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About Brightpearl

A complete operations platform for brands, retailers and wholesalers. Everything you need to streamline the back office, from order management, to replenishment, retail accounting, inventory, warehouse management and more. Brightpearl is designed to scale as you grow.

About Mercaux

Mercaux was listed in Retail Week's Discovery 50 list 2020, which shines a light on the world's top tech companies whose innovative solutions are supporting the retail sector both during the pandemic and in the future.

Mercaux is the ‘backbone’ for your in-store digital transformation journey. We help retailers deliver superior omnichannel customer experiences by bringing the best of digital and physical retail together.

We equip Sales Associates and stores with the digital tools they need to serve and sell smarter, across the entire customer journey. The solutions are operated by Sales Associates using a tablet-based app or self-served by customers using touch screen kiosks or their own phones via a web-based App. All the solutions are all managed by a HQ Platform.

Our core solutions Sales Assist, Omnichannel and Clienteling equip staff with instant access to product information, company-wide inventory, digital content, customers’ profiles and wish lists, through to mobile checkout capabilities. Additional add-ons such as AI-driven Styling Suggestions, Store and Customer Communications and Advanced Analytics elevate stores towards a fully integrated digital ecosystem.

The use of this technology also opens the black box of in-store data so retailers can understand what actions contribute to a sale (or lost basket) in a customer’s path-to-purchase by revealing customer behaviours, staff performance and product funnels.

When clients like Nike, French Connection and Benetton adopt digital tools in their stores, they see an increase in conversion, loyalty and units per transaction (UPT). On average they experience a sales uplift of 8% and 5x ROI.

Features

  • API
  • Contact Management
  • Customer Management
  • Data Export
  • Data Import
  • External Integrations
  • Inventory Tracking
  • Multi-User
  • Notifications
  • Supplier Management
  • Third-Party Plugins/Add-Ons
  • Sales Motivator
  • Shipping Management
  • Order management
  • BitCoin
  • PayPal
  • Stripe

Features

  • API
  • Contact Management
  • Customer Management
  • Data Export
  • Data Import
  • External Integrations
  • Inventory Tracking
  • Multi-User
  • Notifications
  • Supplier Management
  • Third-Party Plugins/Add-Ons
  • Sales Motivator
  • Shipping Management
  • Order management
  • BitCoin
  • PayPal
  • Stripe

Summary

    No key features associated with this application.

Summary

  • Sales Assist tool to provide product information and availability in-store

  • Omnichannel capabilities to create smooth experience across all store channels

  • Clientelling with access to customer's profile, personalised recommendations and notes

  • Analytics unlock the black box of customer journey data

  • B2C Web App for customers to control their in-store visit

  • Self-Service in-store kiosks

  • Remote Selling with communication capabilities and appointment booking

FAQs

    No FAQs associated with this application.

FAQs

    No FAQs associated with this application.

Vendor Information

Founded:
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Based in:
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Employees:
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Likes:
Followers:

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
263

Other

Who uses Brightpearl
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses Mercaux
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English, Spanish, German, Italian, Russian, Portuguese, Chinese, Thai, French
Regional Restrictions:
No restrictions.
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