Compare BroadSoft vs Jive Communications vs ShoreTel

More Information More Information More Information

Crozscore:

84%
what is this?
100%
44%
interest falling

Crozscore:

91%
what is this?
92%
48%
no significant changes

Crozscore:

81%
what is this?
60%
45%
no significant changes
BroadSoft screenshot view 5 more Jive Communications screenshot ShoreTel screenshot view 5 more

Software Description:

BroadSoft is one of the world's biggest Unified Communication providers that offers a cloud-based UCaaS solution. The platform enables service providers to offer advanced communications systems to UC providers (25 of the world’s 30 top service providers across 80 countries), as well as to end users.

The service boasts quick deployment and availability of support, which led to the fast acceptance by clients that only used basic telephony functionalities. In general, BroadSoft provides HD video, voice, messaging, screen sharing, file sharing and conferencing in a single cloud software.

The platform easily integrates with user's existing business applications and offers native mobile apps for Android and iOS devices. That way, BroadSoft creates an improved workplace with omnichannel collaboration from the office or on-the-move.

Software Description:

Jive provides cloud-based phone systems and Unified Communications services. Jive’s customers include high-growth businesses and public sector institutions needing a scalable platform that is more flexible and cost-effective than their existing legacy systems. Jive’s cloud architecture offers an integrated, seamless experience that provides richer context and creates more efficient connections between co-workers and clients. Jive’s cloud delivery model ensures that each organization always has the latest technology, features, and applications—making Jive the last phone system you’ll ever need.

Software Description:

ShoreTel, now as a part of the Mitel Company, offers business communications solutions for small and middle-sized enterprises. It particularly stands out for its client satisfaction, customer commitment, value, and cheapest cumulative ownership.

This service provides VoIP to more than 10,000 companies. The most popular platform is ShoreTel Connect, the cloud-based business VoIP solution, that also works as a hybrid solution with on-premises hardware.

There is also hosted service offered, via internet circuits or MPLS circuits.

Features:

  • Click-to-Dial
  • Call Tracking
  • Notifications
  • API
  • Contact Management
  • Email Integration
  • 2-Factor Authentication
  • Google Apps Integration
  • Chat
  • External Integrations
  • Call Recording

Features:

  • SMS
  • Custom Data Forms
  • Calendar Management
  • Project Management
  • Google Apps Integration
  • Email Integration
  • 2-Factor Authentication
  • Call Disposition
  • History/Version Control
  • API
  • Multi-User
  • External Integrations
  • Notifications
  • Contact Sharing
  • Contact Management
  • Call Recording
  • Call Tracking
  • Softphone
  • Click-to-Dial
  • Chat
  • Scheduling

Features:

  • Click-to-Dial
  • Call Tracking
  • Call Recording
  • External Integrations
  • Scheduling
  • Notifications
  • Google Apps Integration
  • API
  • Contact Management
  • Email Integration

Summary:

  • Omni-channel customer interactions

  • Unified communications built in to facilitate collaboration

  • Predictive analytics-based routing to match each customer with the best agent

  • Built in IVR

  • Skills-based routing

  • Real-time and historical reporting

  • Call recording

  • Performance analytics

  • Messaging

  • Screen Sharing

Summary:

  • Build a call flow within minutes using Jive's intuitive Dial Plan Editor.

  • Jive Video enables real-time collaboration and improves decision making.

  • Jive Contact Center delivers a broad set of features and real-time reports.

  • Jive Voice lets you enjoy all-inclusive features like unlimited voicemail boxes.

  • With Jive Voice and Find Me/Follow Me you don't ever have to miss a call again.

Summary:

    No key features associated with this application.

Telephony-only

$19.99
1 user(s) / month
Included in plan:
  • Direct Dial
  • PBX functions
  • Voicemail
  • 3-Way Calling

Essentials

$30.99
1 user(s) / month
Included in plan:
  • All Telephony-only features
  • ShoreTel Connect Portal
  • ShoreTel Connect Desktop App
  • Instant Messaging (IM)
  • Online Meetings
  • Video Calling
  • Conferencing

Standard

$37.99
1 user(s) / month
Included in plan:
  • All Essentials features
  • Enhanced Services for Supervisors
  • Voicemail Transcription
  • CRM Integration

FAQs:

    Does this service offer multi-user capability (e.g. teams)?
  • No.

  • Does this service offer an API?
  • BroadSoft offers REST API.

  • Does this service offer guides, tutorials and or customer support?
  • Support: Email Support, Phone Support, Training, Knowledge Base.

  • Does this service integrate with any other apps?
  • Integrations: G Suite, Salesforce, Microsoft Office, Box, Twitter, Oracle.

  • What is this service generally used for?
  • This service is generally used as unified communications as a service (UCaaS) platform.

  • What platforms does this service support?
  • Web-based, Android, iOS.

  • Who are the main user groups of this service?
  • Users of BroadSoft are SMEs and large enterprises.

FAQs:

    Does this service offer an API?
  • Yes!

  • Who are the main user groups of this service?
  • Jive’s customers include high-growth businesses and public sector institutions.

  • Does this service offer guides, tutorials and or customer support?
  • 24/7 customer support

  • What is this service generally used for?
  • Businesses in need of a scalable platform that is more flexible and cost-effective than their existing legacy systems. Jive will be your first and last phone system!

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes!

FAQs:

    Does this service offer multi-user capability (e.g. teams)?
  • No.

  • What are some applications this service is commonly used in tandem with?
  • It is most frequently used in tandem with CRM, ERP or HR software.

  • Does this service integrate with any other apps?
  • Integrations available: G-Suite, Microsoft Outlook, Salesforce, NetSuite, Zendesk, Microsoft Dynamics, JobDiva, Office 365.

  • Who are the main user groups of this service?
  • This service is mostly used by smaller and middle-sized enterprises.

  • What platforms does this service support?
  • Platforms: Web-based, On-premise, Android, iOS.

  • What is this service generally used for?
  • ShoreTel is VoIP and Unified Communication platform.

  • Does this service offer an API?
  • Yes, ShoreTel offers API.

  • Does this service offer guides, tutorials and or customer support?
  • Support offered: Online Support, Phone Support, Email Support, Training.

Publisher:

Founded:
-
Based in:
Gaithersburg
Employees:
1001-5000
Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
10.5k

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Other:

Who uses BroadSoft
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Jive Communications
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
Mobile Platforms:
  • iOS
  • Android
Languages:
English, Spanish, Portuguese
Regional Restrictions:
No restrictions.

Other:

Who uses ShoreTel
  • SMEs
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.
Back to top