CallTrackingMetrics is a global conversation analytics provider giving marketers data to make confident strategy decisions. Over 100,000 users, including The Washington Post, Verizon Connect, and ServiceMaster, rely on CTM to make data-driven advertising decisions. CTM integrates with core tools marketers use every day like Google Ads and Analytics, Hubspot, Salesforce, Zoom, and Facebook.
CTM was one of the earliest call tracking providers and remains owned by its husband and wife founders, Todd and Laure Fisher. CallTrackingMetrics is named industry leaders, year after year, by top software publications like G2 and Capterra and regularly recognized for its growth and innovative culture.
About Tenfold
Improve customer experience, increase agent productivity and capture 100% of conversations into industry leading CRMs. Tenfold seamlessly integrates phone and CRM to deliver a complete, real-time view of all customer data for sales, service and support workloads.
Empower better customer experience by presenting all relevant data in one UI
Gain deeper customer insight by capturing more in-call interaction data
Drive agent productivity by significantly reducing customer engagement workflows
By connecting your phone system to your CRM, Tenfold enables you to recognize and respond to your customers at the moment of interaction. With features like screen pop, unified customer profile, click-to-dial, automatic call logging, and local presence, Tenfold powers better customer conversations. Integrating with 100+ phone systems, including Cisco, Avaya and Genesys, customers get faster time to value because no rip and replace of legacy IT is required.
About Novocall
Novocall is a sales and marketing enablement software that connects thousands of users to the businesses they visit, in over 42 countries.
Our core product promise in 3 steps:
1. Capture user clicks.
2. Choose connection.
3. Call now, or schedule later.
Features
API
CRM Integration
Data Export
Data Import
Data Visualization
External Integrations
Google Apps Integration
Lead Management
Lead Scoring
Marketing Automation
Multi-App
Multi-Site
Project Management
Social-Media Integration
Task Scheduling/Tracking
Third-Party Plugins/Add-Ons
Database
Call Recording
Call Tracking
Call Disposition
Time Management
Resource Management
Software Integration
Automatic Call Distribution
Call Logging
Call Monitoring
Call Scripting
Campaign Management
Features
API
External Integrations
Multi-User
Notifications
Scheduling
Call Recording
Custom Data Forms
Call Tracking
Call Disposition
Click-to-Dial
Features
A/B Testing
API
Audience Targeting
Calendar Management
Contact Management
Contact Sharing
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Forecasting
Google Apps Integration
Inventory Tracking
Lead Management
Lead Scoring
Marketing Automation
Multi-User
Notifications
Referral Tracking
Scheduling
Social-Media Integration
Third-Party Plugins/Add-Ons
Travel Management
Call Recording
Call Tracking
Call Disposition
Softphone
Sales Motivator
Click-to-Dial
Summary
No key features associated with this application.
Summary
Integration with leading phone systems such as Avaya, Nice InContact, Cisco, Genesys, RingCentral, and more
Integration with leading CRMs such as Salesforce, Dynamics, ServiceNow, Zendesk, Tier1, Oracle NetSuite, SugarCRM, and Bullhorn
Click-to-dial
Automatic call logging
Call dispositions
Natural language processor
Customizable view
Agent workflow automation
Integration with AI tooling such as Salesforce Einstein and Microsoft Conversational Intelligence
Summary
Covnert web traffic into qualified sales calls
Automated call scheduling
Caller insights with customer journey via email and slack
Call tracking and call recording
Advanced scheduling features, including round robin, call intervals, buffer time, timezone detection and Google Calendar integration
Integration to Google Analytics, Adwords, Facebook Pixel, WhatsApp, Google Calendar, Slack, Webhooks and Zapier
Pricing
Performance Plan
$39.00
unlimited user(s) / month
Included in plan:
Basic call tracking solution for small businesses
Connect Plan
$329.00
unlimited user(s) / month
Included in plan:
Advanced routing and call queues, with customizable user roles and teams
Softphone
Live agent dashboard
Text messaging
Live chat
Dedicated onboarding support and customer success manager
Growth Plan
$119.00
unlimited user(s) / month
Included in plan:
Built for marketing agencies
Flexible client billing and agency account structures
Integrates with top marketing automation and analytics tools
Call tracking, auto tagging, and lead scoring
Free phone, chat, and email support
Enterprise Plan
unlimited user(s) / month
Included in plan:
A custom approach for enterprise level businesses
Account strategy and implementation with our Professional Services teams
Dedicated technical support services, with 24/7 coverage and Service-Level Agreements
Partner with our lead engineers to customize the platform as you grow
Personalized training packages to increase product adoption across your organization
Phased migration and guided phone number porting
FAQs
Who are the main user groups of this service?
Mid-market brands and agencies with proactive marketing & sales teams looking to enhance their strategy and operations with advanced data across industries like healthcare, law, and home services.
Does this service offer multi-user capability (e.g. teams)?
Yes, CallTrackingMetrics offers multi-user capabilities and has custom settings and accessibility levels for individual users, teams and groups, and admins/account owners.
Does this service offer guides, tutorials and or customer support?
We offer a wide variety of implementation, training, and technical support for customers. All plans come with free live phone, chat, and email support during standard business hours. We also offer complimentary live and on-demand product training where users can even gain certifications for skills earned. Each plan comes with personalized onboarding to get you up and running quickly. For those who want a more hands-off approach, we offer paid professional services and premium support options to help with implementation, custom configuration, integration setup, and more. In addition, we have a comprehensive knowledge base and community forum to help with self-guided learning.
What is this service generally used for?
CallTrackingMetrics is a conversation analytics platform that combines powerful call tracking with full contact center management capabilities. Marketing teams use CTM to power their campaign efforts and get keyword-level conversion data on all inbound channels: calls, texts, chats, and forms. Contact center teams leverage this rich attribution data to power their conversations and enhance the customer experience. Align teams and manage your remote workforce in a single tool.
What are some applications this service is commonly used in tandem with?
Google Analytics, Google Ads, Facebook, Salesforce, HubSpot, Microsoft Dynamics
Does this service offer an API?
Yes, CallTrackingMetrics offers an open API with full developer support for those who want to build a custom solution.
What platforms does this service support?
Native integrations with: Google Ads, Google Analytics, Google Data Studio, Bing Ads, Facebook and Messenger, Salesforce, Microsoft Dynamics, HubSpot, Marketo, Zendesk, Zapier, Wordpress, Shopify, Slack, and more.
FAQs
No FAQs associated with this application.
FAQs
Does this service offer an API?
No.
What are some applications this service is commonly used in tandem with?
CRMs such as Pipedrive and Hubspot.
What is this service generally used for?
Generate more leads and more sales calls
Sending call leads and data to mobile sales agents
Provide call tracking to manage marketing campaigns and reduce ad spend
Does this service offer guides, tutorials and or customer support?
Yes. We have an extensive help centre, and live chat support.
What platforms does this service support?
Chrome, Firefox, Safari, Opera, and Edge.
Does this service integrate with any other apps?
Google Analytics
Google Adwords
Google Calendar
Facebook Pixel
WhatsApp
Slack
Webhooks
Zapier
Who are the main user groups of this service?
Sales team, with a focus on inside sales
We have a fit with service-based businesses, in industries such as finance, legal, education, healthcare, travel, hospitality and automotive
Does this service offer multi-user capability (e.g. teams)?
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