Compare Bornevia vs DiamanteDesk vs MavSocial

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Software Description:

Bornevia is a simple customer support software designed for teams.

It brings all your customer email, live chat, twitter, and facebook conversations in a shared team inbox. Save more time to deliver more amazing and personal support as a team.

Software Description:

DiamanteDesk is an independent support ticket system which is designed to listen to your customers and quickly react to satisfy their needs. Currently, it can be easily integrated into the Oro platform but in the short run it will be available for other CRM systems.

Our software enables big and small companies to support and guide their customers through emails, websites and phone calls. It is an easy and user-friendly tool designed to create tickets within the CRM and associate them with any customer from the system.

In DiamanteDesk tickets can be assigned to specific users and administrators and grouped into Branches in order to organize the workflow and focus on high-priority issues and requests.

Software Description:

MavSocial is a social media visual content management solution for brands and agencies.
It enables organisations to centrally manage all their social media images & videos, plan campaigns and then publish to all the major social networks.

Specifically, the platform includes the following

  • Visual Content Management: Upload, store and manage to a cloud based library, all images, photo, videos etc
  • License Content: Access over 100m stock images from libraries including BigStock Photos & Pixabay, Giphy & ImageAfter
  • Plan social media campaigns across multiple social media networks and profiles with a campaign calendar
  • Schedule (and repeat schedule) text, videos and images to Facebook, Twitter, Linkedin, YouTube, Tumblr + Instagram
  • Social Analytics: By social network, social media campaigns, visual content analytics
  • Social inbox: respond and like all comments and messages across the various social media networks
  • Teams & Brands: Organise all social media activities by brands & teams, permissions based at a team level. Post approvals etc.
  • Facebook Ads: Boost and promote your posts from within MavSocial

Features:

  • Chat
  • Customer Management
  • Email Integration
  • Social-Media Integration
  • API

Features:

  • Customer Management
  • Dashboard
  • Notifications
  • Third-Party Plugins/Add-Ons
  • Multi-User
  • Data Export
  • Data Import
  • Batch Permissions & Access
  • Data Visualization
  • External Integrations
  • API
  • Email Integration

Features:

  • Audience Targeting
  • Dashboard
  • Scheduling
  • Calendar Management
  • Marketing Automation
  • Notifications
  • Multi-Account
  • Multi-User
  • Social-Media Integration
  • Data Import
  • Brand Management

Summary:

  • Multichannel dashboard/team inbox for email, chats, twitter, and facebook messages

  • Advanced analytics

  • Canned responses

  • Smart rules

  • Case management

  • Live chat time-based trigger. Greet your visitor with custom messages after staying on your site for a certain period of time.

  • Live chat as a group/team. One customer can be handled by multiple agents in a chat room

  • Smart live chat widget that autoreplies with a lead generation form outside business hours or when agents are all offline

  • Unlimited email mailboxes, twitter accounts, facebook accounts, and chat widgets

  • Developer API

Summary:

  • Easy-to-use help-desk open source support ticketing system and customer service solution.

Summary:

    No key features associated with this application.

Pricing:

  • Starting from: $10.00/month
  • Credit card required: No
  • One pricing plan only

Enterprise Agency

$599.00
Fully configurable
Included in plan:
  • Facebook, Twitter, Instagram, LinkedIn, YouTube, Tumblr
  • Digital Content Library
  • Content Curation
  • Video Publishing
  • Stock Images
  • Campaign Planner/Calendar
  • Instagram Scheduling
  • Repeat Publishing
  • Browser Extension
  • Social Inbox
  • Social Media Analytics: Unlimited
  • Brand Management
  • Post Approvals
  • Permission Management
  • Facebook Advertising

Agency

$199.00
3 user(s) / month
Included in plan:
  • 3 Users
  • 50 Social Profiles
  • 1 Brand
  • Facebook, Twitter, Instagram, Linkedin, YouTube, Tumblr
  • Digital Content Library
  • Content Curation
  • Video Publishing
  • Stock Images
  • Campaign Planner/Calendar
  • Instagram Scheduling
  • Repeat Publishing
  • Browser Extension
  • Social Inbox
  • Social Media Analytics: Unlimited
  • Brand Management
  • Post Approvals
  • Permission Management
  • Facebook Ads (optional extra)

Advanced

$19.00
1 user(s) / month
Included in plan:
  • Single User Only
  • 10 Social Profiles
  • Facebook, Twitter, Instagram, Linkedin, YouTube, Tumblr
  • Digital Content Library
  • Content Curation
  • Video Publishing
  • Stock Images
  • Campaign Planner/Calendar
  • Instagram Scheduling
  • Repeat Publishing
  • Browser Extension
  • Social Inbox
  • Social Media Analytics: Unlimited
  • Facebook Ads Support

Pro

$59.00
1st user/pm, $25 pm thereafter
Included in plan:
  • 50 Social Profiles
  • Facebook, Twitter, Instagram, Linkedin, YouTube, Tumblr
  • Digital Content Library
  • Content Curation
  • Video Publishing
  • Stock Images
  • Campaign Planner/Calendar
  • Instagram Scheduling
  • Repeat Publishing
  • Browser Extension
  • Social Inbox
  • Social Media Analytics: Unlimited

FAQs:

    What platforms does this service support?
  • Web and mobile (Android)

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes

  • Does this service integrate with any other apps?
  • Coming soon: Slack, Shopify, Wordpress, Magento, Hubspot CRM.

  • What is this service generally used for?
  • Customer service, customer support, technical support, live chat support.

  • Who are the main user groups of this service?
  • Small and modern businesses, Startups, and e-commerce businesses.

  • Does this service offer guides, tutorials and or customer support?
  • Yes. Our amazing support team is ready to help and reply within 1 hour within business days and hours.

  • Does this service offer an API?
  • Yes

FAQs:

    Does this service offer an API?
  • DiamanteDesk provides full control of the system via API

  • What is this service generally used for?
  • For customer support

  • Who are the main user groups of this service?
  • Small to large eCommerce merchants and IT Companies with specific business requirements for customer support

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes

  • Does this service integrate with any other apps?
  • Deep integrations with CRM systems (OroCRM, Salesforce, SugarCRM, etc), eCommerce solutions (Magento and Prestashop platforms, Shopify, eBay, Amazon marketplaces and stores, etc)
    Bug-tracking/project management tools (Jira, YouTrack, Redmine)

  • Does this service offer guides, tutorials and or customer support?
  • DiamanteDesk Documentation (on our website)
    Installation Guide (on our website)
    Upgrade Guide (on our website)
    Customer Support Online 24/7 (Live Rep)

FAQs:

    Does this service offer guides, tutorials and or customer support?
  • MavSocial has training videos within the system, in addition various levels of support services are available

  • Who are the main user groups of this service?
  • Our main users are small to medium sized brands and agencies

  • Does this service offer multi-user capability (e.g. teams)?
  • MavSocial has a Teams and Brands module users to manage multiple brands with multiple teams across multiple regions. With a highly flexible and configurable permissions system, it enables individual role management at the team level

Publisher:

Founded:
2013
Based in:
-
Employees:
2-10
Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
3.57k
Followers:
72

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Other:

Who uses Bornevia
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses DiamanteDesk
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses MavSocial
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.
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