CallTrackingMetrics is a global conversation analytics provider giving marketers data to make confident strategy decisions. Over 100,000 users, including The Washington Post, Verizon Connect, and ServiceMaster, rely on CTM to make data-driven advertising decisions. CTM integrates with core tools marketers use every day like Google Ads and Analytics, Hubspot, Salesforce, Zoom, and Facebook.
CTM was one of the earliest call tracking providers and remains owned by its husband and wife founders, Todd and Laure Fisher. CallTrackingMetrics is named industry leaders, year after year, by top software publications like G2 and Capterra and regularly recognized for its growth and innovative culture.
About Runo Call Management
With this mobile-based business outbound calling CRM and sales CRM, your team can be more efficient on the move.
No need for laptops/Desktops. Just a power-packed mobile app!
From Business calls to emails to meetings; every interaction and every prospect is tracked till closure along with real-time management reporting.
What differentiates us from others is our easy to use user-interface, ease of work from home and track team’s performance virtually.
Features
• Choose between 'Click to Dial' or 'Auto dial' mode within the app. No manual dialling.
• Tracks outbound and inbound calls of team
• Manage business call recordings
• Missed call management
• Real-time input and output performance reporting
• Live status of calling/sales team
• Timely notification of follow-up/callback cases
• Integrate with lead sources
• Bulk data allocation to team
• Integrated with WhatsApp and email
• Auto syncs follow-ups with Google calendar for sending calendar invitations
• Option to run multiple campaigns and processes with the same app
• Caller Identification along with the past interaction of the lead during the call
• Available in Android, IOS and web versions
Why Runo
• GSM sim as a calling medium, hence highly cost-effective
• Unlimited calls (including recordings) and interactions
• Easy to Use Interface
• Highly encrypted data for data security
• Comes with inbuilt CRM
About CallPage
CallPage is an industry leader in providing automatic callback software and lead generation solutions. With customizable widgets, CallPage enables businesses to generate up to 75% more inbound calls from their website visitors! Visitors can request instant calls and CallPage will connect them to your consultant in just 28 seconds. CallPage is also ideal for customer service and call centers. With call scheduling and voice messaging features, you can improve your customers' experience.
Features
API
CRM Integration
Data Export
Data Import
Data Visualization
External Integrations
Google Apps Integration
Lead Management
Lead Scoring
Marketing Automation
Multi-App
Multi-Site
Project Management
Social-Media Integration
Task Scheduling/Tracking
Third-Party Plugins/Add-Ons
Database
Call Recording
Call Tracking
Call Disposition
Time Management
Resource Management
Software Integration
Automatic Call Distribution
Call Logging
Call Monitoring
Call Scripting
Campaign Management
Features
API
CRM Integration
Data Export
Data Import
Data Visualization
External Integrations
Google Apps Integration
Lead Management
Lead Scoring
Marketing Automation
Multi-App
Multi-Site
Project Management
Social-Media Integration
Task Scheduling/Tracking
Third-Party Plugins/Add-Ons
Database
Call Recording
Call Tracking
Call Disposition
Time Management
Resource Management
Software Integration
Automatic Call Distribution
Call Logging
Call Monitoring
Call Scripting
Campaign Management
Features
A/B Testing
API
Audience Targeting
Calendar Management
Contact Management
Contact Sharing
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Forecasting
Google Apps Integration
Inventory Tracking
Lead Management
Lead Scoring
Marketing Automation
Multi-User
Notifications
Referral Tracking
Scheduling
Social-Media Integration
Third-Party Plugins/Add-Ons
Travel Management
Call Recording
Call Tracking
Call Disposition
Softphone
Sales Motivator
Click-to-Dial
Summary
No key features associated with this application.
Summary
Choose between 'Click to Dial' or 'Auto dial' mode within the app. No more manual dialing
Manage business call recordings
Tracks outbound and inbound calls of team
Missed call management
Real time input and output performance reporting
Live status of calling/sales team
Timely notification of follow-up/callback cases
Integrate with lead sources
Integrated with WhatsApp and email
Option to run multiple campaigns and processes with same app
Summary
Turn website visitors into sales calls, instantly
Personalize pop-up - set your own graphics, upload your logo and text.
Edit and personalize the SMS that is sent to your prospects.
Call your leads directly from your CallPage dashboard.
Record and set custom voice messages for your prospects.
Keep up to date with detailed data analysis.
Pricing
Performance Plan
$39.00
unlimited user(s) / month
Included in plan:
Basic call tracking solution for small businesses
Connect Plan
$329.00
unlimited user(s) / month
Included in plan:
Advanced routing and call queues, with customizable user roles and teams
Softphone
Live agent dashboard
Text messaging
Live chat
Dedicated onboarding support and customer success manager
Growth Plan
$119.00
unlimited user(s) / month
Included in plan:
Built for marketing agencies
Flexible client billing and agency account structures
Integrates with top marketing automation and analytics tools
Call tracking, auto tagging, and lead scoring
Free phone, chat, and email support
Enterprise Plan
unlimited user(s) / month
Included in plan:
A custom approach for enterprise level businesses
Account strategy and implementation with our Professional Services teams
Dedicated technical support services, with 24/7 coverage and Service-Level Agreements
Partner with our lead engineers to customize the platform as you grow
Personalized training packages to increase product adoption across your organization
Phased migration and guided phone number porting
FAQs
Who are the main user groups of this service?
Mid-market brands and agencies with proactive marketing & sales teams looking to enhance their strategy and operations with advanced data across industries like healthcare, law, and home services.
Does this service offer multi-user capability (e.g. teams)?
Yes, CallTrackingMetrics offers multi-user capabilities and has custom settings and accessibility levels for individual users, teams and groups, and admins/account owners.
Does this service offer guides, tutorials and or customer support?
We offer a wide variety of implementation, training, and technical support for customers. All plans come with free live phone, chat, and email support during standard business hours. We also offer complimentary live and on-demand product training where users can even gain certifications for skills earned. Each plan comes with personalized onboarding to get you up and running quickly. For those who want a more hands-off approach, we offer paid professional services and premium support options to help with implementation, custom configuration, integration setup, and more. In addition, we have a comprehensive knowledge base and community forum to help with self-guided learning.
What is this service generally used for?
CallTrackingMetrics is a conversation analytics platform that combines powerful call tracking with full contact center management capabilities. Marketing teams use CTM to power their campaign efforts and get keyword-level conversion data on all inbound channels: calls, texts, chats, and forms. Contact center teams leverage this rich attribution data to power their conversations and enhance the customer experience. Align teams and manage your remote workforce in a single tool.
What are some applications this service is commonly used in tandem with?
Google Analytics, Google Ads, Facebook, Salesforce, HubSpot, Microsoft Dynamics
Does this service offer an API?
Yes, CallTrackingMetrics offers an open API with full developer support for those who want to build a custom solution.
What platforms does this service support?
Native integrations with: Google Ads, Google Analytics, Google Data Studio, Bing Ads, Facebook and Messenger, Salesforce, Microsoft Dynamics, HubSpot, Marketo, Zendesk, Zapier, Wordpress, Shopify, Slack, and more.
FAQs
Does this service offer an API?
Yes
What are some applications this service is commonly used in tandem with?
Whatsapp, Email
Does this service integrate with any other apps?
Yes
What platforms does this service support?
Android, IOS, Web Browsers.
Does this service offer multi-user capability (e.g. teams)?
Yes. With Advanced team selection, every analytics/reports/leads can be viewed with respect to a single team member/ single team/ all teams in the organization.
Does this service offer guides, tutorials and or customer support?
Yes
Who are the main user groups of this service?
Runo is an easy to use call management crm solution for call centers and for any business that makes outbound calls like Real Estate, Finance, Banking, Education, Universities and Schools, Customer Service, Lead Generation, Telecom, Hospitality and Healthcare, and any industry that communicates.
What is this service generally used for?
For Business Call Tracking (Both Outbound and Inbound)
For Business Call Recording
To increase sales team efficiency by automating lead allocation process
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