Compare BotPenguin vs HelpWire

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About BotPenguin

You can’t cater your customers 24×7 but BotPenguin can!

Generating leads, answering queries, Booking appointments. BotPenguin, a chatbot for websites, is there to take your business to new heights.

BotPenguin is an AI-powered chatbot platform that enables you to quickly and easily build incredible chatbots to communicate and engage your customers on the website, Facebook messenger and other platforms.

Chatbot development: You are losing 40% of customers by not implementing a chatbot for your website.

What we offer

Pick one that suits you!

  • Lead Generation Bot
    Don’t let anyone leave your website without leaving their details for your sales team.

  • Answer Bot
    Let your bot handle the frequently asked questions.

  • Assistant Bot
    Customer service chatbot for website that schedules meetings for you and sends you reminders and notifications.

  • Order Booking Bot
    Let BotPenguin handle your sales counter.

Key Features

  • Natural Language Processing
  • Zero Development Time
  • Zero Setup Cost
  • Conversational UI
  • Deep Analytics
  • Easy to Integrate

Why Your Business needs a chatbot

  • 24×7 Availability
    BotPenguin doesn’t sleep, its there at your service 24×7.

  • No Human Errors
    BotPenguin does not make mistakes while recording data.

  • Zero Waiting Time
    Don’t let your customers change their mind, take their info/order then and there.

  • Higher Conversion Rate
    According to our existing clients, their conversion rate increased 300%-500% by implementing a chatbot.

  • Automation
    BotPenguin gets leads transferred to your CRM.

  • Integrations
    Quick and easy integrations with chatbot services to enable productive dialogues.

About HelpWire

HelpWire is a unique remote assistance tool based an advanced port virtualization technology. The solution is designed to help reduce the cost of technical support and time invested in handling customer issues.

HelpWire makes it simple for engineers to control and support their customers’ equipment remotely. With the software, technical specialists are able to get full access to a malfunctioning device by connecting to it over network (Ethernet, Wi-Fi, the Internet). The device located far away will appear in the expert’s computer as though it were physically attached to the specialist’s machine

Major benefits you get with HelpWire:

  • Fully customized solution

The software is offered with a custom GUI and a set of advanced features uniquely designed to meet client’ needs. Any specific feature can be added to the solution on your request.

  • The simplicity of use

Easy to use, this efficient remote support solution requires no additional hardware or software. A simple HepWire installation on technician’s and clients’ computers will be sufficient for getting remote access to a malfunctioning device over network.

  • Quick response

The remote assistance solution eliminates the need for onsite services which allows experts to significantly increase the speed of response to customer need. Issues can be resolved faster as a specialist is able to immediately address the situation.

  • Cross-platform compatibility

HelpWire supports multiple operating systems, including Windows, Mac, Linux, and Android. Thanks to this cross-platform connectivity, users can create client/server connections in different combinations.

  • Instant interaction via live chat

Provide your customers with immediate attention and quick responses via efficient communication channel - HelpWire Chat.

Use cases for HelpWire range from diagnosing remote equipment (phones, computers, printers, CNC machines, vehicle ECU, etc.) to providing prompt online support and repair service.

Features

  • API
  • Calendar Management
  • Chat
  • Contact Management
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Inventory Tracking
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Supplier Management
  • Click-to-Dial
  • SAP Integration
  • Net Promoter Score

Features

  • API
  • Calendar Management
  • Chat
  • Contact Management
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Inventory Tracking
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Supplier Management
  • Click-to-Dial
  • SAP Integration
  • Net Promoter Score

Summary

    No key features associated with this application.

Summary

  • Diagnose, control, and repair your customers equipment remotely.

FAQs

    What is this service generally used for?
  • Answer queries, Generate leads, Book appointments, BotPenguin, a chatbot for website is there to take your business to new heights.

  • Who are the main user groups of this service?
  • Answer queries, Generate leads, Book appointments, BotPenguin, a chatbot for website is there to take your business to new heights.

FAQs

    What platforms does this service support?
  • HelpWire supports multiple operating systems, including Windows, Mac, Linux, and Android. Thanks to this cross-platform connectivity, users can create client/server connections in different combinations.

  • What is this service generally used for?
  • Use cases for HelpWire range from diagnosing remote equipment (phones, computers, printers, CNC machines, vehicle ECU, etc.) to providing prompt online support and repair service.

  • Who are the main user groups of this service?
  • HelpWire is a remote support and maintenance solution developed by Eltima and is designed to enable specialists or tech support agents to remotely connect to a damaged or malfunctioning device owned by the company or by their end users, perform remote diagnostics, and do the necessary repairs or adjustments to get the device functioning properly again.

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Vendor Information

Founded:
-
Based in:
Frankfurt
Employees:
51-200
Likes:
Followers:

Other

Who uses BotPenguin
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses HelpWire
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Windows
  • Macintosh
Mobile Platforms:
  • Android
Languages:
English
Regional Restrictions:
No restrictions.
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