Sales team focus - If they buy in and see the benefit, then the management data will be gold dust.
Easy to Use - We try and make sure no action in BuddyCRM takes more than 3 clicks.
Link with other systems (such as ERP and accounting) to display all customer information in one place, giving a single customer view.
Real-time management information through Buddy dashboards.
Interrogate your data in different ways to generate targeted campaign lists. Track the ROI on your marketing budget.
This is powerful and simple customer support and ticket management software. HappyFox integrates with all email accounts & websites to ensure that all support requests get collated.
It allows its users to organize better, assign the right email to the right person, respond faster and track everything.
Also, using this service they will reduce chaos and bring order to their support process with a robust support ticket system, self-service knowledge base and community forums.
RocketBolt is a simple, yet powerful lead tracking tool that decreases the amount of time sales teams waste researching and monitoring leads.RocketBolt integrates seamlessly with your current marketing and sales workflows to record lead activity.Once a high-priority lead is identified, RocketBolt continuously monitors that lead's activity - on your website, in the news, and across social media; and alerts sellers to key strategic contact opportunities in real time.
Record, track and manage activities with customers and prospects in one central, easy to use feed
Sync sent and received emails, with attachments, from any e- mail platform including mobile
Lead tracking and management
Opportunity tracking and management
Dedicated Manager Module for tracking sales team activity levels and highlighting trends
Mobile through tablet and iOS app.
Ongoing support and assistance
Writing Knowledge Base Articles: HappyFox provides users with tools for writing articles and organizing those articles into sections. They can also embed images and videos into articles, to provide both support agents and customers with the information they need.
Deriving Insights from Advanced Reporting Tools: Detailed customer support reports created with HappyFox help businesses improve customer satisfaction levels.
Replying to Customer Support Tickets: Rather than trying to manage an influx of incoming emails from customers, HappyFox users are able to answer questions from inside the integrated platform.
Using Smart Rules to Automate Tasks: Smart ticket assignments use a round-robin system to evenly allocate tickets to support agents as they enter the system.
Searching an Internal Knowledge Base for Documentation: In addition to creating external knowledge bases that are accessible to customers and indexed by search engines, businesses are able to use HappyFox to create private internal knowledge bases.
Integration: Integrates with all major marketing automation and email platforms such as Gmail and Outlook.
24/7 Lead Monitoring: Across the news and social media with instant alerts about relevant sales opportunities.
Real-time tracking of sales leads on your website, and one-click lead and data syncing with Salesforce.
Credit card required: N/A
Popular: $19 per staff / month
Mighty: $29 per staff / month
Fantastic: $49 per staff / month
Enterprise: $69 per staff / month
Free trial starts with Mighty plan.
Starting from: $39.00/month
Credit card required: N/A
Free users get up to 500 tracked emails per month and unlimited CRM contacts and usage.
Premium tiers start at $39 per seat/per month after a one month free trial.
Pricing increases as the number of tracked and monitored leads in the system increases.
No FAQs associated with this application.
Does this service offer an API?
It offers an API.
Who are the main user groups of this service?
The software is most frequently used by IT departments and support teams in education, retail, travel, IT services, non-profit, government, telecom, healthcare, and real estate industries.
What is this service generally used for?
HappyFox provides practical help desk solutions.
What platforms does this service support?
It is web-based application that works on: Linux, Mac, Windows, Android, iPhone-iPad, Windows Phone.
What are some applications this service is commonly used in tandem with?
The most commonly, HappyFox is used in tandem with: HelpOnClick Live Chat Software, Salesforce, Google Apps, Facebook, and SurveyMonkey.
Does this service integrate with any other apps?
HappyFox provides its users with more than 20 integration options, making it possible to use this help desk and knowledge base solution in conjunction with CRM, survey, e-commerce, accounting, live chat, voice, and social media tools.
Does this service offer guides, tutorials and or customer support?
They provide: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials.