Compare C2 ATOM vs IT Glue

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61%
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24%
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Software Description:

C2 ATOM is an ITSM (IT Service Management) software designed for organizations seeking to deliver quality IT services. This integrated, fully web-based solution, built to ITIL® v3 2011 standards, delivers efficient services while exceeding customer expectations.

Oriented around a multi-departmental service catalog that is flexible and without programming, our C2 ATOM solution can support IT Service Center activities.

Here are the key features of the C2 ATOM application

• An ITIL structured service catalog
• Mobile version (for tablets and smartphones)
• Web solution with no installation required on a workstation
• Non-modular solution Asset Management, Configuration Items (CIs), and Inventory
• A flexible and evolutive solution allowing for growth and change in the client’s structure
• Knowledge Base Management
• Self Service Portal
• Dashboards, Built-in Reports, and Report Generation capabilities
• API-Centric solution facilitating Integration

Software Description:

IT Glue is a documentation platform aimed at IT professionals. Information is imported from PSA, RMM, and other tools into IT Glue, where it is organized for ease of access. Document both hardware and software using automated processes to reduce the time it takes to onboard new clients. LucidChart and Word integrations help you document processes and documents as well. With relationship mapping and a robust search, your team will reduce the amount of time they waste looking for information by 50% or more. Key features include:

  • Track Any Asset
  • Relationship Mapping
  • Domain & SSL Tracking
  • Knowledge Base & SOPs
  • MyGlue Password Vault
  • Workflows
  • Version Control with Rollback
  • Audit Trail
  • Access Controls
  • SSO
  • Runbooks
  • Documentation Automation
  • SOC 2 Compliant

Features:

  • Chat
  • Lead Scoring
  • Lead Management
  • Time Management
  • Call Tracking
  • Scheduling
  • Calendar Management
  • Dashboard
  • Third-Party Plugins/Add-Ons
  • Contact Sharing
  • Data Import
  • Multi-User
  • Batch Permissions & Access
  • Customer Management
  • Organization Management
  • Password & Access Management
  • External Integrations
  • API
  • Email Integration
  • Data Export
  • Contact Management
  • Notifications
  • Project Management
  • Bug Tracking

Features:

  • History/Version Control
  • Contact Management
  • Organization Management
  • Dashboard
  • Inventory Tracking
  • File Sharing
  • 2-Factor Authentication
  • Batch Permissions & Access
  • Password & Access Management
  • External Integrations
  • Notifications
  • Multi-User
  • Data Export
  • Data Import
  • API

Summary:

    No key features associated with this application.

Summary:

    No key features associated with this application.

Basic

$19.00
1 user(s) / month
Included in plan:
  • 1 data source, 1-way PSA/CRM sync, unlimited organizations, documentation, and client accounts

Select

$29.00
1 user(s) / month
Included in plan:
  • 2 data sources, 2-way PSA/CRM sync, workflows, and unlimited organizations, documentation, and client accounts

Enterprise

$39.00
1 user(s) / month
Included in plan:
  • 2 data sources, 2-way PSA/CRM sync, workflows, runbooks, API, SSO, branding, and unlimited organizations, documentation, and client accounts

FAQs:

    No FAQs associated with this application.

FAQs:

    Does this service offer an API?
  • Yes.

  • What is this service generally used for?
  • Documenting client environments.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes. IT Glue is designed to enhance team efficiency and productivity.

  • Does this service offer guides, tutorials and or customer support?
  • IT Glue has a full Knowledge Base, a library of Flexible Asset templates, a series of How-To videos, and our Partner Success team for support.

  • Who are the main user groups of this service?
  • Managed Service Providers (MSPs) and other IT service organizations.

  • What are some applications this service is commonly used in tandem with?
  • PSA, RMM, and BDR tools, along with documentation creation tools such as MS Office and LucidChart.

  • Does this service integrate with any other apps?
  • Yes, with leading PSA, RMM, and BDR tools.

Publisher:

Founded:
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Based in:
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Employees:
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Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
2.49k
Followers:
10.7k

Other:

Who uses C2 ATOM
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English, French
Regional Restrictions:
No restrictions.

Other:

Who uses IT Glue
  • SMEs
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.
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