Compare C2 ATOM vs IT Glue vs Freshservice

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Software Description:

C2 ATOM is an ITSM (IT Service Management) software designed for organizations seeking to deliver quality IT services. This integrated, fully web-based solution, built to ITIL® v3 2011 standards, delivers efficient services while exceeding customer expectations.

Oriented around a multi-departmental service catalog that is flexible and without programming, our C2 ATOM solution can support IT Service Center activities.

Here are the key features of the C2 ATOM application

• An ITIL structured service catalog
• Mobile version (for tablets and smartphones)
• Web solution with no installation required on a workstation
• Non-modular solution Asset Management, Configuration Items (CIs), and Inventory
• A flexible and evolutive solution allowing for growth and change in the client’s structure
• Knowledge Base Management
• Self Service Portal
• Dashboards, Built-in Reports, and Report Generation capabilities
• API-Centric solution facilitating Integration

Software Description:

IT Glue is a documentation platform aimed at IT professionals. Information is imported from PSA, RMM, and other tools into IT Glue, where it is organized for ease of access. Document both hardware and software using automated processes to reduce the time it takes to onboard new clients. LucidChart and Word integrations help you document processes and documents as well. With relationship mapping and a robust search, your team will reduce the amount of time they waste looking for information by 50% or more. Key features include:

  • Track Any Asset
  • Relationship Mapping
  • Domain & SSL Tracking
  • Knowledge Base & SOPs
  • MyGlue Password Vault
  • Workflows
  • Version Control with Rollback
  • Audit Trail
  • Access Controls
  • SSO
  • Runbooks
  • Documentation Automation
  • SOC 2 Compliant

Software Description:

Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10000 SMB, mid-market, and enterprise customers worldwide.

Freshservice is designed, using ITIL best practice, to help IT organizations to focus on what’s most important – exceptional service delivery and customer satisfaction. In addition to supporting their service desk and ITSM needs, these customers choose Freshservice based on ease to use, speed of setup, customer service, and affordability.

Freshservice has an intuitive UI, is effortlessly configurable and customisable to meet customers’ exact requirements, and is easily integrated with other business and IT systems. Native integrations with a number of popular cloud services such as Google Apps, Dropbox, AWS, and Bomgar also speed up deployment and reach.

Freshservice is part of the Freshworks product family, whose products include Freshdesk Customer Support Software, Freshsales CRM Software etc. – with more than 100000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.

Features:

  • Chat
  • Lead Scoring
  • Lead Management
  • Time Management
  • Call Tracking
  • Scheduling
  • Calendar Management
  • Dashboard
  • Third-Party Plugins/Add-Ons
  • Contact Sharing
  • Data Import
  • Multi-User
  • Batch Permissions & Access
  • Customer Management
  • Organization Management
  • Password & Access Management
  • External Integrations
  • API
  • Email Integration
  • Data Export
  • Contact Management
  • Notifications
  • Project Management
  • Bug Tracking

Features:

  • History/Version Control
  • Contact Management
  • Organization Management
  • Dashboard
  • Inventory Tracking
  • File Sharing
  • 2-Factor Authentication
  • Batch Permissions & Access
  • Password & Access Management
  • External Integrations
  • Notifications
  • Multi-User
  • Data Export
  • Data Import
  • API

Features:

  • API
  • Gamification
  • Inventory Tracking
  • Dashboard
  • Notifications
  • Scheduling
  • Task Scheduling/Tracking

Summary:

    No key features associated with this application.

Summary:

    No key features associated with this application.

Summary:

  • Asset Management & Asset Discovery Includes: Assets Life cycle management; Better asset optimization; Controlling IT assets data; Discovering new assets easily.

  • Incident Management: Minimizes the impact of failures and interruptions on business operations & ensure best possible service level agreement.

  • Problem Management: Once user raises a problem, Freshservice simplifies the problem management process with a thorough problem analysis. This includes root cause analysis and analysing the impact and the symptoms of the problem in question.

  • Knowledge Base: Quick answers to all frequent queries.

  • Change Management: When it comes to tracking changes, looking up linked problems or making plans for a rollout, Freshservice makes sure that any and every task is just a few clicks away.

  • Release Management: This service makes release management as seamless as possible by equipping its users to deal with even the most unexpected of conflicts.

  • Contract Management: Easy to manage IT contracts with Freshservice.

Basic

$19.00
1 user(s) / month
Included in plan:
  • 1 data source, 1-way PSA/CRM sync, unlimited organizations, documentation, and client accounts

Select

$29.00
1 user(s) / month
Included in plan:
  • 2 data sources, 2-way PSA/CRM sync, workflows, and unlimited organizations, documentation, and client accounts

Enterprise

$39.00
1 user(s) / month
Included in plan:
  • 2 data sources, 2-way PSA/CRM sync, workflows, runbooks, API, SSO, branding, and unlimited organizations, documentation, and client accounts

Pricing:

  • Starting from: $19.00/month
  • Credit card required: N/A
  • Blossom: $19/agent/month, billed annually.
    Garden: $49/agent/month, billed annually.
    Estate: $79/agent/month, billed annually.
    Forest: $99/agent, billed annually.

FAQs:

    No FAQs associated with this application.

FAQs:

    Does this service offer an API?
  • Yes.

  • What is this service generally used for?
  • Documenting client environments.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes. IT Glue is designed to enhance team efficiency and productivity.

  • Does this service offer guides, tutorials and or customer support?
  • IT Glue has a full Knowledge Base, a library of Flexible Asset templates, a series of How-To videos, and our Partner Success team for support.

  • Who are the main user groups of this service?
  • Managed Service Providers (MSPs) and other IT service organizations.

  • What are some applications this service is commonly used in tandem with?
  • PSA, RMM, and BDR tools, along with documentation creation tools such as MS Office and LucidChart.

  • Does this service integrate with any other apps?
  • Yes, with leading PSA, RMM, and BDR tools.

FAQs:

    Who are the main user groups of this service?
  • The platform is most commonly used by IT admins, along with technicians and managers in businesses of all sizes.

  • What is this service generally used for?
  • Freshservice is used as a cloud-based ITIL service desk solution.

  • What platforms does this service support?
  • Online & native mobile apps.

  • Does this service integrate with any other apps?
  • Freshservice ServiceDesk integrates with the following applications:
    LogMeIn Rescue, FreshBooks, Harvest, Dropbox, Zapier, Pivotal Tracker, SurveyMonkey, Google Apps for Work, Google Calendar, JIRA.

  • Does this service offer an API?
  • Freshservice ServiceDesk has an API available for use.

  • What are some applications this service is commonly used in tandem with?
  • It is commonly used in tandem with: FreshBooks, Pivotal Tracker, and JIRA.

  • Does this service offer guides, tutorials and or customer support?
  • It offers: FAQs, Forum, a Knowledge Base, Online Support, Phone Support, Video Tutorials.

Publisher:

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Publisher:

Founded:
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10.7k

Publisher:

Founded:
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Other:

Who uses C2 ATOM
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English, French
Regional Restrictions:
No restrictions.

Other:

Who uses IT Glue
  • SMEs
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Freshservice
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
English, German, Spanish, Portuguese, Chinese, Czech, French, Italian, Finnish, Dutch, Danish, Swedish, Indonesian, Turkish, Vietnamese, Russian, Polish, Norwegian, Slovenian, Slovak, Korean, Hungarian, Estonian, Japanese
Regional Restrictions:
No restrictions.
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