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About BroadSoft

BroadSoft is one of the world's biggest Unified Communication providers that offers a cloud-based UCaaS solution. The platform enables service providers to offer advanced communications systems to UC providers (25 of the world’s 30 top service providers across 80 countries), as well as to end users.

The service boasts quick deployment and availability of support, which led to the fast acceptance by clients that only used basic telephony functionalities. In general, BroadSoft provides HD video, voice, messaging, screen sharing, file sharing and conferencing in a single cloud software.

The platform easily integrates with user's existing business applications and offers native mobile apps for Android and iOS devices. That way, BroadSoft creates an improved workplace with omnichannel collaboration from the office or on-the-move.

About Tenfold

Tenfold is more than just a sales dialer solution that helps you provide a better experience for your customers at every call. The system delivers you actionable customer intelligence with fast and easy access to unified view of the most relevant customer information during the interaction process. Tenfold collects and aggregates data and automatically creates a profile for every customer. This instant access to customer profile when the interaction is ongoing empowers your agents to perform and provide customers with everything they need and more.
With Tenfold, reps can easily gain deeper insights about their customers, allowing them to fully understand their needs, wants, and more. This, in turn, empowers your reps to provide better response and make smart decisions in an instant. TenFold improves agent-customer conversations, thanks to its smooth and friction-free integration with the world’s leading CRM platforms as well as popular phone systems. Chances are Tenfold can easily be incorporated into your existing phone system, eliminating the need to acquire and set up specific phone models and overhaul your communications system.

About Fuze

Fuze is a global cloud communications and collaboration software platform for the enterprise. Through an innovative and consumer-inspired unified experience, Fuze enables seamless transition between calling, meeting, chatting, and sharing. Fuze empowers the digital workforce anytime, anywhere, and across any device. Headquartered in Boston, MA, Fuze has additional locations including New York, San Francisco, Seattle, Ottawa, London, Amsterdam, Aveiro (Portugal), Paris, Munich, Zurich, Copenhagen, and Sydney.

Features

  • 2-Factor Authentication
  • API
  • Calendar Management
  • Contact Management
  • Contact Sharing
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Multi-User
  • Notifications
  • Project Management
  • Scheduling
  • Call Recording

Features

  • API
  • External Integrations
  • Multi-User
  • Notifications
  • Scheduling
  • Call Recording
  • Custom Data Forms
  • Call Tracking
  • Call Disposition
  • Click-to-Dial

Features

  • 2-Factor Authentication
  • API
  • Calendar Management
  • Contact Management
  • Contact Sharing
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Multi-User
  • Notifications
  • Project Management
  • Scheduling
  • Call Recording

Summary

  • Omni-channel customer interactions

  • Unified communications built in to facilitate collaboration

  • Predictive analytics-based routing to match each customer with the best agent

  • Built in IVR

  • Skills-based routing

  • Real-time and historical reporting

  • Call recording

  • Performance analytics

  • Messaging

  • Screen Sharing

Summary

    No key features associated with this application.

Summary

  • Audio Conferencing

  • Video Conferencing

  • Call Park

  • Call Recording

  • Answering Rules

  • Directory of Employee Names

  • Call Reports

  • User Templates

  • Multi-level Interactive Voice Response (IVR)

  • Hosted PBX

FAQs

    Does this service offer multi-user capability (e.g. teams)?
  • No.

  • Does this service offer an API?
  • BroadSoft offers REST API.

  • Does this service offer guides, tutorials and or customer support?
  • Support: Email Support, Phone Support, Training, Knowledge Base.

  • Does this service integrate with any other apps?
  • Integrations: G Suite, Salesforce, Microsoft Office, Box, Twitter, Oracle.

  • What is this service generally used for?
  • This service is generally used as unified communications as a service (UCaaS) platform.

  • What platforms does this service support?
  • Web-based, Android, iOS.

  • Who are the main user groups of this service?
  • Users of BroadSoft are SMEs and large enterprises.

FAQs

    No FAQs associated with this application.

FAQs

    Does this service integrate with any other apps?
  • Integrations: Salesforce Service Cloud, Zendesk, Skype for Business, Microsoft Dynamics CRM, Microsoft Office 365, ServiceNow, NetSuite, Zoho CRM, SugarCRM, Bullhorn CRM.

  • What is this service generally used for?
  • This is a unified communications platform.

  • Does this service offer an API?
  • Yes, we offer an API.

  • Does this service offer guides, tutorials and or customer support?
  • Support: Phone, Email, Community, FAQs, Knowledge Base, Video Tutorials.

  • Who are the main user groups of this service?
  • Main users of Fuze are enterprises with 500+ employees.

  • What platforms does this service support?
  • Fuse is a web-based software, with mobile apps for Android and iOS devices.

Vendor Information

Founded:
-
Based in:
Gaithersburg
Employees:
1001-5000
Likes:
2.17k
Followers:
8.66k

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Vendor Information

Founded:
-
Based in:
Boston
Employees:
501-1000
Likes:
Followers:

Other

Who uses BroadSoft
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses Tenfold
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Languages:
Spanish, English
Regional Restrictions:
No restrictions.

Other

Who uses Fuze
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
German, French, Spanish, Dutch, English
Regional Restrictions:
No restrictions.
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