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About Call Center Studio

World's 1st Google Powered Cloud Call Center: For companies running a call center operation that are frustrated with the high cost, complexity, and difficulty of the conventional systems, CCS is the web-based, pay-as-you-go solution running on Google, which is low cost, fast, easy, scalable and can be set up anywhere in the world within minutes.

About Hydra

The WebRTC ACD without physical infrastructures.

Your contact centre does not need to be tied to expensive physical infrastructure. Hydra, our ACD solution based on WebRTC technology, provides you with a remote platform through which agents can be monitored and controlled as if being in a traditional call centre, but when in fact no physical infrastructure is needed.

Natural language recognition

The use of Natural Language Recognition allows you, as a company manager, to take full control of the content of the conversations that take place on any of your business phone numbers, made or received by an employee working in any of your domestic or international offices or a teleworker, disregarding the device used (landline, mobile or IP phone). Beyond the common fact that you can receive a transcription of every single call, you will also receive its translation. Choose between different detection patterns to analyse any conversation, regardless of the language used.

Call recording

Ensure your services quality, accuracy and proficiency. Review easily and securely your customers’ requests and resolve quickly customers’ disputes. Improve your training efficiency and detect and defeat agents’ misconduct. Coupled with our cloud multilingual Natural Language Recognition system, analyse conversations taking place in any corporate phone line.

Advanced voice control

  • Voice Biometrics system.
  • Sentiment Analysis of speakers.
  • Intelligent management of call waiting.

Call monitoring

Audit in real time your employees and your Contact Centre. Barge calls or whisper agents on how to attend to customers while they are answering or making calls. Identify agents strengths and weaknesses and check adherence to scripts provided by Contact Centre management.

IVR

Our IVR gathers the necessary information from the caller and routes the call to the most appropriate destination. Our IVR service enables you to interact with callers and accepts inputs from them via DTMF tones or our multilingual ASR (Automatic Speech Recognition).

  • DTMF
  • ASR
  • Text2Speech

Advanced management of call-waiting queues and call routing

Our call queuing system helps you enhance your service level and customer satisfaction. Audit outsourced call centres and route calls to the most efficient agents. Inefficient detected agents can be automatically unlogged.

Security, management and reporting

  • Powerful and intuitive user interface.
  • Real-time manageable: maximum queue size, maximum waiting time, time delay overflow, etc.
  • Key performance metrics.
  • Recordings are also stored on our secure encrypted data storage and can be retrieved via our web-based management interface or downloaded to your premise through FTP.
  • Post-call surveys.
  • Configure supervisor and monitoring permissions and get reports on call monitoring activity.
  • Excel and Word exports.

About VCC Live

VCC Live is a cloud-based contact center solution, providing telecommunications services to businesses with more than 10 operators that want to offer prompt support to their customers. Its advanced features (IVR, real-time statistics, high security, predictive dialer amongst others) allow your contact center team to perform a wide variety of activities on a single platform. Its unique feature, VCC Live Pay allows you to initiate payments over the phone, speeding up debt collection processes.

Features

  • API
  • Batch Permissions & Access
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Supplier Management
  • Custom Data Forms
  • Call Tracking
  • Call Disposition
  • Softphone
  • Click-to-Dial
  • SAP Integration

Features

  • API
  • Batch Permissions & Access
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Supplier Management
  • Custom Data Forms
  • Call Tracking
  • Call Disposition
  • Softphone
  • Click-to-Dial
  • SAP Integration

Features

  • API
  • Batch Permissions & Access
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Supplier Management
  • Custom Data Forms
  • Call Tracking
  • Call Disposition
  • Softphone
  • Click-to-Dial
  • SAP Integration

Summary

    No key features associated with this application.

Summary

  • The WebRTC ACD without physical infrastructures

Summary

  • Inbound and Outbound Call Center

  • Predictive Dialer

  • Blended Call Center

  • Call Scripting

  • Interactive Voice Response

  • Queue Management

  • Real-time Chat

  • Reporting/Analytics

Pricing

Basic

$69.00
1 user(s) / month
Included in plan:
  • CTI, ACD, IVR
  • WebRTC
  • Call Recording
  • Call Queues
  • Supervisor Dashboard
  • Reporting
  • Email Support
  • Text to Speech
  • Automatic Speech Recognition
  • Phone Support
  • Co-location Redundancy

Pro

$99.00
1 user(s) / month
Included in plan:
  • CTI, ACD, IVR
  • WebRTC
  • Call Recording
  • Call Queues
  • Supervisor Dashboard
  • Reporting
  • Email Support
  • Text to Speech
  • Automatic Speech Recognition
  • Phone Support
  • Co-location Redundancy
  • Live Chat Support
  • CRP/ERP Integrations API
  • QA Module
  • Live Chat Module
  • SMS Integration
  • Predictive Dialer
  • Mobile Client App
  • Data Studio Advanced Reporting Tool

Enterprise

$129.00
1 user(s) / month
Included in plan:
  • CTI, ACD, IVR
  • WebRTC
  • Call Recording
  • Call Queues
  • Supervisor Dashboard
  • Reporting
  • Email Support
  • Text to Speech
  • Automatic Speech Recognition
  • Phone Support
  • Co-location Redundancy
  • Live Chat Support
  • CRP/ERP Integrations API
  • QA Module
  • Live Chat Module
  • SMS Integration
  • Predictive Dialer
  • Mobile Client App
  • Data Studio Advanced Reporting Tool
  • Social Media Module
  • Chatbot Integration
  • Dedicated Support Personnel

Pricing

Standard

$63.00
1 user(s) / month
Included in plan:
  • Campaign Management
  • Outbound and Inbound Calls
  • Reports and Statistics
  • Voice Recording
  • Telecommunications Services
  • E-mail Support
  • Predictive Dialer
  • Internal Chat
  • Questionnaires, Script Editors
  • Automated E-mails
  • User Right Management
  • Web Integration
  • Support via Phone

Professional

$85.00
1 user(s) / month
Included in plan:
  • ALL OF STANDARD PACKAGE FEATURES +
  • Intelligent IVR
  • Quality Control
  • Expanded Data Handling
  • Unique Statistics
  • Wallboard
  • Team Work Support
  • Quotation
  • API
  • International Phone Numbers
  • Personal Consultant
  • Boarding Support

Multichannel

$109.00
1 user(s) / month
Included in plan:
  • ALL OF PROFESSIONAL PACKAGE FEATURES +
  • Sending Automated SMS
  • Sending Automated emails
  • Dynamic SMS and Email Templates
  • Customer Care Email Handling
  • Spam and Virus Filtering
  • Ticket-based Case Handling
  • Chat

Premium

$155.00
1 user(s) / month
Included in plan:
  • ALL OF MULTICHANNEL PACKAGE FEATURES +
  • Premium Customer Care Support
  • Higher Level of Security

FAQs

    Does this service offer an API?
  • Yes, and thanks to our Public API, integrations are extremely quick and easy!

  • What is this service generally used for?
  • ACD, IVR, Reporting, Monitoring, Scripting, Outbound Dialing, Campaigns and many many more! Please check our website for details.

  • Who are the main user groups of this service?
  • As the World’s First Call Center Software Built Entirely on Google Cloud, CCS is already preferred by some of the World’s strongest brands. We offer many solutions and we are being used by numerous companies, ranging from automobile brands to superior consulting firms. Please check our website for much detailed information.

  • What are some applications this service is commonly used in tandem with?
  • Call Center Studio is commonly used in tandem with various CRM softwares such as but not limited to; Zoho, SalesForce, SAP etc.

  • Does this service integrate with any other apps?
  • It does for sure! If your integration request is a common one, chances are we have already offer it therefore you can benefit from it immediately. We also provide more specific and special integrations upon request from our customers.

  • Does this service offer guides, tutorials and or customer support?
  • We offer and actually provide all of these with excellence.

FAQs

    Does this service offer an API?
  • Yes.

  • Does this service offer guides, tutorials and or customer support?
  • Yes.

  • Does this service integrate with any other apps?
  • Yes.

FAQs

    No FAQs associated with this application.

Vendor Information

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Vendor Information

Founded:
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Based in:
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Employees:
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Likes:
Followers:

Vendor Information

Founded:
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Based in:
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Employees:
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Likes:
Followers:

Other

Who uses Call Center Studio
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Languages:
English
Regional Restrictions:
Service requires VoIP.

Other

Who uses Hydra
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Languages:
Spanish, Italian, French, Portuguese, German, English
Regional Restrictions:
No restrictions.

Other

Who uses VCC Live
  • SMEs
  • Enterprises
Desktop Platforms:
  • Windows
Mobile Platforms:
  • Android
Languages:
Hungarian, English, German, Polish, Spanish
Regional Restrictions:
No restrictions.
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