CallTrackingMetrics is a global conversation analytics provider giving marketers data to make confident strategy decisions. Over 100,000 users, including The Washington Post, Verizon Connect, and ServiceMaster, rely on CTM to make data-driven advertising decisions. CTM integrates with core tools marketers use every day like Google Ads and Analytics, Hubspot, Salesforce, Zoom, and Facebook.
CTM was one of the earliest call tracking providers and remains owned by its husband and wife founders, Todd and Laure Fisher. CallTrackingMetrics is named industry leaders, year after year, by top software publications like G2 and Capterra and regularly recognized for its growth and innovative culture.
About Ozonetel
At Ozonetel, we offer secure, cloud-based communication solutions that provide a better customer experience at a lower total cost for contact centers.
Ozonetel was founded in 2007 by an experienced team of technologists and entrepreneurs. Our full-stack customer experience software was built from the ground up to solve the practical problems that keep call centers worldwide from making the most of their communications platform.
We are known for developing and launching the first cloud-based customer experience platform in the Indian marketplace. Since then, unparalleled customer support and continuous AI innovation continue to set us apart as we’ve grown to create a global impact.
Today, we give SMBs and large-scale companies in the U.S. access to affordable, flexible, self-service contact center platform with the industry’s fastest deployment times and easiest CRM, helpdesk, and auto-dialer integrations.
We see a future where contact centers of all sizes have the technology and support they need to focus on delivering a great customer and agent experience.
We are committed to providing a fully integrated, modern call center customer experience platform that eliminates the delays, hassles, and high costs associated with traditional contact center software.
About CallPage
CallPage is an industry leader in providing automatic callback software and lead generation solutions. With customizable widgets, CallPage enables businesses to generate up to 75% more inbound calls from their website visitors! Visitors can request instant calls and CallPage will connect them to your consultant in just 28 seconds. CallPage is also ideal for customer service and call centers. With call scheduling and voice messaging features, you can improve your customers' experience.
Features
API
CRM Integration
Data Export
Data Import
Data Visualization
External Integrations
Google Apps Integration
Lead Management
Lead Scoring
Marketing Automation
Multi-App
Multi-Site
Project Management
Social-Media Integration
Task Scheduling/Tracking
Third-Party Plugins/Add-Ons
Database
Call Recording
Call Tracking
Call Disposition
Time Management
Resource Management
Software Integration
Automatic Call Distribution
Call Logging
Call Monitoring
Call Scripting
Campaign Management
Features
Analytics
API
Batch Permissions & Access
Calendar Management
Chat
Contact Management
Contact Sharing
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Lead Management
Lead Scoring
Marketing Automation
Multi-User
Notifications
Scheduling
Supplier Management
Call Recording
Custom Data Forms
Call Tracking
Call Disposition
Softphone
Click-to-Dial
Comparative Reporting
Automatic Call Distribution
Auto Dialer
Call Logging
Call Monitoring
Call Scripting
Escalation Management
Interactive Voice Response
Features
A/B Testing
API
Audience Targeting
Calendar Management
Contact Management
Contact Sharing
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Forecasting
Google Apps Integration
Inventory Tracking
Lead Management
Lead Scoring
Marketing Automation
Multi-User
Notifications
Referral Tracking
Scheduling
Social-Media Integration
Third-Party Plugins/Add-Ons
Travel Management
Call Recording
Call Tracking
Call Disposition
Softphone
Sales Motivator
Click-to-Dial
Summary
No key features associated with this application.
Summary
Inbound Calling
Outbound Calling
Blended Call Center
Cloud-Based Call Center Software
Advanced Sentiment Analysis
Auto Dialer
Integrates with Zoho, Zendesk, Salesforce, Freshdesk, and Hubspot
IVR Software
Summary
Turn website visitors into sales calls, instantly
Personalize pop-up - set your own graphics, upload your logo and text.
Edit and personalize the SMS that is sent to your prospects.
Call your leads directly from your CallPage dashboard.
Record and set custom voice messages for your prospects.
Keep up to date with detailed data analysis.
Pricing
Performance Plan
$39.00
unlimited user(s) / month
Included in plan:
Basic call tracking solution for small businesses
Connect Plan
$329.00
unlimited user(s) / month
Included in plan:
Advanced routing and call queues, with customizable user roles and teams
Softphone
Live agent dashboard
Text messaging
Live chat
Dedicated onboarding support and customer success manager
Growth Plan
$119.00
unlimited user(s) / month
Included in plan:
Built for marketing agencies
Flexible client billing and agency account structures
Integrates with top marketing automation and analytics tools
Call tracking, auto tagging, and lead scoring
Free phone, chat, and email support
Enterprise Plan
unlimited user(s) / month
Included in plan:
A custom approach for enterprise level businesses
Account strategy and implementation with our Professional Services teams
Dedicated technical support services, with 24/7 coverage and Service-Level Agreements
Partner with our lead engineers to customize the platform as you grow
Personalized training packages to increase product adoption across your organization
Phased migration and guided phone number porting
Pricing
STARTER
$25.00
1 user(s) / month
Included in plan:
Standard CRM Integrations
DIY Auto Attendant
Off-hours Routing
Automated Call Distribution
Audio Recordings
Buy Local & Toll Free Numbers
Call controls:Transfer, Hold, Mute
24 X 7 email & phone support
1 Local DID included
Option to buy more Local / Toll Free Numbers
STANDARD
$45.00
1 user(s) / month
Included in plan:
All Starter features plus:
Dedicated Account Manager
Advanced Call Routing
Drag & Drop IVR
Real Time Call Monitoring with Barge-In
70+ Historical Reports
Supervisor logins for team monitoring
SMS texting
Web Chat
Manual dialer
API’s for custom CRM integrations
WFM integrations
PREMIUM
$55.00
1 user(s) / month
Included in plan:
All Standard features plus:
IVR Blaster
Power & Predictive dialers
Automated Callbacks
Open APIs for Custom Workflows
Answering Machine Detection
CUSTOM
1 user(s) / month
Included in plan:
All Premium features plus:
Omnichannel Routing
WhatsApp
Twitter
Facebook Integrations
Web Chat
AI-Based Bots
Speech Analytics
APIs & Webhooks
Customize existing CRM connectors
FAQs
Who are the main user groups of this service?
Mid-market brands and agencies with proactive marketing & sales teams looking to enhance their strategy and operations with advanced data across industries like healthcare, law, and home services.
Does this service offer multi-user capability (e.g. teams)?
Yes, CallTrackingMetrics offers multi-user capabilities and has custom settings and accessibility levels for individual users, teams and groups, and admins/account owners.
Does this service offer guides, tutorials and or customer support?
We offer a wide variety of implementation, training, and technical support for customers. All plans come with free live phone, chat, and email support during standard business hours. We also offer complimentary live and on-demand product training where users can even gain certifications for skills earned. Each plan comes with personalized onboarding to get you up and running quickly. For those who want a more hands-off approach, we offer paid professional services and premium support options to help with implementation, custom configuration, integration setup, and more. In addition, we have a comprehensive knowledge base and community forum to help with self-guided learning.
What is this service generally used for?
CallTrackingMetrics is a conversation analytics platform that combines powerful call tracking with full contact center management capabilities. Marketing teams use CTM to power their campaign efforts and get keyword-level conversion data on all inbound channels: calls, texts, chats, and forms. Contact center teams leverage this rich attribution data to power their conversations and enhance the customer experience. Align teams and manage your remote workforce in a single tool.
What are some applications this service is commonly used in tandem with?
Google Analytics, Google Ads, Facebook, Salesforce, HubSpot, Microsoft Dynamics
Does this service offer an API?
Yes, CallTrackingMetrics offers an open API with full developer support for those who want to build a custom solution.
What platforms does this service support?
Native integrations with: Google Ads, Google Analytics, Google Data Studio, Bing Ads, Facebook and Messenger, Salesforce, Microsoft Dynamics, HubSpot, Marketo, Zendesk, Zapier, Wordpress, Shopify, Slack, and more.
FAQs
Who are the main user groups of this service?
Call center agents of small businesses, medium businesses, or enterprises.
Does this service offer multi-user capability (e.g. teams)?
Ozonetel offers multi-user capabilities for optimal team management.
What are some applications this service is commonly used in tandem with?
Ozonetel integrates with various CRMs and chat functions such as Salesforce, Hubspot, Zendesk, Zoho, and Freshdesk.
Does this service integrate with any other apps?
Ozonetel connects with WhatsApp, Facebook, Twitter, and more.
Does this service offer guides, tutorials and or customer support?
Ozonetel has extensive guides, documentation, eBooks, and an active blog to walk you through the latest updates and best pracitces.
What platforms does this service support?
Ozonetel integrates with various CRMs and chat functions such as Salesforce, Hubspot, Zendesk, Zoho, and Freshdesk.
Does this service offer an API?
Ozonetel offers API access and custom solutions.
What is this service generally used for?
Call center and contact center management. Customer support and experience. Inbound & outbound sales.
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