supplier the level of integration they fell comfortable with allowing our platform to be suitable for all business sizes, industries, and users.

  • What platforms does this service support?
  • Our system is web based currently optimised for mayor latest release browsers.

  • What are some applications this service is commonly used in tandem with?
  • Financial systems and accounts payable workflow.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes

  • Does this service offer guides, tutorials and or customer support?
  • Yes, we provide live online training and have a customer support helpdesk that provides users with self-serve training through our knowledge base including steps and videos. Chat, email and phone support available.

  • Does this service integrate with any other apps?
  • Yes, ALTO Exchange is just one of our modules. It integrates with our ALTO Suite of products:
    • ALTO Upload: We are not limited by data formats or systems
    • ICG: allows organizations to simply choose their preferred level of integration from manual data entry, Excel upload, to XML batch integration
    • ALTO Accounts Payable: Invoice approval workflow. Streamline complex invoice handling processes from receipt to payment.
    • ALTO eProcure: Request bids, manage contracts, process PO's
    • ALTO Xpend: Improve controls with our T&E web-based expense management solution with mobile receipt capture, automated expense report creation, and flexible workflows.

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Publisher:

Founded:
-
Based in:
Pleasanton
Employees:
5001-10000
Likes:
Followers:
3.52k

Publisher:

Founded:
-
Based in:
Calgary
Employees:
11-50
Likes:
Followers:
642

Other:

Who uses Castor EDC
  • Personal
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English, Dutch
Regional Restrictions:
No restrictions.

Other:

Who uses ServiceDesk Plus
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses ALTO Exchange
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Languages:
English, Spanish
Regional Restrictions:
No restrictions.
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