Compare BroadSoft vs Tenfold vs NetFortris

More Information More Information More Information

Crozscore:

84%
what is this?
100%
44%
interest falling

Crozscore:

92%
what is this?
95%
39%
interest falling

Crozscore:

77%
what is this?
31%
interest rising
BroadSoft screenshot view 5 more Tenfold screenshot NetFortris screenshot view 1 more

Software Description:

BroadSoft is one of the world's biggest Unified Communication providers that offers a cloud-based UCaaS solution. The platform enables service providers to offer advanced communications systems to UC providers (25 of the world’s 30 top service providers across 80 countries), as well as to end users.

The service boasts quick deployment and availability of support, which led to the fast acceptance by clients that only used basic telephony functionalities. In general, BroadSoft provides HD video, voice, messaging, screen sharing, file sharing and conferencing in a single cloud software.

The platform easily integrates with user's existing business applications and offers native mobile apps for Android and iOS devices. That way, BroadSoft creates an improved workplace with omnichannel collaboration from the office or on-the-move.

Software Description:

Tenfold is more than just a sales dialer solution that helps you provide a better experience for your customers at every call. The system delivers you actionable customer intelligence with fast and easy access to unified view of the most relevant customer information during the interaction process. Tenfold collects and aggregates data and automatically creates a profile for every customer. This instant access to customer profile when the interaction is ongoing empowers your agents to perform and provide customers with everything they need and more.
With Tenfold, reps can easily gain deeper insights about their customers, allowing them to fully understand their needs, wants, and more. This, in turn, empowers your reps to provide better response and make smart decisions in an instant. TenFold improves agent-customer conversations, thanks to its smooth and friction-free integration with the world’s leading CRM platforms as well as popular phone systems. Chances are Tenfold can easily be incorporated into your existing phone system, eliminating the need to acquire and set up specific phone models and overhaul your communications system.

Software Description:

NetFortris provides business voice, unified communications, and contact center solutions. This company is a leading provider of secure cloud communication solutions, intended for mid-sized and enterprise businesses.

NetFortris offers cloud-based, on-premise PBX VoIP services, including 3-way calling, retrieve transfers, call logs, call screening and more. This service also offers mobile apps, so users can make and receive calls on-the-go, read chats, and access some of the call center functions.

NetFortis is a United Communications solution, which significantly improves the productivity of distributed workforces, connecting them via desktop computers and mobile devices. Features included are business collaboration, complete VoIP functionality, desktop and files sharing, voice and video conferencing, as well as an integrated dashboard.

Features:

  • Click-to-Dial
  • Call Tracking
  • Notifications
  • API
  • Contact Management
  • Email Integration
  • 2-Factor Authentication
  • Google Apps Integration
  • Chat
  • External Integrations
  • Call Recording

Features:

  • Call Tracking
  • Dashboard
  • Lead Management
  • Notifications
  • Contact Management
  • Contact Sharing

Features:

  • Chat
  • Scheduling
  • Notifications
  • Contact Management
  • Call Tracking
  • Call Recording
  • External Integrations
  • Softphone
  • Click-to-Dial

Summary:

  • Omni-channel customer interactions

  • Unified communications built in to facilitate collaboration

  • Predictive analytics-based routing to match each customer with the best agent

  • Built in IVR

  • Skills-based routing

  • Real-time and historical reporting

  • Call recording

  • Performance analytics

  • Messaging

  • Screen Sharing

Summary:

    No key features associated with this application.

Summary:

  • Hosted PBX

  • Call Reports

  • Video Conferencing

  • Audio Conferencing

  • Mobile App for iOS

  • Mobile App for Android

  • Softphone

  • Voicemail Transcription

  • Call Center Software

  • On Demand Recording

Essentials

$19.99
1 user(s) / month
Included in plan:
  • 100+ Phone Features
  • Unlimited Calls
  • Unlimited Basic Queues
  • Auto Attendant
  • 24/7 Gold Support
  • Fonality Academy Training

Professional

$24.99
1 user(s) / month
Included in plan:
  • Softphone
  • Heads Up Display™ (HUD) Web
  • HUD Mobile App
  • Click to Dial Browser Extension
  • Helpful Integrations (connect tools you use)
  • Audio Conferencing
  • On-Demand Recording
  • Daily Email Reports

Ultimate

$34.99
1 user(s) / month
Included in plan:
  • Voicemail Transcription
  • HD Video Collaboration
  • Advanced Call Center Agent License

FAQs:

    Does this service offer multi-user capability (e.g. teams)?
  • No.

  • Does this service offer an API?
  • BroadSoft offers REST API.

  • Does this service offer guides, tutorials and or customer support?
  • Support: Email Support, Phone Support, Training, Knowledge Base.

  • Does this service integrate with any other apps?
  • Integrations: G Suite, Salesforce, Microsoft Office, Box, Twitter, Oracle.

  • What is this service generally used for?
  • This service is generally used as unified communications as a service (UCaaS) platform.

  • What platforms does this service support?
  • Web-based, Android, iOS.

  • Who are the main user groups of this service?
  • Users of BroadSoft are SMEs and large enterprises.

FAQs:

    No FAQs associated with this application.

FAQs:

    Does this service integrate with any other apps?
  • Integrations: Salesforce, Box, Dropbox, One Drive and Google Drive, Zendesk, Snap Recordings, Microsoft Outlook, Zipwhip.

  • What is this service generally used for?
  • NetFortris is used as united communications solution.

  • Does this service offer guides, tutorials and or customer support?
  • Support: FAQs, Training, Webinars, Phone Support, Chat, Email Support.

  • Who are the main user groups of this service?
  • Main users of this service are middle-sized companies.

  • What platforms does this service support?
  • NetFortris offers Public Cloud, Private Cloud, and Hybrid-Hosted deployment, along with mobile apps for Android and iOS devices.

Publisher:

Founded:
-
Based in:
Gaithersburg
Employees:
1001-5000
Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
368
Followers:
2.9k

Publisher:

Founded:
-
Based in:
Plano
Employees:
201-500
Likes:
2.58k
Followers:
13.4k

Other:

Who uses BroadSoft
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Tenfold
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Languages:
Spanish, English
Regional Restrictions:
No restrictions.

Other:

Who uses NetFortris
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.
Back to top