Compare BroadSoft vs Hubgets vs Fuze

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Software Description

BroadSoft is one of the world's biggest Unified Communication providers that offers a cloud-based UCaaS solution. The platform enables service providers to offer advanced communications systems to UC providers (25 of the world’s 30 top service providers across 80 countries), as well as to end users.

The service boasts quick deployment and availability of support, which led to the fast acceptance by clients that only used basic telephony functionalities. In general, BroadSoft provides HD video, voice, messaging, screen sharing, file sharing and conferencing in a single cloud software.

The platform easily integrates with user's existing business applications and offers native mobile apps for Android and iOS devices. That way, BroadSoft creates an improved workplace with omnichannel collaboration from the office or on-the-move.

Software Description

Our mission is to improve the way people communicate at work. Lots of companies are already migrating to instant messaging and other fast communication methods, but they are still up against many challenges. One of the toughest is that people find it harder to focus due to constant interruptions. As an instant messaging user, you get messages every minute. Such interruptions, which many times are wrapped up in "nice" notifications, kill productivity and frustrate people a lot. So, even though it solves many workplace needs, instant communication poses a great risk - making your team feel disconnected and unhappy.

We want to help every team member find a balance between instant and focus. Hubgets uses artificial intelligence to learn about each user's communication behavior and acts based on the Happiness Index it computes. We care about each person, every minute, in order to make the whole team more productive. Knowledge is indexed and organized, so basically any team using Hubgets will naturally accumulate experience that can be easily exchanged.

Page by Hubgets takes care of customer communication flows too. Page is like a web business card available for every team member. Hubgets users don't need to give out their phone number to be reached. With Page, business partners and customers can get in touch with them in real-time on chat, voice and video. For free, without installing any software.

Hubgets is free for up to 20 users, and it takes less than 1 minute to create your account.

Software Description

Fuze is a global cloud communications and collaboration software platform for the enterprise. Through an innovative and consumer-inspired unified experience, Fuze enables seamless transition between calling, meeting, chatting, and sharing. Fuze empowers the digital workforce anytime, anywhere, and across any device. Headquartered in Boston, MA, Fuze has additional locations including New York, San Francisco, Seattle, Ottawa, London, Amsterdam, Aveiro (Portugal), Paris, Munich, Zurich, Copenhagen, and Sydney.

Features

  • Click-to-Dial
  • Call Tracking
  • Notifications
  • API
  • Contact Management
  • Email Integration
  • 2-Factor Authentication
  • Google Apps Integration
  • Chat
  • External Integrations
  • Call Recording

Features

  • Softphone
  • Chat
  • File Sharing
  • File Transfer
  • Click-to-Dial
  • Call Disposition
  • Call Tracking
  • External Integrations
  • Contact Management
  • Contact Sharing
  • Call Recording
  • Multi-User
  • Notifications
  • API

Features

  • Notifications
  • Google Apps Integration
  • Email Integration
  • Scheduling
  • Call Recording
  • External Integrations
  • API
  • Contact Management

Summary

  • Omni-channel customer interactions

  • Unified communications built in to facilitate collaboration

  • Predictive analytics-based routing to match each customer with the best agent

  • Built in IVR

  • Skills-based routing

  • Real-time and historical reporting

  • Call recording

  • Performance analytics

  • Messaging

  • Screen Sharing

Summary

    No key features associated with this application.

Summary

  • Audio Conferencing

  • Video Conferencing

  • Call Park

  • Call Recording

  • Answering Rules

  • Directory of Employee Names

  • Call Reports

  • User Templates

  • Multi-level Interactive Voice Response (IVR)

  • Hosted PBX

FAQs

    Does this service offer multi-user capability (e.g. teams)?
  • No.

  • Does this service offer an API?
  • BroadSoft offers REST API.

  • Does this service offer guides, tutorials and or customer support?
  • Support: Email Support, Phone Support, Training, Knowledge Base.

  • Does this service integrate with any other apps?
  • Integrations: G Suite, Salesforce, Microsoft Office, Box, Twitter, Oracle.

  • What is this service generally used for?
  • This service is generally used as unified communications as a service (UCaaS) platform.

  • What platforms does this service support?
  • Web-based, Android, iOS.

  • Who are the main user groups of this service?
  • Users of BroadSoft are SMEs and large enterprises.

FAQs

    Does this service offer guides, tutorials and or customer support?
  • Hubgets provides customer support via email and an online community called Ask HUG!

  • What platforms does this service support?
  • Native iOS app, Windows desktop app, Mac desktop app, browser-based.

  • What is this service generally used for?
  • Life is short and frustration at work can be very damaging. Hubgets is a communication framework, all features converging to make teams happier. When properly managed, a happy team is able to deliver much more than one stalled by frustration.

  • Does this service offer an API?
  • Yes.

FAQs

    Does this service integrate with any other apps?
  • Integrations: Salesforce Service Cloud, Zendesk, Skype for Business, Microsoft Dynamics CRM, Microsoft Office 365, ServiceNow, NetSuite, Zoho CRM, SugarCRM, Bullhorn CRM.

  • What is this service generally used for?
  • This is a unified communications platform.

  • Does this service offer an API?
  • Yes, we offer an API.

  • Does this service offer guides, tutorials and or customer support?
  • Support: Phone, Email, Community, FAQs, Knowledge Base, Video Tutorials.

  • Who are the main user groups of this service?
  • Main users of Fuze are enterprises with 500+ employees.

  • What platforms does this service support?
  • Fuse is a web-based software, with mobile apps for Android and iOS devices.

Publisher

Founded:
-
Based in:
Gaithersburg
Employees:
1001-5000
Likes:
Followers:
8.72k

Publisher

Founded:
-
Based in:
Wilmington
Employees:
51-200
Likes:
Followers:
1.24k

Publisher

Founded:
-
Based in:
Boston
Employees:
501-1000
Likes:
Followers:

Other

Who uses BroadSoft
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses Hubgets
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
Mobile Platforms:
  • iOS
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses Fuze
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
Spanish, German, French, English, Dutch
Regional Restrictions:
No restrictions.
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