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About Call Center Studio

World's 1st Google Powered Cloud Call Center: For companies running a call center operation that are frustrated with the high cost, complexity, and difficulty of the conventional systems, CCS is the web-based, pay-as-you-go solution running on Google, which is low cost, fast, easy, scalable and can be set up anywhere in the world within minutes.

About Five9

Five9 is a contact center solution that helps users control inbound, outbound, blended or multi-channel contact centers. It significantly improves agent effectiveness whether they use the phone, web, chat, email, mobile or social platforms.

The bottom line of using this solution is better customer service and call center performance, resulting in the increase in sales. Five9 includes workforce optimization features an integrated call recording, agent scripting, and effectiveness monitoring. Additionally, it can be easily adjusted to specific needs of a particular call center.

Other functions of this Cloud Call Center Software is Intelligent Call Routing, Auto Dialer Mode, CRM Integration, Workforce Management, Omnichannel Solutions, Reporting, and Analytics.

Five9 is able to integrate with hundreds of third-party applications.

About uContact

uContact is a Cloud & Omnichannel solution that enables its users to manage all their voice and text interactions in the same place. This way, it makes agents' work simpler, more organized, and -why not- more enjoyable too; and helps increase your Contact Center's productivity levels by 300%.

Thanks to uContact's market-leader dialers, bots, WhatsApp and social media integrations, IVR, real-time dashboards, and many other features, our clients can provide a better Customer Experience to their own customers in every interaction, through every channel. And the best thing is, with its Drag-and-Drop development tools, uContact is made to adapt to each clients' needs.

This beautiful, secure, and reliable platform was created +10 years ago by Integra CCS, after identifying the lack of a truly all-in-one solution for the Contact Center industry. Now, we have clients in more than 25 countries and manage an estimated 500 million annual interactions.

Jump to uContact and reinvent yourself.

Features

  • API
  • Batch Permissions & Access
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Supplier Management
  • Custom Data Forms
  • Call Tracking
  • Call Disposition
  • Softphone
  • Click-to-Dial
  • SAP Integration

Features

  • API
  • Batch Permissions & Access
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Supplier Management
  • Custom Data Forms
  • Call Tracking
  • Call Disposition
  • Softphone
  • Click-to-Dial
  • SAP Integration

Features

  • API
  • Batch Permissions & Access
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Supplier Management
  • Custom Data Forms
  • Call Tracking
  • Call Disposition
  • Softphone
  • Click-to-Dial
  • SAP Integration

Summary

    No key features associated with this application.

Summary

  • CTI & Screen Pop

  • Power Dialer

  • IVR (Interactive Voice Response)

  • Progressive Dialer

  • ACD (Automatic Call Distributor)

  • Preview Dialer

  • Skills-Based Routing

  • Web Callback

  • Queue Callback

  • Campaign & List Management

Summary

  • Unified Inbox

  • Real Time Dashboards

  • Virtual Hold

  • IVR

  • AMD

  • Dialers

  • Reports

  • Recordings

  • Forms

  • Development Tools

Pricing

Basic

$69.00
1 user(s) / month
Included in plan:
  • CTI, ACD, IVR
  • WebRTC
  • Call Recording
  • Call Queues
  • Supervisor Dashboard
  • Reporting
  • Email Support
  • Text to Speech
  • Automatic Speech Recognition
  • Phone Support
  • Co-location Redundancy

Pro

$99.00
1 user(s) / month
Included in plan:
  • CTI, ACD, IVR
  • WebRTC
  • Call Recording
  • Call Queues
  • Supervisor Dashboard
  • Reporting
  • Email Support
  • Text to Speech
  • Automatic Speech Recognition
  • Phone Support
  • Co-location Redundancy
  • Live Chat Support
  • CRP/ERP Integrations API
  • QA Module
  • Live Chat Module
  • SMS Integration
  • Predictive Dialer
  • Mobile Client App
  • Data Studio Advanced Reporting Tool

Enterprise

$129.00
1 user(s) / month
Included in plan:
  • CTI, ACD, IVR
  • WebRTC
  • Call Recording
  • Call Queues
  • Supervisor Dashboard
  • Reporting
  • Email Support
  • Text to Speech
  • Automatic Speech Recognition
  • Phone Support
  • Co-location Redundancy
  • Live Chat Support
  • CRP/ERP Integrations API
  • QA Module
  • Live Chat Module
  • SMS Integration
  • Predictive Dialer
  • Mobile Client App
  • Data Studio Advanced Reporting Tool
  • Social Media Module
  • Chatbot Integration
  • Dedicated Support Personnel

Pricing

Classic

$50.00
1 user(s) / month
Included in plan:
  • ACD
  • Inbound, Outbound, Blended
  • Dialers: Progressive, Preview, Power Dialer, Predictive
  • IVR
  • PBX
  • CRM
  • Real Time Monitoring
  • Spy, whispering, barge in

Omni

$60.00
1 user(s) / month
Included in plan:
  • Unified inbox
  • SMS
  • WebChat
  • Click2Call
  • Call Back
  • Email
  • Live Assistance

Play

$60.00
1 user(s) / month
Included in plan:
  • Gamification
  • Customizable games
  • Goals by agents, groups and area
  • Badges
  • Rewards
  • Rankings

Full

$70.00
1 user(s) / month
Included in plan:
  • Classic
  • Omni
  • Play

FAQs

    Does this service offer an API?
  • Yes, and thanks to our Public API, integrations are extremely quick and easy!

  • What is this service generally used for?
  • ACD, IVR, Reporting, Monitoring, Scripting, Outbound Dialing, Campaigns and many many more! Please check our website for details.

  • Who are the main user groups of this service?
  • As the World’s First Call Center Software Built Entirely on Google Cloud, CCS is already preferred by some of the World’s strongest brands. We offer many solutions and we are being used by numerous companies, ranging from automobile brands to superior consulting firms. Please check our website for much detailed information.

  • What are some applications this service is commonly used in tandem with?
  • Call Center Studio is commonly used in tandem with various CRM softwares such as but not limited to; Zoho, SalesForce, SAP etc.

  • Does this service integrate with any other apps?
  • It does for sure! If your integration request is a common one, chances are we have already offer it therefore you can benefit from it immediately. We also provide more specific and special integrations upon request from our customers.

  • Does this service offer guides, tutorials and or customer support?
  • We offer and actually provide all of these with excellence.

FAQs

    Does this service offer multi-user capability (e.g. teams)?
  • No.

  • Does this service integrate with any other apps?
  • Integrations: Salesforce Sales Cloud, Microsoft Dynamics CRM, Zendesk, Zoho CRM, Skype for Business, Freshdesk, Velocify, Grow.com, SugarCRM, Logicbox, Salesforce Service Cloud, NetSuite, Bitium, Oracle Service Cloud, Invoca, Calabrio Call Recording Reviews, EducationFolder, PlayVox.

  • Does this service offer guides, tutorials and or customer support?
  • Support: Knowledge Base, Online Support, Phone Support, Webinars, Email Support.

  • What is this service generally used for?
  • This service is used as a Contact Center Management software.

  • Who are the main user groups of this service?
  • Main users of Five9 are call centers in SMEs and large enterprises.

  • What are some applications this service is commonly used in tandem with?
  • It is commonly used in tandem with CRM applications.

  • Does this service offer an API?
  • Yes, it offers API.

  • What platforms does this service support?
  • This is a web-based software.

FAQs

    Does this service offer guides, tutorials and or customer support?
  • Yes. We have several tutorials on YouTube and a very extensive documentation explaining the steps of configuration.

  • Does this service offer an API?
  • Yes. We use an API to integrate with external systems.

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
138

Vendor Information

Founded:
-
Based in:
San Ramon
Employees:
501-1000
Likes:
Followers:

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
1.12k

Other

Who uses Call Center Studio
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Languages:
English
Regional Restrictions:
Service requires VoIP.

Other

Who uses Five9
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
Languages:
English, Spanish, German
Regional Restrictions:
No restrictions.

Other

Who uses uContact
  • Enterprises
Desktop Platforms:
  • Windows
  • Macintosh
Languages:
English, Spanish, Portuguese
Regional Restrictions:
No restrictions.
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