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About Call Center Studio

World's 1st Google Powered Cloud Call Center: For companies running a call center operation that are frustrated with the high cost, complexity, and difficulty of the conventional systems, CCS is the web-based, pay-as-you-go solution running on Google, which is low cost, fast, easy, scalable and can be set up anywhere in the world within minutes.

About Five9

Five9 is a contact center solution that helps users control inbound, outbound, blended or multi-channel contact centers. It significantly improves agent effectiveness whether they use the phone, web, chat, email, mobile or social platforms.

The bottom line of using this solution is better customer service and call center performance, resulting in the increase in sales. Five9 includes workforce optimization features an integrated call recording, agent scripting, and effectiveness monitoring. Additionally, it can be easily adjusted to specific needs of a particular call center.

Other functions of this Cloud Call Center Software is Intelligent Call Routing, Auto Dialer Mode, CRM Integration, Workforce Management, Omnichannel Solutions, Reporting, and Analytics.

Five9 is able to integrate with hundreds of third-party applications.

About Linkcards

Linkcards - An Instant networking platform for professionals which allows to share digital business cards with anyone and anywhere and connect on any social media platform with a click. Linkcards allows to share basic contact details along with social media profile with anyone and on any platform such as LinkedIn or Twitter. Linkcards helps to scan paper business cards and stores the scanned information in the digital wallet of the app. Create profile and connect anytime with your personal contacts from any device.
Admin dashboard for managing teams, securing 100% leads generated by teams, sharing leads easily among teams and monitoring card shares. Linkcards analytics helps with sales conversions and in employee appraisals.

Features

  • API
  • Batch Permissions & Access
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Supplier Management
  • Custom Data Forms
  • Call Tracking
  • Call Disposition
  • Softphone
  • Click-to-Dial
  • SAP Integration

Features

  • API
  • Batch Permissions & Access
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Supplier Management
  • Custom Data Forms
  • Call Tracking
  • Call Disposition
  • Softphone
  • Click-to-Dial
  • SAP Integration

Features

  • API
  • Batch Permissions & Access
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Supplier Management
  • Custom Data Forms
  • Call Tracking
  • Call Disposition
  • Softphone
  • Click-to-Dial
  • SAP Integration

Summary

    No key features associated with this application.

Summary

  • CTI & Screen Pop

  • Power Dialer

  • IVR (Interactive Voice Response)

  • Progressive Dialer

  • ACD (Automatic Call Distributor)

  • Preview Dialer

  • Skills-Based Routing

  • Web Callback

  • Queue Callback

  • Campaign & List Management

Summary

    No key features associated with this application.

Pricing

Basic

$69.00
1 user(s) / month
Included in plan:
  • CTI, ACD, IVR
  • WebRTC
  • Call Recording
  • Call Queues
  • Supervisor Dashboard
  • Reporting
  • Email Support
  • Text to Speech
  • Automatic Speech Recognition
  • Phone Support
  • Co-location Redundancy

Pro

$99.00
1 user(s) / month
Included in plan:
  • CTI, ACD, IVR
  • WebRTC
  • Call Recording
  • Call Queues
  • Supervisor Dashboard
  • Reporting
  • Email Support
  • Text to Speech
  • Automatic Speech Recognition
  • Phone Support
  • Co-location Redundancy
  • Live Chat Support
  • CRP/ERP Integrations API
  • QA Module
  • Live Chat Module
  • SMS Integration
  • Predictive Dialer
  • Mobile Client App
  • Data Studio Advanced Reporting Tool

Enterprise

$129.00
1 user(s) / month
Included in plan:
  • CTI, ACD, IVR
  • WebRTC
  • Call Recording
  • Call Queues
  • Supervisor Dashboard
  • Reporting
  • Email Support
  • Text to Speech
  • Automatic Speech Recognition
  • Phone Support
  • Co-location Redundancy
  • Live Chat Support
  • CRP/ERP Integrations API
  • QA Module
  • Live Chat Module
  • SMS Integration
  • Predictive Dialer
  • Mobile Client App
  • Data Studio Advanced Reporting Tool
  • Social Media Module
  • Chatbot Integration
  • Dedicated Support Personnel

Pricing

enterprise model - SME

$2.00
1 user(s) / month
Included in plan:
  • team management
  • lead management and backup
  • lead sharing
  • monitoring contact sharing
  • generating sales analytics

Enterprise model - Large enterprise


unlimited user(s) / year
Included in plan:
  • lead management
  • lead sharing
  • monitoring contact sharing
  • sales analytics

FAQs

    Does this service offer an API?
  • Yes, and thanks to our Public API, integrations are extremely quick and easy!

  • What is this service generally used for?
  • ACD, IVR, Reporting, Monitoring, Scripting, Outbound Dialing, Campaigns and many many more! Please check our website for details.

  • Who are the main user groups of this service?
  • As the World’s First Call Center Software Built Entirely on Google Cloud, CCS is already preferred by some of the World’s strongest brands. We offer many solutions and we are being used by numerous companies, ranging from automobile brands to superior consulting firms. Please check our website for much detailed information.

  • What are some applications this service is commonly used in tandem with?
  • Call Center Studio is commonly used in tandem with various CRM softwares such as but not limited to; Zoho, SalesForce, SAP etc.

  • Does this service integrate with any other apps?
  • It does for sure! If your integration request is a common one, chances are we have already offer it therefore you can benefit from it immediately. We also provide more specific and special integrations upon request from our customers.

  • Does this service offer guides, tutorials and or customer support?
  • We offer and actually provide all of these with excellence.

FAQs

    Does this service offer multi-user capability (e.g. teams)?
  • No.

  • Does this service integrate with any other apps?
  • Integrations: Salesforce Sales Cloud, Microsoft Dynamics CRM, Zendesk, Zoho CRM, Skype for Business, Freshdesk, Velocify, Grow.com, SugarCRM, Logicbox, Salesforce Service Cloud, NetSuite, Bitium, Oracle Service Cloud, Invoca, Calabrio Call Recording Reviews, EducationFolder, PlayVox.

  • Does this service offer guides, tutorials and or customer support?
  • Support: Knowledge Base, Online Support, Phone Support, Webinars, Email Support.

  • What is this service generally used for?
  • This service is used as a Contact Center Management software.

  • Who are the main user groups of this service?
  • Main users of Five9 are call centers in SMEs and large enterprises.

  • What are some applications this service is commonly used in tandem with?
  • It is commonly used in tandem with CRM applications.

  • Does this service offer an API?
  • Yes, it offers API.

  • What platforms does this service support?
  • This is a web-based software.

FAQs

    Does this service offer an API?
  • Yes. Linkcards API are provided to Large enterprises on demand.

  • What platforms does this service support?
  • Android and IOS.

  • Who are the main user groups of this service?
  • Large enterprise - Financial institutes, insurance sector, Banking sector, IT and telecom sector, freelancers and sales professionals.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, there is a personal backend support and guidance for the 1st time users.

  • What are some applications this service is commonly used in tandem with?
  • CRm software such as Salesforce, employee management software.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes. enterprise model has an Admin dashboard which allows to manage teams and monitor performance from central dashboard.

  • Does this service integrate with any other apps?
  • No, currently it runs independently.

  • What is this service generally used for?
  • Sharing Business cards, scanning paper business cards and lead management.

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Vendor Information

Founded:
-
Based in:
San Ramon
Employees:
501-1000
Likes:
Followers:

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
192

Other

Who uses Call Center Studio
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Languages:
English
Regional Restrictions:
Service requires VoIP.

Other

Who uses Five9
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
Languages:
English, Spanish, German
Regional Restrictions:
No restrictions.

Other

Who uses Linkcards
  • Enterprises
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.
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