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Software Description:

C2 ATOM is an ITSM (IT Service Management) software designed for organizations seeking to deliver quality IT services. This integrated, fully web-based solution, built to ITIL® v3 2011 standards, delivers efficient services while exceeding customer expectations.

Oriented around a multi-departmental service catalog that is flexible and without programming, our C2 ATOM solution can support IT Service Center activities.

Here are the key features of the C2 ATOM application

• An ITIL structured service catalog
• Mobile version (for tablets and smartphones)
• Web solution with no installation required on a workstation
• Non-modular solution Asset Management, Configuration Items (CIs), and Inventory
• A flexible and evolutive solution allowing for growth and change in the client’s structure
• Knowledge Base Management
• Self Service Portal
• Dashboards, Built-in Reports, and Report Generation capabilities
• API-Centric solution facilitating Integration

Software Description:

"Deep Freeze Reboot to Restore Software makes endpoints virtually indestructible. It protects the system by freezing a snapshot of a computer’s desired configuration and settings as defined by the IT Admin. With an instant reboot, any unwanted or unauthorized changes are completely erased from the system, restoring it back to its pristine Frozen state. Deep Freeze removes all software installed without your authorization with a single reboot and helps your organization achieve license compliance. This reboot to restore software provides unrestricted system access to end-users while preventing permanent configuration changes and ensures 100% workstation recovery with every restart. It reduces reliance on IT staff by empowering end-users to resolve system issues with just a simple restart which results in less number of IT support tickets and enhances productivity. Customers have reported an average reduction of 63% in IT tickets. The powerful reset mechanism of Deep Freeze provides a simple and effective way to clear all malicious changes to your system, including zero-day threats. Simply rebooting the systems will destroy any malware and restore them back to a known safe state instantly.

Following are the key features of Deep Freeze Reboot to Restore Software:

  • Central Management Enterprise Console which makes it easy for IT Admins to deploy, configure, and manage Deep Freeze
    computers across the network. You can also create a customized console with tailored features as per your organization's requirement.

  • Maintenance Tasks allow scheduling different maintenance windows to perform automatic updates using a batch file or third party
    management solutions.

  • Auto Windows Update feature automatically downloads Windows updates even when computers are frozen. IT Admins can schedule a maintenance window to perform automatic OS updates and return to a frozen state.

  • Remote Launch enables launching existing applications on selected computers from the console or even push the executable and launch it remotely.

  • MBR Protection features ensures enhanced security with protection for the Master Boot Record from rootkit injections and other alterations, making your security bulletproof.

  • ThawSpace features allows users to create virtual partitions to retain important data even if there is no separate physical partition available on the computer.

  • Lock Keyboard & Mouse feature can remotely lock keyboard and mouse to perform maintenance or to prevent any unauthorized changes. You can also notify users by remotely sending a message.

  • Power Management feature allows Perform Restart, Shutdown, Wake-On-LAN actions to take place on demand or on a scheduled basis.

  • Integration allows IT admins to use the built-in Command Line interface to manage Deep Freeze using the most popular desktop management systems such as Microsoft SCCM, Dell KACE, Apple Remote Desktop etc."

Software Description:

Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10000 SMB, mid-market, and enterprise customers worldwide.

Freshservice is designed, using ITIL best practice, to help IT organizations to focus on what’s most important – exceptional service delivery and customer satisfaction. In addition to supporting their service desk and ITSM needs, these customers choose Freshservice based on ease to use, speed of setup, customer service, and affordability.

Freshservice has an intuitive UI, is effortlessly configurable and customisable to meet customers’ exact requirements, and is easily integrated with other business and IT systems. Native integrations with a number of popular cloud services such as Google Apps, Dropbox, AWS, and Bomgar also speed up deployment and reach.

Freshservice is part of the Freshworks product family, whose products include Freshdesk Customer Support Software, Freshsales CRM Software etc. – with more than 100000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.

Features:

  • Chat
  • Lead Scoring
  • Lead Management
  • Time Management
  • Call Tracking
  • Scheduling
  • Calendar Management
  • Dashboard
  • Third-Party Plugins/Add-Ons
  • Contact Sharing
  • Data Import
  • Multi-User
  • Batch Permissions & Access
  • Customer Management
  • Organization Management
  • Password & Access Management
  • External Integrations
  • API
  • Email Integration
  • Data Export
  • Contact Management
  • Notifications
  • Project Management
  • Bug Tracking

Features:

  • Anti-Virus
  • Malware Protection
  • Password & Access Management
  • Batch Permissions & Access
  • Customer Management
  • Multi-User

Features:

  • API
  • Gamification
  • Inventory Tracking
  • Dashboard
  • Notifications
  • Scheduling
  • Task Scheduling/Tracking

Summary:

    No key features associated with this application.

Summary:

  • Central Management Enterprise Console which makes it easy for IT Admins to deploy, configure, and manage Deep Freeze computers across the network. You can also create a customized console with tailored features as per your organization's requirement.

  • Maintenance Tasks allow scheduling different maintenance windows to perform automatic updates using a batch file or third party management solutions.

  • Remote Launch enables launching existing applications on selected computers from the console or even push the executable and launch it remotely.

  • ThawSpace features allows users to create virtual partitions to retain important data even if there is no separate physical partition available on the computer.

  • Lock Keyboard & Mouse feature can remotely lock keyboard and mouse to perform maintenance or to prevent any unauthorized changes. You can also notify users by remotely sending a message.

  • Power Management feature allows Perform Restart, Shutdown, Wake-On-LAN actions to take place on demand or on a scheduled basis.

  • Integration allows IT admins to use the built-in Command Line interface to manage Deep Freeze using the most popular desktop management systems such as Microsoft SCCM, Dell KACE, Apple Remote Desktop etc.

Summary:

  • Asset Management & Asset Discovery Includes: Assets Life cycle management; Better asset optimization; Controlling IT assets data; Discovering new assets easily.

  • Incident Management: Minimizes the impact of failures and interruptions on business operations & ensure best possible service level agreement.

  • Problem Management: Once user raises a problem, Freshservice simplifies the problem management process with a thorough problem analysis. This includes root cause analysis and analysing the impact and the symptoms of the problem in question.

  • Knowledge Base: Quick answers to all frequent queries.

  • Change Management: When it comes to tracking changes, looking up linked problems or making plans for a rollout, Freshservice makes sure that any and every task is just a few clicks away.

  • Release Management: This service makes release management as seamless as possible by equipping its users to deal with even the most unexpected of conflicts.

  • Contract Management: Easy to manage IT contracts with Freshservice.

Pricing:

  • Starting from: $19.00/month
  • Credit card required: N/A
  • Blossom: $19/agent/month, billed annually.
    Garden: $49/agent/month, billed annually.
    Estate: $79/agent/month, billed annually.
    Forest: $99/agent, billed annually.

FAQs:

    No FAQs associated with this application.

FAQs:

    Who are the main user groups of this service?
  • Deep Freeze Reboot to Restore Software is ideally suited for both personal and enterprise users. This solution by Faronics helps manage, simplify, and secure multi-user computing environments and benefit educational institutions, healthcare facilities, libraries, government organizations, and corporations.

FAQs:

    Who are the main user groups of this service?
  • The platform is most commonly used by IT admins, along with technicians and managers in businesses of all sizes.

  • What is this service generally used for?
  • Freshservice is used as a cloud-based ITIL service desk solution.

  • What platforms does this service support?
  • Online & native mobile apps.

  • Does this service integrate with any other apps?
  • Freshservice ServiceDesk integrates with the following applications:
    LogMeIn Rescue, FreshBooks, Harvest, Dropbox, Zapier, Pivotal Tracker, SurveyMonkey, Google Apps for Work, Google Calendar, JIRA.

  • Does this service offer an API?
  • Freshservice ServiceDesk has an API available for use.

  • What are some applications this service is commonly used in tandem with?
  • It is commonly used in tandem with: FreshBooks, Pivotal Tracker, and JIRA.

  • Does this service offer guides, tutorials and or customer support?
  • It offers: FAQs, Forum, a Knowledge Base, Online Support, Phone Support, Video Tutorials.

Publisher:

Founded:
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Employees:
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Likes:
Followers:
254

Publisher:

Founded:
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Based in:
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Employees:
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Likes:
3.26k
Followers:
1.6k

Publisher:

Founded:
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Based in:
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Employees:
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Likes:
10.1k
Followers:
1.63k

Other:

Who uses C2 ATOM
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English, French
Regional Restrictions:
No restrictions.

Other:

Who uses Deep Freeze Cloud
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Languages:
English, Chinese, Portuguese, French
Regional Restrictions:
No restrictions.

Other:

Who uses Freshservice
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
English, German, Spanish, Portuguese, Chinese, Czech, French, Italian, Finnish, Dutch, Danish, Swedish, Indonesian, Turkish, Vietnamese, Russian, Polish, Norwegian, Slovenian, Slovak, Korean, Hungarian, Estonian, Japanese
Regional Restrictions:
No restrictions.
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