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About Call Center Studio

World's 1st Google Powered Cloud Call Center: For companies running a call center operation that are frustrated with the high cost, complexity, and difficulty of the conventional systems, CCS is the web-based, pay-as-you-go solution running on Google, which is low cost, fast, easy, scalable and can be set up anywhere in the world within minutes.

About Hydra

The WebRTC ACD without physical infrastructures.

Your contact centre does not need to be tied to expensive physical infrastructure. Hydra, our ACD solution based on WebRTC technology, provides you with a remote platform through which agents can be monitored and controlled as if being in a traditional call centre, but when in fact no physical infrastructure is needed.

Natural language recognition

The use of Natural Language Recognition allows you, as a company manager, to take full control of the content of the conversations that take place on any of your business phone numbers, made or received by an employee working in any of your domestic or international offices or a teleworker, disregarding the device used (landline, mobile or IP phone). Beyond the common fact that you can receive a transcription of every single call, you will also receive its translation. Choose between different detection patterns to analyse any conversation, regardless of the language used.

Call recording

Ensure your services quality, accuracy and proficiency. Review easily and securely your customers’ requests and resolve quickly customers’ disputes. Improve your training efficiency and detect and defeat agents’ misconduct. Coupled with our cloud multilingual Natural Language Recognition system, analyse conversations taking place in any corporate phone line.

Advanced voice control

  • Voice Biometrics system.
  • Sentiment Analysis of speakers.
  • Intelligent management of call waiting.

Call monitoring

Audit in real time your employees and your Contact Centre. Barge calls or whisper agents on how to attend to customers while they are answering or making calls. Identify agents strengths and weaknesses and check adherence to scripts provided by Contact Centre management.

IVR

Our IVR gathers the necessary information from the caller and routes the call to the most appropriate destination. Our IVR service enables you to interact with callers and accepts inputs from them via DTMF tones or our multilingual ASR (Automatic Speech Recognition).

  • DTMF
  • ASR
  • Text2Speech

Advanced management of call-waiting queues and call routing

Our call queuing system helps you enhance your service level and customer satisfaction. Audit outsourced call centres and route calls to the most efficient agents. Inefficient detected agents can be automatically unlogged.

Security, management and reporting

  • Powerful and intuitive user interface.
  • Real-time manageable: maximum queue size, maximum waiting time, time delay overflow, etc.
  • Key performance metrics.
  • Recordings are also stored on our secure encrypted data storage and can be retrieved via our web-based management interface or downloaded to your premise through FTP.
  • Post-call surveys.
  • Configure supervisor and monitoring permissions and get reports on call monitoring activity.
  • Excel and Word exports.

About PieSync

PieSync takes care of syncing your contacts between your favorite cloud apps two-way and in real-time, so you can focus on building your business. Empower your SaaS Stack with tailor-made bridges between cloud-based apps.

How do you position yourself against your competitors?

PieSync offers a bi-directional contact sync. Most products on the market offer a one-way push of data into a second app, often just one-time, and only from the moment the sync is setup. PieSync keeps both cloud apps up to date with the latest contact information by automatically syncing contacts every five minutes and combines this with a sophisticated rule engine. It also syncs historical data too.

Main benefits of having your contacts in bi-directional sync between cloud applications:

  • Save time spent on data entry
  • No more import/export of your contacts
  • Share contacts with your team
  • Have all your contacts available on your smartphone
  • Avoid manual errors
  • Set it and forget it (it takes about 5 min to set up your sync(s))

Our supported apps include:

Smartphone:
* Google Contacts, iCloud, Contacts+, Outlook 365, Sansan

CRMs:
* 1CRM, Act! 365, Act! Premium Cloud, Actionstep, Acumatica CRM, Agendor CRM, Agile CRM, AllClients, amoCRM, Apto, Apptivo, Base CRM, Batchbook, bexio, BigContacts, Bitrix24, Brivity CRM, Bullhorn, Capsule CRM, Chime CRM, Close, CompanyHub, ConnectWise Manage, ConvergeHub, Copper (Formerly ProsperWorks), Daylite, EngageBay, EfficyCRM, EspoCRM, Freshsalesk, GreenRope, Highrise, HubspotCRM, Infusionsoft by Keap, Insightly, Keap, LeadMaster, Less Annoying CRM, Livespace, Mailrelay, Membrain, Microsoft Dynamics 365, NetSuite CRM, Nimble, Nutshell, OnePage CRM, Odoo 10, Office 365 Outlook.com, Pipedrive, Pipelinedeals, Pipeliner CRM Cloud, Pipeliner Hybrid, Podio, Propeller CRM, Rex, Salesflare, Salesforce, Salesforce IQ, Salesmate, SalesSeek, Scoro, Sellf, SuiteCRM, Sugar CRM, Teamgram, Teamleader, TeamWave, Teamwork CRM, weclapp, Workbooks, Zoho CRM, Vtiger CRM

Marketing apps:
* ActiveCampaign, ActiveDEMAND, ActiveTrail, Autopilot, AWeber, Benchmark, BombBomb, Campaign Monitor, Campaigner, ClickSend, Constant Contact, ConvertFox, ConvertKit, Delivra, Drip, Dotmailer, Dubb, Elastic Email, Emma, HelloDialog, Hub, Hubspot, IContact, Infusionsoft, LeadSquared, MailChimp, MailerLite, MailUp, Marketo, Mautic, Microsoft Exchange, Moosend, SendGrid, SendinBlue, Sendogo, Sharpspring, GetResponse, Ontraport, OutboundEngine, Pardot, Pinpointe, Robly, TractionNext, Unbounce, Wishpond

Customer Support:
* Clarabridge CX Social, Crisp, Desk, Groove, Freshdesk, Front, Help Scout, Intercom, Kustomer, Missive, Mojo Helpdesk, Re:amaze, Teamwork Desk, Zendesk, Zoho Desk

Prospecting:
* Apollo, Autoklose, Facten, FunnelFLARE, LionDesk, MyPhoner, NoCRM.io, Outreach, PersistIQ, Prospect.io, SalesLoft, Woodpecker

VoIP:
* Aircall, AT&T [email protected], BT Cloud Phone, Dialpad, Mojo Dialer, PhoneBurner, Phone.com, RingCentral, Sakari, TELUS Business Connect, Wildix

Accounting apps:
* Bill.com, Chargebee, ChargeOver, Debitoor, Easybill, FreeAgent, FreshBooks, FreshBooks Classic, Invoiced, Invoice Ninja, Microsoft Dynamics 365 Business Central, Quickbooks, FastBill, Recurly, Sage Live, Sage One, Square, Stripe, Quaderno, Wallee, Wave, Xero, Zoho Books, Zoho Invoice.

Lead Generation:
* 123FormBuilder, Facebook Leads, Listings-to-Leads, JotForm, Kyvio, Typeform, SurveyMonkey

Real Estate:
* Contactually, Dotloop, FollowUpBoss, Jungo, Pipedrive, Real Geeks, Wise Agent

E-commerce:
* BigCommerce, Magento, PrestaShop, Shopify, Shoplo, ShipStation, Vend, WooCommerce

Management:
* APROPLAN, ERPNext, Pike13, Planyo, Teamwork Projects

Case Management:
*Clio, PracticePanther

Data cleaning:
* DataValidation

FinTech:
* FinFolio

Event planning:
* Eventbrite, RegFox, Wild Apricot

Fundraising:
* Classy

Contact Analytics:
* Mixpanel

Recruiting:
* CATS, Greenhouse, JobAdder, Lever, Zoho Recruit

Inventory:
* Cin7, Current RMS, Tradegecko, Unleashed

Web app builder:
* Bubble.io

Features

  • API
  • Batch Permissions & Access
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Supplier Management
  • Custom Data Forms
  • Call Tracking
  • Call Disposition
  • Softphone
  • Click-to-Dial
  • SAP Integration

Features

  • API
  • Batch Permissions & Access
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Supplier Management
  • Custom Data Forms
  • Call Tracking
  • Call Disposition
  • Softphone
  • Click-to-Dial
  • SAP Integration

Features

  • API
  • Batch Permissions & Access
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Supplier Management
  • Custom Data Forms
  • Call Tracking
  • Call Disposition
  • Softphone
  • Click-to-Dial
  • SAP Integration

Summary

    No key features associated with this application.

Summary

  • The WebRTC ACD without physical infrastructures

Summary

  • Real Time Sync

  • Easy to Setup

  • Affordable

  • 2-Way Sync

  • Smart Match and Merge to Avoid Duplicates

  • Historical Data

Pricing

Basic

$69.00
1 user(s) / month
Included in plan:
  • CTI, ACD, IVR
  • WebRTC
  • Call Recording
  • Call Queues
  • Supervisor Dashboard
  • Reporting
  • Email Support
  • Text to Speech
  • Automatic Speech Recognition
  • Phone Support
  • Co-location Redundancy

Pro

$99.00
1 user(s) / month
Included in plan:
  • CTI, ACD, IVR
  • WebRTC
  • Call Recording
  • Call Queues
  • Supervisor Dashboard
  • Reporting
  • Email Support
  • Text to Speech
  • Automatic Speech Recognition
  • Phone Support
  • Co-location Redundancy
  • Live Chat Support
  • CRP/ERP Integrations API
  • QA Module
  • Live Chat Module
  • SMS Integration
  • Predictive Dialer
  • Mobile Client App
  • Data Studio Advanced Reporting Tool

Enterprise

$129.00
1 user(s) / month
Included in plan:
  • CTI, ACD, IVR
  • WebRTC
  • Call Recording
  • Call Queues
  • Supervisor Dashboard
  • Reporting
  • Email Support
  • Text to Speech
  • Automatic Speech Recognition
  • Phone Support
  • Co-location Redundancy
  • Live Chat Support
  • CRP/ERP Integrations API
  • QA Module
  • Live Chat Module
  • SMS Integration
  • Predictive Dialer
  • Mobile Client App
  • Data Studio Advanced Reporting Tool
  • Social Media Module
  • Chatbot Integration
  • Dedicated Support Personnel

Pricing

Starter

$9.00
1 user(s) / month
Included in plan:
  • Sync Any App
  • Real Time 2-Way Sync

FAQs

    Does this service offer an API?
  • Yes, and thanks to our Public API, integrations are extremely quick and easy!

  • What is this service generally used for?
  • ACD, IVR, Reporting, Monitoring, Scripting, Outbound Dialing, Campaigns and many many more! Please check our website for details.

  • Who are the main user groups of this service?
  • As the World’s First Call Center Software Built Entirely on Google Cloud, CCS is already preferred by some of the World’s strongest brands. We offer many solutions and we are being used by numerous companies, ranging from automobile brands to superior consulting firms. Please check our website for much detailed information.

  • What are some applications this service is commonly used in tandem with?
  • Call Center Studio is commonly used in tandem with various CRM softwares such as but not limited to; Zoho, SalesForce, SAP etc.

  • Does this service integrate with any other apps?
  • It does for sure! If your integration request is a common one, chances are we have already offer it therefore you can benefit from it immediately. We also provide more specific and special integrations upon request from our customers.

  • Does this service offer guides, tutorials and or customer support?
  • We offer and actually provide all of these with excellence.

FAQs

    Does this service offer an API?
  • Yes.

  • Does this service offer guides, tutorials and or customer support?
  • Yes.

  • Does this service integrate with any other apps?
  • Yes.

FAQs

    What are some applications this service is commonly used in tandem with?
  • CRMs you can sync with Google Contacts, iCloud or Outlook 365:

    • 1CRM
    • Act! Essentials
    • Act! Premium Cloud
    • AllClients
    • amoCRM
    • Apptivo
    • Base CRM
    • Batchbook
    • bexio
    • BigContacts
    • Bitrix24
    • Capsule CRM
    • Clio
    • CompanyHub
    • ConnectWise Manage
    • EfficyCRM
    • EspoCRM
    • Facten
    • Freshsales
    • Highrise
    • HubspotCRM
    • Infusionsoft
    • Insightly
    • Less Annoying CRM
    • Livespace
    • Membrain
    • Microsoft Dynamics 365
    • Nimble
    • Nutshell
    • noCRM.io
    • OnePage CRM
    • Odoo 10
    • Office 365 Outlook.com
    • PersistIQ
    • Pipedrive
    • Pipelinedeals
    • Pipeliner CRM
    • Podio
    • Propeller CRM
    • ProsperWorks
    • Salesflare
    • Salesforce
    • Salesforce IQ
    • Salesmate
    • SalesSeek
    • Sellf
    • Sugar CRM
    • Teamleader
    • weclapp
    • Workbooks
    • Zoho CRM
    • Vtiger CRM

    Marketing apps:

    • ActiveCampaign
    • ActiveDEMAND
    • Benchmark
    • BombBomb
    • Campaign Monitor
    • ContactHub
    • Constant Contact
    • ConvertFox
    • Drip
    • Dotmailer
    • Emma
    • Hubspot
    • Infusionsoft
    • MailChimp
    • MailerLite
    • MailUp
    • Marketo
    • Microsoft Exchange
    • SendGrid
    • SendinBlue
    • Sharpspring
    • GetResponse
    • Ontraport
    • Pardot
    • Robly
    • TractionNext
    • Wishpond
    • Woodpecker

    Customer Support:

    • Clarabridge CX Social
    • Desk
    • Groove
    • Freshdesk
    • Front
    • Help Scout
    • Intercom
    • Kustomer
    • Mojo Helpdesk
    • Teamwork Desk
    • Zendesk

    Telecom:

    • Aircall
    • EZ Texting
    • Myphoner
    • RingCentral

    Accounting apps:

    • Chargebee
    • Debitoor
    • Easybill
    • Freshbooks
    • Quickbooks
    • FastBill
    • Recurly
    • Sage Live
    • Sage One
    • Stripe
    • Xero
    • Zoho Books
    • Zoho Invoice

    Lead apps:

    • Prospect.io
    • LeadMaster

    Real Estate:

    • Contactually
    • Dotloop
    • FollowUpBoss
    • Pipedrive

    E-commerce:

    • Shopify

    Management:

    • APROPLAN
    • Outreach
    • Teamwork Projects

    Contact Repository:

    • FullContact

    Data cleaning:

    • DataValidation

    FinTech:

    • FinFolio
  • What platforms does this service support?
  • CRMs you can sync with Google Contacts, iCloud or Outlook 365:

    • 1CRM
    • Act! Essentials
    • Act! Premium Cloud
    • AllClients
    • amoCRM
    • Apptivo
    • Base CRM
    • Batchbook
    • bexio
    • BigContacts
    • Bitrix24
    • Capsule CRM
    • Clio
    • CompanyHub
    • ConnectWise Manage
    • EfficyCRM
    • EspoCRM
    • Facten
    • Freshsales
    • Highrise
    • HubspotCRM
    • Infusionsoft
    • Insightly
    • Less Annoying CRM
    • Livespace
    • Membrain
    • Microsoft Dynamics 365
    • Nimble
    • Nutshell
    • noCRM.io
    • OnePage CRM
    • Odoo 10
    • Office 365 Outlook.com
    • PersistIQ
    • Pipedrive
    • Pipelinedeals
    • Pipeliner CRM
    • Podio
    • Propeller CRM
    • ProsperWorks
    • Salesflare
    • Salesforce
    • Salesforce IQ
    • Salesmate
    • SalesSeek
    • Sellf
    • Sugar CRM
    • Teamleader
    • weclapp
    • Workbooks
    • Zoho CRM
    • Vtiger CRM

    Marketing apps:

    • ActiveCampaign
    • ActiveDEMAND
    • Benchmark
    • BombBomb
    • Campaign Monitor
    • ContactHub
    • Constant Contact
    • ConvertFox
    • Drip
    • Dotmailer
    • Emma
    • Hubspot
    • Infusionsoft
    • MailChimp
    • MailerLite
    • MailUp
    • Marketo
    • Microsoft Exchange
    • SendGrid
    • SendinBlue
    • Sharpspring
    • GetResponse
    • Ontraport
    • Pardot
    • Robly
    • TractionNext
    • Wishpond
    • Woodpecker

    Customer Support:

    • Clarabridge CX Social
    • Desk
    • Groove
    • Freshdesk
    • Front
    • Help Scout
    • Intercom
    • Kustomer
    • Mojo Helpdesk
    • Teamwork Desk
    • Zendesk

    Telecom:

    • Aircall
    • EZ Texting
    • Myphoner
    • RingCentral

    Accounting apps:

    • Chargebee
    • Debitoor
    • Easybill
    • Freshbooks
    • Quickbooks
    • FastBill
    • Recurly
    • Sage Live
    • Sage One
    • Stripe
    • Xero
    • Zoho Books
    • Zoho Invoice

    Lead apps:

    • Prospect.io
    • LeadMaster

    Real Estate:

    • Contactually
    • Dotloop
    • FollowUpBoss
    • Pipedrive

    E-commerce:

    • Shopify

    Management:

    • APROPLAN
    • Outreach
    • Teamwork Projects

    Contact Repository:

    • FullContact

    Data cleaning:

    • DataValidation

    FinTech:

    • FinFolio
  • Does this service integrate with any other apps?
  • CRMs you can sync with Google Contacts, iCloud or Outlook 365:

    • 1CRM
    • Act! Essentials
    • Act! Premium Cloud
    • AllClients
    • amoCRM
    • Apptivo
    • Base CRM
    • Batchbook
    • bexio
    • BigContacts
    • Bitrix24
    • Capsule CRM
    • Clio
    • CompanyHub
    • ConnectWise Manage
    • EfficyCRM
    • EspoCRM
    • Facten
    • Freshsales
    • Highrise
    • HubspotCRM
    • Infusionsoft
    • Insightly
    • Less Annoying CRM
    • Livespace
    • Membrain
    • Microsoft Dynamics 365
    • Nimble
    • Nutshell
    • noCRM.io
    • OnePage CRM
    • Odoo 10
    • Office 365 Outlook.com
    • PersistIQ
    • Pipedrive
    • Pipelinedeals
    • Pipeliner CRM
    • Podio
    • Propeller CRM
    • ProsperWorks
    • Salesflare
    • Salesforce
    • Salesforce IQ
    • Salesmate
    • SalesSeek
    • Sellf
    • Sugar CRM
    • Teamleader
    • weclapp
    • Workbooks
    • Zoho CRM
    • Vtiger CRM

    Marketing apps:

    • ActiveCampaign
    • ActiveDEMAND
    • Benchmark
    • BombBomb
    • Campaign Monitor
    • ContactHub
    • Constant Contact
    • ConvertFox
    • Drip
    • Dotmailer
    • Emma
    • Hubspot
    • Infusionsoft
    • MailChimp
    • MailerLite
    • MailUp
    • Marketo
    • Microsoft Exchange
    • SendGrid
    • SendinBlue
    • Sharpspring
    • GetResponse
    • Ontraport
    • Pardot
    • Robly
    • TractionNext
    • Wishpond
    • Woodpecker

    Customer Support:

    • Clarabridge CX Social
    • Desk
    • Groove
    • Freshdesk
    • Front
    • Help Scout
    • Intercom
    • Kustomer
    • Mojo Helpdesk
    • Teamwork Desk
    • Zendesk

    Telecom:

    • Aircall
    • EZ Texting
    • Myphoner
    • RingCentral

    Accounting apps:

    • Chargebee
    • Debitoor
    • Easybill
    • Freshbooks
    • Quickbooks
    • FastBill
    • Recurly
    • Sage Live
    • Sage One
    • Stripe
    • Xero
    • Zoho Books
    • Zoho Invoice

    Lead apps:

    • Prospect.io
    • LeadMaster

    Real Estate:

    • Contactually
    • Dotloop
    • FollowUpBoss
    • Pipedrive

    E-commerce:

    • Shopify

    Management:

    • APROPLAN
    • Outreach
    • Teamwork Projects

    Contact Repository:

    • FullContact

    Data cleaning:

    • DataValidation

    FinTech:

    • FinFolio
  • What is this service generally used for?
  • Real Time 2 Way Contact & Lead Syncing between over 120 different applications.

  • Who are the main user groups of this service?
  • Users of at least 2 Saas Apps that we offer Syncing.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes we offer multi-user capabilities.

  • Does this service offer an API?
  • No

  • Does this service offer guides, tutorials and or customer support?
  • Yes, we are happy to offer assistance with the setup, guides, tutorials, and customer support via chat, email, or by phone and screen share.

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Other

Who uses Call Center Studio
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Languages:
English
Regional Restrictions:
Service requires VoIP.

Other

Who uses Hydra
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Languages:
Spanish, Italian, French, Portuguese, German, English
Regional Restrictions:
No restrictions.

Other

Who uses PieSync
  • Startups
  • SMEs
  • Agencies
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.
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