Compare CallCenterHosting vs Freshcaller

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About CallCenterHosting

Predictive dialer is a smart outbound dialer that utilizes powerful intelligence to determine when is the right time to contact and engage with customers. CallCenterHosting’s Predictive Dialer is hosted over a cloud that gives an edge to the outbound calling system. CallCenterHosting’s predictive dialer is compatible with most CRM and helps the agents in giving personalized and smooth operations to the customers.

Few benefits of CallCenterHosting’s cloud-hosted predictive dialer are:

  1. User-Friendly Interface
  2. Agent Availability Utilization
  3. Customizable options
  4. Track productivity with Extensive Reports and more.

Along with these features, CallCenterHosting’s hosted predictive dialer comes with all-around customer support and round the clock business continuity.

About Freshcaller

Freshcaller is a cloud-based modern phone system that helps you in scaling your business without having to worry about the complexity. Freshcaller offers phone numbers in 90+ countries, requires zero phone hardware, and is easy to set up. As a phone system designed for teams with little/ no IT support, Freshcaller allows users to create a new account in minutes and configure rules, business hours, and routing processes that are effected/executed in real-time.

Freshcaller enables businesses to scale their usage effortlessly by adding agent licenses, purchasing additional numbers (Local, International, and Toll-Free) or phone credits, and changing their pricing plan at any time. Within each plan, feature sets are tailored to different user roles:

  • Agents: In-call functions (mute, hold, transfer, etc.), Call Notes, Conferencing, Agent Statuses

  • Supervisors: Live dashboard, Reports, Service Level Monitoring (SLM), Call Monitoring & Barging

  • Admins: Business & non-business hours routing, Holiday Routing, Smart Escalations (Queue callback, Smart answer voice bot, ACD,etc.), IVRs (Manual Keypress and Speech-Enabled), Call Queues, SIP Connections, Call Recordings

Unlike most other cloud telephony systems, Freshcaller also has a mobile app (both iOS & Android) which allows customer support agents and sales reps to attend calls on-the-go. Users can create tickets, listen to recordings, and add call notes from the app.

Freshcaller by Freshworks can help you reimagine conversations and reclaim context. Freshworks is trusted by 40,000+ customers.

Features

  • Analytics
  • API
  • Batch Permissions & Access
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Supplier Management
  • Call Recording
  • Custom Data Forms
  • Call Tracking
  • Call Disposition
  • Softphone
  • Click-to-Dial
  • Comparative Reporting
  • Automatic Call Distribution
  • Auto Dialer
  • Call Logging
  • Call Monitoring
  • Call Scripting
  • Escalation Management
  • Interactive Voice Response

Features

  • Analytics
  • API
  • Batch Permissions & Access
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Supplier Management
  • Call Recording
  • Custom Data Forms
  • Call Tracking
  • Call Disposition
  • Softphone
  • Click-to-Dial
  • Comparative Reporting
  • Automatic Call Distribution
  • Auto Dialer
  • Call Logging
  • Call Monitoring
  • Call Scripting
  • Escalation Management
  • Interactive Voice Response

Summary

    No key features associated with this application.

Summary

  • Multi-level IVR to include all your departments/products/brands.

  • Smart Escalations to guide callers when your agents are busy/unavailable.

  • Call Masking to make your global team seem more local and closer to businesses.

  • Call Recording to analyze and improve your communication processes.

  • Business hour based routing to help regulate your work hours.

  • Call center software for startups and small teams.

  • Your professional cloud pbx system.

Pricing

Business

$7.49
per user per month; For minimum purchase of 20 users
Included in plan:
  • Automatic Call Distribution (ACD)
  • Agent performance Reporting
  • Call Analytics
  • Real Time Reporting
  • Call Monitoring
  • Call Whispering
  • Call Barging
  • 24/7 Support

Pricing

Trial

Free
Included in plan:
  • $3 Worth of Phone Credits
  • Purchase Numbers in 50+ Countries
  • All Call Center Operations During Free Trial

Sprout

$0.00
1 user(s) / month
Included in plan:
  • Purchase Unlimited Phone Numbers
  • Add Unlimited Agents
  • Make Unlimited Concurrent Calls
  • Pay Only for Phone Calls Made
  • $0 Agent Fees

Blossom

$19.00
1 user(s) / month
Included in plan:
  • IVR (Phone Trees)
  • Business Hour Based Routing
  • Voicemail
  • Call Recording
  • Standard Call Queues

Garden

$40.00
1 user(s) / month
Included in plan:
  • Smart Escalations
  • Call Monitoring
  • Call Barging
  • Call Conferencing
  • Warm Transfer

FAQs

    Does this service offer guides, tutorials and or customer support?
  • Yes, we provide demo videos and customer support over chat, call or email.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, predictive dialer offers multi-user capability.

  • Does this service offer an API?
  • No, we do not provide API.

  • Does this service integrate with any other apps?
  • Yes, it can be integrated with another app.

  • What platforms does this service support?
  • Predictive Dialer Service Support Web-Based platform.

  • What is this service generally used for?
  • Predictive dialer is used to make outbound calls.

FAQs

    Who are the main user groups of this service?
  • Freshcaller is the call center software for startups and small teams. The intention is to help businesses/teams set-up and run a powerful call center without spending a lot of time and money. Freshcaller is ideal for phone teams of size 1- 30. We believe that the teams and businesses from the following sectors will benefit the most from using Freshcaller: Retail/E-commerce, B2B, Logistics & Transportation, Business Services, Software / Information Technology, Education, Leisure/Hospitality, Food & Beverages, Energy, and Governmental / Non-profit organizations.

  • What is this service generally used for?
  • This service is used for enabling phone for businesses to handle their sales, support, finance, admin or general business operations.

  • What are some applications this service is commonly used in tandem with?
  • It is commonly used with Helpdesk, Servicedesk, CRM's as well as ATS solutions.

  • Does this service offer an API?
  • No - we are currently not offering an API.

  • Does this service offer guides, tutorials and or customer support?
  • We have created numerous solution articles in our support portal and update our knowledge base quite frequently. We also provide phone, email and chat support during the weekdays and email support over the weekends.

  • Does this service integrate with any other apps?
  • Freshdesk, one of the world's most loved helpdesk solutions uses Freshcaller to help its customers launch and maintain their phone operations. Freshcaller comes as an inbuilt phone channel inside Freshdesk. Freshcaller - being a phone application - can be used in a variety of businesses who need phones to conduct their sales and support operations.

  • What platforms does this service support?
  • All you need is Chrome browser and a working internet connection.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes. Freshcaller allows you to create teams who can then be configured to handle a particular set of calls based on the various call center scenarios.

Vendor Information

Founded:
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Based in:
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Employees:
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Likes:
Followers:

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
661

Other

Who uses CallCenterHosting
  • Startups
  • SMEs
  • Enterprises
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses Freshcaller
  • Freelance
  • Startups
  • SMEs
  • Agencies
Desktop Platforms:
  • Web App
  • Windows
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.
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