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About CallTrackingMetrics

CallTrackingMetrics is a global conversation analytics provider giving marketers data to make confident strategy decisions. Over 100,000 users, including The Washington Post, Verizon Connect, and ServiceMaster, rely on CTM to make data-driven advertising decisions. CTM integrates with core tools marketers use every day like Google Ads and Analytics, Hubspot, Salesforce, Zoom, and Facebook.

CTM was one of the earliest call tracking providers and remains owned by its husband and wife founders, Todd and Laure Fisher. CallTrackingMetrics is named industry leaders, year after year, by top software publications like G2 and Capterra and regularly recognized for its growth and innovative culture.

About Runo Call Management

With this mobile-based business outbound calling CRM and sales CRM, your team can be more efficient on the move.
No need for laptops/Desktops. Just a power-packed mobile app!

From Business calls to emails to meetings; every interaction and every prospect is tracked till closure along with real-time management reporting.

What differentiates us from others is our easy to use user-interface, ease of work from home and track team’s performance virtually.

Features

• Choose between 'Click to Dial' or 'Auto dial' mode within the app. No manual dialling.
• Tracks outbound and inbound calls of team
• Manage business call recordings
• Missed call management
• Real-time input and output performance reporting
• Live status of calling/sales team
• Timely notification of follow-up/callback cases
• Integrate with lead sources
• Bulk data allocation to team
• Integrated with WhatsApp and email
• Auto syncs follow-ups with Google calendar for sending calendar invitations
• Option to run multiple campaigns and processes with the same app
• Caller Identification along with the past interaction of the lead during the call
• Available in Android, IOS and web versions

Why Runo

• GSM sim as a calling medium, hence highly cost-effective
• Unlimited calls (including recordings) and interactions
• Easy to Use Interface
• Highly encrypted data for data security
• Comes with inbuilt CRM

Features

  • API
  • CRM Integration
  • Data Export
  • Data Import
  • Data Visualization
  • External Integrations
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-App
  • Multi-Site
  • Project Management
  • Social-Media Integration
  • Task Scheduling/Tracking
  • Third-Party Plugins/Add-Ons
  • Database
  • Call Recording
  • Call Tracking
  • Call Disposition
  • Time Management
  • Resource Management
  • Software Integration
  • Automatic Call Distribution
  • Call Logging
  • Call Monitoring
  • Call Scripting
  • Campaign Management

Features

  • API
  • CRM Integration
  • Data Export
  • Data Import
  • Data Visualization
  • External Integrations
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-App
  • Multi-Site
  • Project Management
  • Social-Media Integration
  • Task Scheduling/Tracking
  • Third-Party Plugins/Add-Ons
  • Database
  • Call Recording
  • Call Tracking
  • Call Disposition
  • Time Management
  • Resource Management
  • Software Integration
  • Automatic Call Distribution
  • Call Logging
  • Call Monitoring
  • Call Scripting
  • Campaign Management

Summary

    No key features associated with this application.

Summary

  • Choose between 'Click to Dial' or 'Auto dial' mode within the app. No more manual dialing

  • Manage business call recordings

  • Tracks outbound and inbound calls of team

  • Missed call management

  • Real time input and output performance reporting

  • Live status of calling/sales team

  • Timely notification of follow-up/callback cases

  • Integrate with lead sources

  • Integrated with WhatsApp and email

  • Option to run multiple campaigns and processes with same app

Pricing

Performance Plan

$39.00
unlimited user(s) / month
Included in plan:
  • Basic call tracking solution for small businesses

Connect Plan

$329.00
unlimited user(s) / month
Included in plan:
  • Advanced routing and call queues, with customizable user roles and teams
  • Softphone
  • Live agent dashboard
  • Text messaging
  • Live chat
  • Dedicated onboarding support and customer success manager

Growth Plan

$119.00
unlimited user(s) / month
Included in plan:
  • Built for marketing agencies
  • Flexible client billing and agency account structures
  • Integrates with top marketing automation and analytics tools
  • Call tracking, auto tagging, and lead scoring
  • Free phone, chat, and email support

Enterprise Plan


unlimited user(s) / month
Included in plan:
  • A custom approach for enterprise level businesses
  • Account strategy and implementation with our Professional Services teams
  • Dedicated technical support services, with 24/7 coverage and Service-Level Agreements
  • Partner with our lead engineers to customize the platform as you grow
  • Personalized training packages to increase product adoption across your organization
  • Phased migration and guided phone number porting

FAQs

    Who are the main user groups of this service?
  • Mid-market brands and agencies with proactive marketing & sales teams looking to enhance their strategy and operations with advanced data across industries like healthcare, law, and home services.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, CallTrackingMetrics offers multi-user capabilities and has custom settings and accessibility levels for individual users, teams and groups, and admins/account owners.

  • Does this service offer guides, tutorials and or customer support?
  • We offer a wide variety of implementation, training, and technical support for customers. All plans come with free live phone, chat, and email support during standard business hours. We also offer complimentary live and on-demand product training where users can even gain certifications for skills earned. Each plan comes with personalized onboarding to get you up and running quickly. For those who want a more hands-off approach, we offer paid professional services and premium support options to help with implementation, custom configuration, integration setup, and more. In addition, we have a comprehensive knowledge base and community forum to help with self-guided learning.

  • What is this service generally used for?
  • CallTrackingMetrics is a conversation analytics platform that combines powerful call tracking with full contact center management capabilities. Marketing teams use CTM to power their campaign efforts and get keyword-level conversion data on all inbound channels: calls, texts, chats, and forms. Contact center teams leverage this rich attribution data to power their conversations and enhance the customer experience. Align teams and manage your remote workforce in a single tool.

  • What are some applications this service is commonly used in tandem with?
  • Google Analytics, Google Ads, Facebook, Salesforce, HubSpot, Microsoft Dynamics

  • Does this service offer an API?
  • Yes, CallTrackingMetrics offers an open API with full developer support for those who want to build a custom solution.

  • What platforms does this service support?
  • Native integrations with: Google Ads, Google Analytics, Google Data Studio, Bing Ads, Facebook and Messenger, Salesforce, Microsoft Dynamics, HubSpot, Marketo, Zendesk, Zapier, Wordpress, Shopify, Slack, and more.

FAQs

    Does this service offer an API?
  • Yes

  • What are some applications this service is commonly used in tandem with?
  • Whatsapp, Email

  • Does this service integrate with any other apps?
  • Yes

  • What platforms does this service support?
  • Android, IOS, Web Browsers.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes. With Advanced team selection, every analytics/reports/leads can be viewed with respect to a single team member/ single team/ all teams in the organization.

  • Does this service offer guides, tutorials and or customer support?
  • Yes

  • Who are the main user groups of this service?
  • Runo is an easy to use call management crm solution for call centers and for any business that makes outbound calls like Real Estate, Finance, Banking, Education, Universities and Schools, Customer Service, Lead Generation, Telecom, Hospitality and Healthcare, and any industry that communicates.

  • What is this service generally used for?
    • For Business Call Tracking (Both Outbound and Inbound)
    • For Business Call Recording
    • To increase sales team efficiency by automating lead allocation process

Vendor Information

Founded:
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Based in:
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Employees:
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Likes:
Followers:

Vendor Information

Founded:
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Based in:
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Employees:
-
Likes:
Followers:

Other

Who uses CallTrackingMetrics
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English, Spanish
Regional Restrictions:
No restrictions.

Other

Who uses Runo Call Management
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.
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