Compare Bookafy vs Freshdesk vs Weekdone

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Crozscore:

83%
what is this?
82%
33%
interest rising

Crozscore:

86%
what is this?
80%
58%
interest falling

Crozscore:

87%
what is this?
87%
45%
interest falling
Bookafy screenshot view 1 more Freshdesk screenshot Weekdone screenshot view 5 more

Software Description:

Manage and automate scheduling for calls, meeting and appointments.

More Features? You bet! Here are a few other features that make Bookafy great...

  • Google 2-way Sync
    Staff and Admin can sync all appointments to/from Google calendar and Bookafy. Appointments from Google sync to Bookafy. Appointments on Bookafy Sync to Google.

  • Recurring Appointments
    Create recurring appointments for your customers. Customization is unlimited. 2x per week, every other week, 1x per month… you decide!

  • IFrame Site Integration
    You can add a link from your site to your private subdomain… or Iframe the scheduling tool right into your website. This is the most used and most seamless approach to scheduling integration.

  • Free Website
    If you don’t have your own website, we will give you one! Your clients will have access to your information and they can schedule an appointment anytime! All Included!

  • Custom Fields
    When customers book an appointment, you can decide which fields you want, and you can add your own. Maybe you want their birth date, or skype id… Bookafy allows you to customize for your needs!

  • Mail Chimp Integration
    Automatically sync all of your customers to mail chimp for seamless marketing integration. No longer will you need to download, copy/paste. 1-click and its done!

  • Zapier Integration
    With Zapier, you can integrate with Office 365, and many many other products.

  • Time Zones
    If you are in one time zone, and the customer is in another… the appointments will automatically reflect the correct time zone for all parties.

  • Custom Staff Schedules
    View booked appointments, who’s in the office, customer notes and accept payments in one sweet spot.

  • Constant Contact Integration
    Sync all customers with Constant Contact integration..

  • SMS Text Alerts
    SMS Appointment reminders are Free (I should say included at no extra cost) and will make a remarkable difference in your business. A quick reminder to your customers cell phone will prevent no shows and last minute cancellations.

  • Buffer Between Appointments
    If you need some down time between appointments, travel time or prep time… you can add automatic buffer times for each service.

  • Custom Messages
    You can include your own custom message with each appointment confirmation. Remind them to bring something, reminder to come early, what to wear, etc

  • Instant Notifications
    You can have as many employees, services and appointments as you want! Bookafy’s here to help your business grow.

  • Mobile Booking
    Customers can schedule via mobile phone, desktop, laptop or tablet. We make it easy for your customers to schedule!

  • Customer Reminder Schedule
    We will automatically send reminders messages via SMS Text and Email… but you get to decide when we send it. 1 hour, 6 hours, 12 hours, 24 hours, 48 hours? You decide based on your business needs.

  • Color Match Your Brand
    You can change the colors of the calendar to match your brand. Change the text color, header, buttons, and more with a color picker or HTML color code.

  • Customize Service Start Times
    Choose which services start at which times. Example: Coffee Meetings can start at only 10am and 2pm. Or new client meetings only at 4pm on Mondays.

  • Languages Supported
    Bookafy supports roughly 35 languages including Chinese, Japanese, German, French, Spanish, Hindi and many many more. Your clients will see language in the Businesses primary language.

  • Import Customers
    If you have a list of current customers, you can import all of their contact info… and if you need your whole calendar imported we can do that for you. Free.

Software Description:

Freshdesk is suited to any small or mid-sized business that requires a fully functional help or support department without the associated costs. Freshdesk is also suited to startups and freelancers, providing a free plan for unlimited number of agents.
Freshdesk provides a way to speed up customer support, automating certain laborious tasks such as sifting through requests and allocation tickets. This solution helps businesses interested in reducing man hours who wish to enable their staff to focus on just the most important tasks.

Software Description:

Weekdone lets managers quickly know what's happening in their teams and give feedback to employees. It is a tool for both team leaders and employees, which brings transparency to team communication, clear focus on goals and insightful feedback based on the person's output data.

1) Set Weekly plans and measure progress. It is based on Plans, Progress and Problems method - PPP (weekly status updates sharing, used by Skype and Ebay)

In today's world people have one big problem - information overload and it is hard to separate important from the unimportant. At the weekly deadline Weekdone compiles you and each team their respective report, accessible on Weekdone.com, our native iOS apps, delivered to your inbox and available as a print-ready PDF.

2) Setting and measuring quarterly goals - Objectives and Key Results aka OKRs (famous team management method, which is used by companies like Google, Netflix, Dropbox, Slack and thousands of SME-s)

The biggest advantage of OKRs is that it can be used in big companies as well as in a team with a few people. It is said that if you would have to choose one management method, which would give the most benefits, it would be OKRs. Setting and tracking goals guarantees high performance and growth.

Our dashboard helps you understand in seconds who in your team needs more attention and who deserves a pat on the back. See overdue items, task completion ratio and task distribution for each person.

Features:

  • Stripe
  • Feedback Management
  • Project Management
  • Email Integration
  • Data Export
  • External Integrations
  • Notifications
  • Data Import
  • API
  • Customer Management
  • Multi-User
  • Third-Party Plugins/Add-Ons
  • Google Apps Integration
  • Time Management
  • Calendar Management
  • Chat
  • Payment Processor
  • Scheduling

Features:

  • Chat
  • Customer Management
  • Email Integration
  • Social-Media Integration
  • Notifications
  • Dashboard
  • Task Scheduling/Tracking
  • Billing/Invoicing
  • Analytics
  • Contact Management
  • Contact Sharing
  • External Integrations
  • Data Export
  • Third-Party Plugins/Add-Ons
  • Google Apps Integration
  • Multi-User
  • Data Import
  • Data Visualization
  • Scheduling

Features:

  • Email Integration
  • Multi-User
  • Attendance Tracking
  • Notifications
  • Scheduling
  • Time Management
  • Data Export
  • Data Visualization
  • Feedback Management
  • Dashboard
  • Project Management
  • Task Scheduling/Tracking

Summary:

  • Online Scheduling

  • SMS Text Reminders

  • Recurring Appointments

  • Class Scheduling

  • iFrame

  • Google Calendar 2-way Sync

  • Outlook Calendar 2-way Sync

  • Customer Marketing Messages

  • Receive customers full social profile

Summary:

  • Multi Channel: Manages all support conversations in one place.

  • Productivity: Increase team’s engagement and productivity.

  • Self-Service: It is possible to create a self-service experience that supports user's brand.

  • Reporting: Measures and tracks performance using reports.

  • Integration: Extends user's support capabilities with integrations.

  • Ticketing: Everything you need to start supporting customers.

Summary:

  • Set team and personal objectives via Objectives and Key Results

  • Get compiled weekly or daily summary via e-mail, web & mobile

  • Team regularly shares their progress, plans & problems

  • Give and receive feedback on tasks and overall performance

  • Quickly get an overview what others are working on

  • Save 5+ hours weekly on time-consuming email and meeting status updates

  • Set hierarchical OKRs on Company, Department, Team and Individual level

Pricing:

  • Starting from: $7.00/month
  • Credit card required: No
  • $7 per user per month.
    Accounts with user count above 20 can qualify for reduced pricing.

Free

Free
Included in plan:
  • Free website with booking page

Pro

$7.00
1 user(s) / month
Included in plan:
  • Text Messaging
  • Two Way Calendar Sync
  • Display customers social profiles
  • Multiple Staff/Users

Pricing:

  • Credit card required: N/A
  • Sprout - Free for unlimited number of Agents
    Blossom - $19 per agent per month
    Garden - $35 per agent per month
    Estate - $49 per agent per month
    Forest - $89 per agent per month

FAQs:

    No FAQs associated with this application.

FAQs:

    Who are the main user groups of this service?
  • This customer service solution is suited to any small or mid-sized business that requires a fully functional customer support.

  • What is this service generally used for?
  • It is used to help companies handle their customers’ problems across various channels.

  • What platforms does this service support?
  • It is web-based platform. Native mobile app: Android, iPhone-iPad,Windows Phone.

  • Does this service offer an API?
  • It offers RESTful API.

  • Does this service offer multi-user capability (e.g. teams)?
  • Freshdesk offers Multi-user , Multi-product support , Multi-language & Multi-time zone support for your global company

  • Does this service integrate with any other apps?
  • Freshdesk includes out-of-the-box integrations with many popular business applications like CRM systems, invoicing tools, and eCommerce solutions, among others.
    It is also tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail.
    Some of the integrations include but not limited to Salesforce,Freshsales,Pipedrive, Dropbox, Shopify, Magento, Hubspot, Microsoft Dynamic CRM, Facebook, Twitter, Slack, Segment

  • Does this service offer guides, tutorials and or customer support?
  • Yes. This service offers guides, tutorials and customer support across all levels.

FAQs:

    What platforms does this service support?
  • Web, IOS, Android

  • What are some applications this service is commonly used in tandem with?
  • Slack, Asana, Basecamp, Jira

  • Who are the main user groups of this service?
  • Any team leader from SME-s to Fortune 500 companies.

    Weekdone has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Non Profits, Public Administrations, Small Business

  • Does this service integrate with any other apps?
  • Slack, Asana, Basecamp, Jira

  • What is this service generally used for?
    • Weekly planning and tracking
    • Quarterly Goal setting via Objectives and Key Results - OKRs
    • Team management
    • Team Collaboration
    • Status updates
    • Hierarchical OKRs
    • Team goal setting and tracking
    • Team performance management
    • Increasing productivity
  • Does this service offer guides, tutorials and or customer support?
  • Yes - FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, it is mainly meant for teams. Can be used individually as well.

Publisher:

Founded:
-
Based in:
Seattle
Employees:
2-10
Likes:
Followers:

Publisher:

Founded:
2010
Based in:
San Francisco
Employees:
201-500
Likes:
Followers:

Publisher:

Founded:
2012
Based in:
Tartu
Employees:
2-10
Likes:
Followers:

Other:

Who uses Bookafy
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Languages:
English, Bengali, German, Japanese, Italian, Persian, Chinese, French, Hindi, Hungarian, Korean, Spanish, Telugu, Swedish, Vietnamese, Urdu, Turkish
Regional Restrictions:
Payment systems with stripe and authorize.net do not work in all countries. You can verify payment in your country by going to stripe.com or authorize.net

Other:

Who uses Freshdesk
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Weekdone
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
Russian, Spanish, English, French, German, Estonian
Regional Restrictions:
No restrictions.
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