Compare CallCenterHosting vs Zendesk vs Knowlarity

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About CallCenterHosting

Predictive dialer is a smart outbound dialer that utilizes powerful intelligence to determine when is the right time to contact and engage with customers. CallCenterHosting’s Predictive Dialer is hosted over a cloud that gives an edge to the outbound calling system. CallCenterHosting’s predictive dialer is compatible with most CRM and helps the agents in giving personalized and smooth operations to the customers.

Few benefits of CallCenterHosting’s cloud-hosted predictive dialer are:

  1. User-Friendly Interface
  2. Agent Availability Utilization
  3. Customizable options
  4. Track productivity with Extensive Reports and more.

Along with these features, CallCenterHosting’s hosted predictive dialer comes with all-around customer support and round the clock business continuity.

About Zendesk

Zendesk provides a customer service platform designed to bring organizations and their customers closer together.

With more than 50,000 customer accounts, Zendesk is used by organizations in 140 countries to provide support in more than 40 languages.

Zendesk is a beautifully simple customer service platform. It enables companies to provide great customer service, scale with self-service options, and differentiate with proactive engagement. The result is customer relationships that are more meaningful, personal, and productive – all at a lower cost.

About Knowlarity

Knowlarity is a pioneer in automated voice technologies with an inexpensive hosted custom voice solution that organizations use to make personalized calls to lots of their customers in a day.
They offer four products: Superreceptionist, Smartivr, Superconference, and knowlus.
Knowlarity aims to bring cutting edge telephony and voice technologies to as many as possible entrepreneurs with access to telephones.

Features

  • Analytics
  • API
  • Batch Permissions & Access
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Supplier Management
  • Call Recording
  • Custom Data Forms
  • Call Tracking
  • Call Disposition
  • Softphone
  • Click-to-Dial
  • Comparative Reporting
  • Automatic Call Distribution
  • Auto Dialer
  • Call Logging
  • Call Monitoring
  • Call Scripting
  • Escalation Management
  • Interactive Voice Response

Features

  • Analytics
  • API
  • Batch Permissions & Access
  • Chat
  • Contact Management
  • Contact Sharing
  • CRM Integration
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Lead Management
  • Lead Scoring
  • Multi-User
  • Notifications
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Real-time Alerts
  • Workflow Management
  • Self-service Portal
  • Ticket Management
  • Instant Chat Integration
  • Social Media Integration
  • Call Integration
  • Knowledge Base
  • Support Forum

Features

  • Analytics
  • API
  • Batch Permissions & Access
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Supplier Management
  • Call Recording
  • Custom Data Forms
  • Call Tracking
  • Call Disposition
  • Softphone
  • Click-to-Dial
  • Comparative Reporting
  • Automatic Call Distribution
  • Auto Dialer
  • Call Logging
  • Call Monitoring
  • Call Scripting
  • Escalation Management
  • Interactive Voice Response

Summary

    No key features associated with this application.

Summary

  • Multi-channel support: email, web, phone, chat, social media

  • Flexible ticket management with automated workflow

  • Customer facing web interface that you can easily brand

  • Brings all your customer conversations into one place

  • Time-saving tools like ticket views, triggers, and automations

  • Robust reporting and advanced analytics

Summary

  • Call Recording: This allows monitoring the quality of user's customer support or analyzing calls from customers and prospects.

  • Multi-Agent Access: Divides responsibility and allows executives to access their call logs even when you’re not available.

  • Notifications: Users can choose to get email alerts for calls that couldn’t be answered or even for new voicemails.

  • Outbound Calling: Every call made through toll-free number is recorded and synced with user's CRM.

  • SuperConference: It allows users to share their phone number and conference PIN with up to 9 other participants and create a secure conference call room.

  • Click-to-Call: Integrates the Click-to-Call button in user's email and ad campaigns to measure ROI.

Pricing

Business

$7.49
per user per month; For minimum purchase of 20 users
Included in plan:
  • Automatic Call Distribution (ACD)
  • Agent performance Reporting
  • Call Analytics
  • Real Time Reporting
  • Call Monitoring
  • Call Whispering
  • Call Barging
  • 24/7 Support

Pricing

  • Credit card required: No
  • Advance: $26/month for 6 users
    Premium: $52.90/month for 12 users
    Premium Plus: $75/month for 20 users
    Enterprise: Custom 1. Pricing on request

FAQs

    Does this service offer guides, tutorials and or customer support?
  • Yes, we provide demo videos and customer support over chat, call or email.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, predictive dialer offers multi-user capability.

  • Does this service offer an API?
  • No, we do not provide API.

  • Does this service integrate with any other apps?
  • Yes, it can be integrated with another app.

  • What platforms does this service support?
  • Predictive Dialer Service Support Web-Based platform.

  • What is this service generally used for?
  • Predictive dialer is used to make outbound calls.

FAQs

    No FAQs associated with this application.

FAQs

    Who are the main user groups of this service?
  • Knowlarity loves working with Enterprises and Start-ups in emerging markets.

  • What is this service generally used for?
  • It is generally used for a cloud telephony.

  • What are some applications this service is commonly used in tandem with?
  • It is used in tandem with various CRM systems.

  • Does this service integrate with any other apps?
  • Knowlarity has an ability to integrate seamlessly with CRM applications, such as: FreshDesk, Salesforce, ZOHO, and Zendesk.

  • Does this service offer an API?
  • Their API is based on REST principles, so it’s very easy to write and test applications.

  • Does this service offer multi-user capability (e.g. teams)?
  • It allows Multi-Agent Access.

  • Does this service offer guides, tutorials and or customer support?
  • They offer: blog, knowledge base, phone support, and email support.

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Vendor Information

Founded:
2007
Based in:
San Francisco
Employees:
1001-5000
Likes:
Followers:

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
3.47k

Other

Who uses CallCenterHosting
  • Startups
  • SMEs
  • Enterprises
Languages:
English
Regional Restrictions:
No restrictions.

Other

Regional Restrictions:
No restrictions.

Other

Who uses Knowlarity
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.
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