Compare C2 ATOM vs Vision Helpdesk vs Device42

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Software Description:

C2 ATOM is an ITSM (IT Service Management) software designed for organizations seeking to deliver quality IT services. This integrated, fully web-based solution, built to ITIL® v3 2011 standards, delivers efficient services while exceeding customer expectations.

Oriented around a multi-departmental service catalog that is flexible and without programming, our C2 ATOM solution can support IT Service Center activities.

Here are the key features of the C2 ATOM application

• An ITIL structured service catalog
• Mobile version (for tablets and smartphones)
• Web solution with no installation required on a workstation
• Non-modular solution Asset Management, Configuration Items (CIs), and Inventory
• A flexible and evolutive solution allowing for growth and change in the client’s structure
• Knowledge Base Management
• Self Service Portal
• Dashboards, Built-in Reports, and Report Generation capabilities
• API-Centric solution facilitating Integration

Software Description:

Vision Helpdesk offers three customer service tools.

1) Help Desk Software - Manage customer communication from various channels like Email, Chat, Facebook, Twitter, Phone and more at one central place.

2) Satellite Help Desk - Manage your multiple companies / brands / products customer support at one place keeping isolation between different companies.

3) Service Desk Software - PinkVERIFY Certified - ITIL / ITSM Compliant, offers features from help desk and satellite desk also includes - Asset Management, Incident, Problem, Change, Release, Contract, Product Catalog, Service Catalog and Financial Management.

Software Description:

Tracking and managing all of your IT and non-IT assets just got easier. Device42 software enables companies to discover, visualize, and understand their infrastructure and its interdependencies, all from a single dashboard. Track your full asset lifecycle, plus software licenses, service contracts, SSL Certificates, renewal reminders, and more. Generate mobile-friendly barcodes & QR codes, and don't forget about powerful reporting, a full audit trail, and an extensive RESTful API!

  • CMDB for the Cloud Era – A single source of truth within your organization. Get a clear view of your IT ecosystem to identify and manage all configuration items (CI) in your environment.
  • Data Center Management – Data center inventory and asset management. No more manual, decentralized Visio diagrams and/or inconsistent Excel spreadsheets.
  • IP Address Management – IPAM made easy. No more trying to make sense of multiple disparate and outdated spreadsheets. Support for IPv4 & IPv6.
  • Capacity & Power Planning – In addition to rack 'U' tracking, PDU outlet, and switch ports connections are recorded for capacity planning. Additionally, monitor power usage and control smart PDUs using SNMP.
  • App Dependency Mapping – Anticipate and understand the implications of a rack outage or downed server. Improve IT troubleshooting and MTTR with the clear network, connectivity, dependency, and impact visualizations.
  • IT Assets & QR Codes – Powerful ITAM functionality supports management and tracking of all assets featuring custom QR codes with no need for proprietary barcode readers. iOS, Android, and Windows devices are supported for inventory management.

Features:

  • Chat
  • Lead Scoring
  • Lead Management
  • Time Management
  • Call Tracking
  • Scheduling
  • Calendar Management
  • Dashboard
  • Third-Party Plugins/Add-Ons
  • Contact Sharing
  • Data Import
  • Multi-User
  • Batch Permissions & Access
  • Customer Management
  • Organization Management
  • Password & Access Management
  • External Integrations
  • API
  • Email Integration
  • Data Export
  • Contact Management
  • Notifications
  • Project Management
  • Bug Tracking

Features:

  • Scheduling
  • Supplier Management
  • Batch Permissions & Access
  • Multi-User
  • Project Management
  • Third-Party Plugins/Add-Ons
  • Calendar Management
  • External Integrations
  • 2-Factor Authentication
  • Customer Management
  • Dashboard
  • Notifications
  • Google Apps Integration
  • API
  • Chat
  • Task Scheduling/Tracking
  • Timesheets
  • Email Integration

Features:

  • Password & Access Management
  • Dashboard
  • Network Device Performance Monitoring
  • Network Visualization
  • Network Traffic Monitoring
  • Inventory Tracking
  • External Integrations
  • Data Visualization
  • Data Export

Summary:

    No key features associated with this application.

Summary:

  • Multi Channel Help Desk

  • Multi Brand Help Desk

  • Ticket Billing

  • Task Management

  • Help Desk Gamification and more..

  • Workflow Management

  • SLA and Escalation

  • Blabby - Staff Collaboration

  • Incident Management

  • Knowledgebase Management

Summary:

  • Data Center Asset Management

  • Data Center Visualization

  • Structured Cable Management

  • IT Asset & Inventory Management

  • Device & IP Discovery

  • Asset Lifecycle Management

  • IP Address Management

  • Password Management

  • Services Auto-Discovery

  • Software License Management

Core

$1,499.00
1 user(s) / year
Included in plan:
  • Data Center Asset Management
  • Data Center Visualization
  • Structured Cable Management
  • IT Asset & Inventory Management
  • Device & IP Discovery
  • Spare Parts Management
  • QR Codes and Asset Tags
  • Asset Lifecycle Management
  • IP Address Management
  • Role-Based Management
  • Contract & Purchase Management
  • Password Management
  • REST APIs

FAQs:

    No FAQs associated with this application.

FAQs:

    What are some applications this service is commonly used in tandem with?
  • Social media: Facebook, Twitter, LinkedIn
    Live chat: Userlike, Livechat Inc, Com100, Livezilla
    Remote session: Webex, Teamviewer, GotoAssist, Gotomeeting
    VOIP: Twillio
    CMS: Joomla, WordPress, Drupal
    Payment gateways: Paypal and Authorize.net
    Billing software: WHMCS, Hostbill, Freshbooks
    Email: Google Hosted emails, Exchange Servers and more

  • Does this service offer multi-user capability (e.g. teams)?
  • YES

  • Does this service offer guides, tutorials and or customer support?
  • YES

  • Who are the main user groups of this service?
  • Any business that wish to offer customer service support.

  • Does this service integrate with any other apps?
  • Vision Helpdesk integrates with several 3rd party apps

  • Does this service offer an API?
  • YES

  • What platforms does this service support?
  • Web Based Software and Mobile apps like IOS, Windows Phone and Android App

  • What is this service generally used for?
  • Managing customer support
    Managing IT support
    Task management

FAQs:

    What is this service generally used for?
  • Maintaining and auto-discovering the network, some of the highlights include Cloud Migration, Data Center Power Management, IP Address Tracking Software, Inventory Management Software, Patch Panel Cable Management, SSL Certificate Management, Savings Calculator, and ISO27001 Compliance.

  • Does this service integrate with any other apps?
  • Integrations include Jira, Cherwell, Infoblox, Hp Service Manager, Foreman, ZenDesk, Servicenow, BMC, Puppet, Logstash, Chef, Rundeck, Ansible, Vmware, Samanage, Saltstack, and Zapier.

  • Does this service offer guides, tutorials and or customer support?
  • We have extensive documentation available but we also have a customer support team that will help you install and maintain our software.

  • What are some applications this service is commonly used in tandem with?
  • Jira, ZenDesk, Servicenow, BMC, Puppety, Chef, Ansible, Saltstack, Zapier, and many more.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes.

  • Does this service offer an API?
  • Yes.

  • Who are the main user groups of this service?
  • Companies and enterprises in need of an CMDB, Application Dependency Mapping (ADM), and DCIM Software Marketplace, that delivers comprehensive, low-cost solutions that help companies automatically maintain an up-to-date inventory of their IP-based Devices and non-IP Assets, whether physical, logical, or virtual.

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
253

Publisher:

Founded:
-
Based in:
Nasik
Employees:
-
Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
234

Other:

Who uses C2 ATOM
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English, French
Regional Restrictions:
No restrictions.

Other:

Who uses Vision Helpdesk
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
Languages:
English, French, Spanish, Portuguese, Italian, Turkish, Russian, Dutch, Polish
Regional Restrictions:
No restrictions.

Other:

Who uses Device42
  • Startups
  • Enterprises
Desktop Platforms:
  • Windows
Languages:
English
Regional Restrictions:
No restrictions.
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