Compare C2 ATOM vs Deep Freeze Cloud vs Vision Helpdesk

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Software Description:

C2 ATOM is an ITSM (IT Service Management) software designed for organizations seeking to deliver quality IT services. This integrated, fully web-based solution, built to ITIL® v3 2011 standards, delivers efficient services while exceeding customer expectations.

Oriented around a multi-departmental service catalog that is flexible and without programming, our C2 ATOM solution can support IT Service Center activities.

Here are the key features of the C2 ATOM application

• An ITIL structured service catalog
• Mobile version (for tablets and smartphones)
• Web solution with no installation required on a workstation
• Non-modular solution Asset Management, Configuration Items (CIs), and Inventory
• A flexible and evolutive solution allowing for growth and change in the client’s structure
• Knowledge Base Management
• Self Service Portal
• Dashboards, Built-in Reports, and Report Generation capabilities
• API-Centric solution facilitating Integration

Software Description:

"Deep Freeze Reboot to Restore Software makes endpoints virtually indestructible. It protects the system by freezing a snapshot of a computer’s desired configuration and settings as defined by the IT Admin. With an instant reboot, any unwanted or unauthorized changes are completely erased from the system, restoring it back to its pristine Frozen state. Deep Freeze removes all software installed without your authorization with a single reboot and helps your organization achieve license compliance. This reboot to restore software provides unrestricted system access to end-users while preventing permanent configuration changes and ensures 100% workstation recovery with every restart. It reduces reliance on IT staff by empowering end-users to resolve system issues with just a simple restart which results in less number of IT support tickets and enhances productivity. Customers have reported an average reduction of 63% in IT tickets. The powerful reset mechanism of Deep Freeze provides a simple and effective way to clear all malicious changes to your system, including zero-day threats. Simply rebooting the systems will destroy any malware and restore them back to a known safe state instantly.

Following are the key features of Deep Freeze Reboot to Restore Software:

  • Central Management Enterprise Console which makes it easy for IT Admins to deploy, configure, and manage Deep Freeze
    computers across the network. You can also create a customized console with tailored features as per your organization's requirement.

  • Maintenance Tasks allow scheduling different maintenance windows to perform automatic updates using a batch file or third party
    management solutions.

  • Auto Windows Update feature automatically downloads Windows updates even when computers are frozen. IT Admins can schedule a maintenance window to perform automatic OS updates and return to a frozen state.

  • Remote Launch enables launching existing applications on selected computers from the console or even push the executable and launch it remotely.

  • MBR Protection features ensures enhanced security with protection for the Master Boot Record from rootkit injections and other alterations, making your security bulletproof.

  • ThawSpace features allows users to create virtual partitions to retain important data even if there is no separate physical partition available on the computer.

  • Lock Keyboard & Mouse feature can remotely lock keyboard and mouse to perform maintenance or to prevent any unauthorized changes. You can also notify users by remotely sending a message.

  • Power Management feature allows Perform Restart, Shutdown, Wake-On-LAN actions to take place on demand or on a scheduled basis.

  • Integration allows IT admins to use the built-in Command Line interface to manage Deep Freeze using the most popular desktop management systems such as Microsoft SCCM, Dell KACE, Apple Remote Desktop etc."

Software Description:

Vision Helpdesk offers three customer service tools.

1) Help Desk Software - Manage customer communication from various channels like Email, Chat, Facebook, Twitter, Phone and more at one central place.

2) Satellite Help Desk - Manage your multiple companies / brands / products customer support at one place keeping isolation between different companies.

3) Service Desk Software - PinkVERIFY Certified - ITIL / ITSM Compliant, offers features from help desk and satellite desk also includes - Asset Management, Incident, Problem, Change, Release, Contract, Product Catalog, Service Catalog and Financial Management.

Features:

  • Chat
  • Lead Scoring
  • Lead Management
  • Time Management
  • Call Tracking
  • Scheduling
  • Calendar Management
  • Dashboard
  • Third-Party Plugins/Add-Ons
  • Contact Sharing
  • Data Import
  • Multi-User
  • Batch Permissions & Access
  • Customer Management
  • Organization Management
  • Password & Access Management
  • External Integrations
  • API
  • Email Integration
  • Data Export
  • Contact Management
  • Notifications
  • Project Management
  • Bug Tracking

Features:

  • Anti-Virus
  • Malware Protection
  • Password & Access Management
  • Batch Permissions & Access
  • Customer Management
  • Multi-User

Features:

  • Scheduling
  • Supplier Management
  • Batch Permissions & Access
  • Multi-User
  • Project Management
  • Third-Party Plugins/Add-Ons
  • Calendar Management
  • External Integrations
  • 2-Factor Authentication
  • Customer Management
  • Dashboard
  • Notifications
  • Google Apps Integration
  • API
  • Chat
  • Task Scheduling/Tracking
  • Timesheets
  • Email Integration

Summary:

    No key features associated with this application.

Summary:

  • Central Management Enterprise Console which makes it easy for IT Admins to deploy, configure, and manage Deep Freeze computers across the network. You can also create a customized console with tailored features as per your organization's requirement.

  • Maintenance Tasks allow scheduling different maintenance windows to perform automatic updates using a batch file or third party management solutions.

  • Remote Launch enables launching existing applications on selected computers from the console or even push the executable and launch it remotely.

  • ThawSpace features allows users to create virtual partitions to retain important data even if there is no separate physical partition available on the computer.

  • Lock Keyboard & Mouse feature can remotely lock keyboard and mouse to perform maintenance or to prevent any unauthorized changes. You can also notify users by remotely sending a message.

  • Power Management feature allows Perform Restart, Shutdown, Wake-On-LAN actions to take place on demand or on a scheduled basis.

  • Integration allows IT admins to use the built-in Command Line interface to manage Deep Freeze using the most popular desktop management systems such as Microsoft SCCM, Dell KACE, Apple Remote Desktop etc.

Summary:

  • Multi Channel Help Desk

  • Multi Brand Help Desk

  • Ticket Billing

  • Task Management

  • Help Desk Gamification and more..

  • Workflow Management

  • SLA and Escalation

  • Blabby - Staff Collaboration

  • Incident Management

  • Knowledgebase Management

FAQs:

    No FAQs associated with this application.

FAQs:

    Who are the main user groups of this service?
  • Deep Freeze Reboot to Restore Software is ideally suited for both personal and enterprise users. This solution by Faronics helps manage, simplify, and secure multi-user computing environments and benefit educational institutions, healthcare facilities, libraries, government organizations, and corporations.

FAQs:

    What are some applications this service is commonly used in tandem with?
  • Social media: Facebook, Twitter, LinkedIn
    Live chat: Userlike, Livechat Inc, Com100, Livezilla
    Remote session: Webex, Teamviewer, GotoAssist, Gotomeeting
    VOIP: Twillio
    CMS: Joomla, WordPress, Drupal
    Payment gateways: Paypal and Authorize.net
    Billing software: WHMCS, Hostbill, Freshbooks
    Email: Google Hosted emails, Exchange Servers and more

  • Does this service offer multi-user capability (e.g. teams)?
  • YES

  • Does this service offer guides, tutorials and or customer support?
  • YES

  • Who are the main user groups of this service?
  • Any business that wish to offer customer service support.

  • Does this service integrate with any other apps?
  • Vision Helpdesk integrates with several 3rd party apps

  • Does this service offer an API?
  • YES

  • What platforms does this service support?
  • Web Based Software and Mobile apps like IOS, Windows Phone and Android App

  • What is this service generally used for?
  • Managing customer support
    Managing IT support
    Task management

Publisher:

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Publisher:

Founded:
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Based in:
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Publisher:

Founded:
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Based in:
Nasik
Employees:
-
Likes:
Followers:

Other:

Who uses C2 ATOM
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
French, English
Regional Restrictions:
No restrictions.

Other:

Who uses Deep Freeze Cloud
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Languages:
French, Chinese, English, Portuguese
Regional Restrictions:
No restrictions.

Other:

Who uses Vision Helpdesk
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
Languages:
Polish, Turkish, French, Spanish, Russian, English, Italian, Dutch, Portuguese
Regional Restrictions:
No restrictions.
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