Compare BuddyCRM vs dotmailer vs Olark

BuddyCRM

CRM
 (0)
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Crozscore:

48%
what is this?
29%
interest falling

Crozscore:

88%
what is this?
87%
43%
interest falling

Crozscore:

86%
what is this?
81%
58%
interest falling
BuddyCRM screenshot view 3 more dotmailer screenshot view 4 more Olark screenshot view 4 more

Software Description:

Sales team focus - If they buy in and see the benefit, then the management data will be gold dust.

Easy to Use - We try and make sure no action in BuddyCRM takes more than 3 clicks.

Link with other systems (such as ERP and accounting) to display all customer information in one place, giving a single customer view.

Real-time management information through Buddy dashboards.

Interrogate your data in different ways to generate targeted campaign lists. Track the ROI on your marketing budget.

Software Description:

dotMailer is an ‘Easy Enterprise’ solution that enables international organizations, large SMEs and agencies to manage and grow their email offering. They do this by transforming how brands engage new and existing customers, shoppers and members, to build greater loyalty, brand advocacy and spend.

dotMailer's powerful, easy-to-use and feature-rich technology, significantly improves organizations’ sales and marketing productivity, digital communications and ROI by cutting both the time and costs spent on carrying out complex and specialist tasks.

dotMailer allows marketers to optimize their data collection and segmentation, design and personalization, campaign management, testing and sending, reporting and analytics.

Software Description:

Olark helps its users to engage visitors on their website using instant messengers while viewing real-time and contextually relevant customer information. They can see visitor location, geographic location, and even shopping cart balances and contents.
Users can give their customers the answers they need immediately and gain powerful insights about what they want for relationships that last.
Olark live chat is the easiest way to boost sales, help solve issues and understand customers.

Features:

Features:

  • Data Import

Features:

  • Analytics
  • API
  • Chat

Summary:

  • Record, track and manage activities with customers and prospects in one central, easy to use feed

  • Sync sent and received emails, with attachments, from any e- mail platform including mobile

  • Lead tracking and management

  • Customisable dashboards

  • Opportunity tracking and management

  • Dedicated Manager Module for tracking sales team activity levels and highlighting trends

  • Mobile through tablet and iOS app.

  • Ongoing support and assistance

Summary:

  • Reports: The reports are robust, showing open rates, browsers used, who clicked what, etc. It is easy to section out this information and deliver it to the appropriate stakeholders.

  • Import Mailing Lists: Users can load mailing lists and data straight into dotmailer, all in a matter of clicks.

  • Templates: dotMailer makes it easy to build template libraries, create and send campaigns.

  • Easy Editor: No HTML required. It's very easy to drag and drop elements, customizing a campaign according to user's needs.

  • Segmentation: Whatever type of data users have on them – geographical, transactional or behavioral.

  • Automation: dotMailer enables its users to automate key streams of their email marketing in minutes, so they get time back to focus on other things.

Summary:

  • Simple install: Just copy and paste an HTML snippet.

  • Visitor details: Know who and what's going on your website.

  • Transcripts: Every chat recorded for review.

  • Chat ratings: Get instant feedback from customers.

  • Reporting: Detailed, real-time reports.

  • Proactive chat: Directly or with targeted, automated rules.

Pricing:

  • Credit card required: N/A
  • Pricing on request.

Pricing:

  • Credit card required: N/A
  • Ultimate: $219 Month/15 operators.
    Platinum: $116 Month/8 operators.
    Gold: $44 Month/4 operators.
    Bronze: $15 Month/1 operator.
    14 days free trial for any plan.

FAQs:

    No FAQs associated with this application.

FAQs:

    Who are the main user groups of this service?
  • Main users of this tool are medium-suzed and large companies.

  • What is this service generally used for?
  • It is used for creating large scale marketing campaigns.

  • What platforms does this service support?
  • Web-based platform, no mobile apps offered.

  • What are some applications this service is commonly used in tandem with?
  • dotMailer is commonly used in tandem with: Magento, Salesforce, Facebook, Google Analytics, Magiq, Saleslogix, Microsoft Dynamics.

  • Does this service integrate with any other apps?
  • It integrates with: Drupal, Google Analytics, Magento, SalesForce, WordPress.

  • Does this service offer an API?
  • It offers an API.

  • Does this service offer guides, tutorials and or customer support?
  • Support offered: Live Chat Support, Online Training, Phone Support, Specialized Training Courses.

FAQs:

    Who are the main user groups of this service?
  • It is used by sales and support teams in large enterprises, mid size business, non profits, small business.

  • What is this service generally used for?
  • Olark is generally used for live chat customer support.

  • What platforms does this service support?
  • Mobile and desktop — iPhone, Android, Windows and Mac

  • What are some applications this service is commonly used in tandem with?
  • This service is most commonly used in tandem with: FluidSurveys; Desk.com; Cayzu Help Desk; Pipeliner CRM; Zendesk; and Freshdesk.

  • Does this service integrate with any other apps?
  • Among others, it integrates with: Desk.com, Wordpress, Salesforce Sales Cloud, Zendesk, Freshdesk, Highrise CRM, SugarCRM, Groove, Talkdesk , Shopify, BigCommerce, PrestaShop, Magento , Volusion, 3dCart, Google Analytics, Unbounce, Segment.

  • Does this service offer an API?
  • Olark live chat has an API available.

  • Does this service offer multi-user capability (e.g. teams)?
  • Chats can be transfered from one agent to another and they can set up groups.

  • Does this service offer guides, tutorials and or customer support?
  • They offer: FAQs, knowledge base, online support, phone support, video tutorials.

Publisher:

Founded:
2009
Based in:
-
Employees:
11-50
Likes:
84
Followers:
86

Publisher:

Founded:
1999
Based in:
London
Employees:
51-200
Likes:
Followers:

Publisher:

Founded:
2008
Based in:
Ann Arbor
Employees:
11-50
Likes:
Followers:

Other:

Regional Restrictions:
No restrictions.

Other:

Who uses dotmailer
  • Freelance
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Regional Restrictions:
No restrictions.

Other:

Regional Restrictions:
No restrictions.
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