Compare CadmiumCD vs ChannelReply vs DiamanteDesk

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About CadmiumCD

Event Management Made Easy. CadmiumCD's event management software lets you collect and review submissions, manage speakers and exhibitors, and deliver exceptional experiences to your attendees, all from the same cloud-based platform. Manage your conference with confidence, with CadmiumCD.

About ChannelReply

Channel Reply seamlessly integrates all of your Amazon and eBay customer service messages into Zendesk, keeping you organized and making sure that your customers never get lost in the shuffle.

With ChannelReply, you’ll have access to to threaded conversations with all of your eBay and Amazon customers. ChannelReply makes it astonishingly simple to respond to all of your messages directly through Zendesk. We give you access to all of the information you need to stay organized and provide effective support.

About DiamanteDesk

DiamanteDesk is an independent support ticket system which is designed to listen to your customers and quickly react to satisfy their needs. Currently, it can be easily integrated into the Oro platform but in the short run it will be available for other CRM systems.

Our software enables big and small companies to support and guide their customers through emails, websites and phone calls. It is an easy and user-friendly tool designed to create tickets within the CRM and associate them with any customer from the system.

In DiamanteDesk tickets can be assigned to specific users and administrators and grouped into Branches in order to organize the workflow and focus on high-priority issues and requests.

Features

  • Accounts Payable
  • Accounts Receivable
  • API
  • Audience Targeting
  • Budgeting
  • Calendar Management
  • Contact Management
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Expense Tracking
  • External Integrations
  • Forecasting
  • General Account Ledger
  • Inventory Tracking
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Project Management
  • Scheduling
  • Social-Media Integration
  • Supplier Management
  • Third-Party Plugins/Add-Ons
  • Travel Management

Features

  • A/B Testing
  • API
  • Batch Permissions & Access
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • External Integrations
  • File Sharing
  • File Transfer
  • Multi-User
  • Notifications
  • Third-Party Plugins/Add-Ons

Features

  • Analytics
  • API
  • Batch Permissions & Access
  • Chat
  • Contact Management
  • Contact Sharing
  • CRM Integration
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Lead Management
  • Lead Scoring
  • Multi-User
  • Notifications
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Real-time Alerts
  • Workflow Management
  • Self-service Portal
  • Ticket Management
  • Instant Chat Integration
  • Social Media Integration
  • Call Integration
  • Knowledge Base
  • Support Forum

Summary

    No key features associated with this application.

Summary

    No key features associated with this application.

Summary

  • Easy-to-use help-desk open source support ticketing system and customer service solution.

Pricing

  • Credit card required: N/A
  • Per event pricing per module. Please contact us for more details.

Pricing

  • Starting from: $49.00/month
  • Credit card required: No
  • Starter: $49/Month
    Pro: $79/Month
    Enterprise: $179/Month

FAQs

    No FAQs associated with this application.

FAQs

    No FAQs associated with this application.

FAQs

    Does this service offer an API?
  • DiamanteDesk provides full control of the system via API

  • What is this service generally used for?
  • For customer support

  • Who are the main user groups of this service?
  • Small to large eCommerce merchants and IT Companies with specific business requirements for customer support

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes

  • Does this service integrate with any other apps?
  • Deep integrations with CRM systems (OroCRM, Salesforce, SugarCRM, etc), eCommerce solutions (Magento and Prestashop platforms, Shopify, eBay, Amazon marketplaces and stores, etc)
    Bug-tracking/project management tools (Jira, YouTrack, Redmine)

  • Does this service offer guides, tutorials and or customer support?
  • DiamanteDesk Documentation (on our website)
    Installation Guide (on our website)
    Upgrade Guide (on our website)
    Customer Support Online 24/7 (Live Rep)

Vendor Information

Founded:
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Based in:
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Employees:
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Likes:
Followers:
1.98k

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Other

Who uses CadmiumCD
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
North America

Other

Who uses ChannelReply
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses DiamanteDesk
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.
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