Compare CallCenterHosting vs InContact

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About CallCenterHosting

Predictive dialer is a smart outbound dialer that utilizes powerful intelligence to determine when is the right time to contact and engage with customers. CallCenterHosting’s Predictive Dialer is hosted over a cloud that gives an edge to the outbound calling system. CallCenterHosting’s predictive dialer is compatible with most CRM and helps the agents in giving personalized and smooth operations to the customers.

Few benefits of CallCenterHosting’s cloud-hosted predictive dialer are:

  1. User-Friendly Interface
  2. Agent Availability Utilization
  3. Customizable options
  4. Track productivity with Extensive Reports and more.

Along with these features, CallCenterHosting’s hosted predictive dialer comes with all-around customer support and round the clock business continuity.

About InContact

NICE inContact is software intended to help businesses gain as many leads as possible, at minimum cost. It presents a comprehensive approach to fulfilling contact center requirements, and to help companies gain positive customer experience.

The inContact solution is based on hosted call center products called the Customer Interaction Platform, which enables its users to make inbound calls, outbound calls, or combination of both. The software seamlessly integrates with CRM platforms, including Salesforce, Oracle Service Cloud, and Microsoft Dynamics.

The platform offers following solutions: Inbound Contact Center; Outbound Contact Center; Contact Center Management; Customer Service Solutions; Enterprise Contact Center; Contact Center Compliance; Enable Security In The Cloud. NICE inContact also offers Workforce Optimization Software, which encourages employees' self-improvement and manages efforts to enhance the customer experience.

Features

  • Analytics
  • API
  • Batch Permissions & Access
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Supplier Management
  • Call Recording
  • Custom Data Forms
  • Call Tracking
  • Call Disposition
  • Softphone
  • Click-to-Dial
  • Comparative Reporting
  • Automatic Call Distribution
  • Auto Dialer
  • Call Logging
  • Call Monitoring
  • Call Scripting
  • Escalation Management
  • Interactive Voice Response

Features

  • Analytics
  • API
  • Batch Permissions & Access
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Supplier Management
  • Call Recording
  • Custom Data Forms
  • Call Tracking
  • Call Disposition
  • Softphone
  • Click-to-Dial
  • Comparative Reporting
  • Automatic Call Distribution
  • Auto Dialer
  • Call Logging
  • Call Monitoring
  • Call Scripting
  • Escalation Management
  • Interactive Voice Response

Summary

    No key features associated with this application.

Summary

  • Multi-Channel ACD

  • Workforce Management

  • Personal Connection™ Predictive Dialer

  • Cloud Contact Center Platform

  • Verint Speech Analytics Engine

  • Social, Chat, Phone, Email

  • Agent Scripting

  • ECHO Customer Feedback

  • Automated Speech Recognition (ASR) and Text-to-Speech (TTS)

  • Automatic Call Back

Pricing

Business

$7.49
per user per month; For minimum purchase of 20 users
Included in plan:
  • Automatic Call Distribution (ACD)
  • Agent performance Reporting
  • Call Analytics
  • Real Time Reporting
  • Call Monitoring
  • Call Whispering
  • Call Barging
  • 24/7 Support

FAQs

    Does this service offer guides, tutorials and or customer support?
  • Yes, we provide demo videos and customer support over chat, call or email.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, predictive dialer offers multi-user capability.

  • Does this service offer an API?
  • No, we do not provide API.

  • Does this service integrate with any other apps?
  • Yes, it can be integrated with another app.

  • What platforms does this service support?
  • Predictive Dialer Service Support Web-Based platform.

  • What is this service generally used for?
  • Predictive dialer is used to make outbound calls.

FAQs

    Does this service integrate with any other apps?
  • Integrations: Zendesk, Salesforce 1 Platform, Firefly, Cherwell Service Management, Salesforce App Cloud, IMIconnect, Inbenta, SpiceCSM, Microsoft Dynamics.

  • What are some applications this service is commonly used in tandem with?
  • It is commonly used in tandem with CRM applications like Salesforce and Oracle Service Cloud.

  • Does this service offer guides, tutorials and or customer support?
  • Support: Knowledge Base, Phone Support, Video Tutorials, Chat, Webinars.

  • Does this service offer multi-user capability (e.g. teams)?
  • No.

  • Does this service offer an API?
  • Yes, it offers API.

  • What is this service generally used for?
  • This service is generally used as a contact center management platform.

  • What platforms does this service support?
  • This is a web-based platform.

  • Who are the main user groups of this service?
  • NICE InContact can be used by small business and large enterprises alike and is in place across a wide variety of vertical markets. Industries covered: Business Process Outsourcers, Government & Education, Financial Services, Healthcare.

Vendor Information

Founded:
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Based in:
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Employees:
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Likes:
Followers:

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
8.7k

Other

Who uses CallCenterHosting
  • Startups
  • SMEs
  • Enterprises
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses InContact
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.
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