Compare Bomgar vs FixMe.IT vs ScreenMeet Support

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86%
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84%
45%
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Crozscore:

78%
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80%
38%
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Crozscore:

67%
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100%
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Bomgar screenshot view 5 more FixMe.IT screenshot view 1 more ScreenMeet Support screenshot

Software Description:

Bomgar helps its clients to get secure access in remote support operations. It secures inter-device connections in privileged access management, and identity controlling.

This service reduces threat that can arise in device-to-device network, protecting systems and important data. IT security professionals can this way establish secure connections, anywhere in the world.

Access to the system is given only to privileged operators, and the whole process is firmly secured and monitored.

Software Description:

Tailored to the needs of small and medium-sized businesses, Techinline FixMe.IT is a remote support application that’s easy-to-use and cost-effective, yet delivers a wide range of features that allow you to handle even the most complex support issues.

FixMe.IT enables instant, secure, and trouble-free connections between remote computers anywhere in the world. Furthermore, it utilizes the most up-to-date industry standards and infrastructure to ensure the highest level of security and privacy for our users. With FixMe.IT, your support team can quickly and securely view, diagnose, and resolve technical issues on a remote computer without pre-installing software.

Software Description:

Remote support in the cloud. From your browser, see and remote control any device (windows, mac, iOS and Android).

Integrated with all leading CRM's, ScreenMeet Support is next generation remote support.

We make it simple for SaaS, E-com and mobile companies to see and troubleshoot their customers' issues in real-time.

Features:

  • Dashboard
  • Notifications
  • Password & Access Management
  • API
  • File Sharing
  • File Transfer
  • External Integrations
  • 2-Factor Authentication

Features:

  • 2-Factor Authentication
  • Multi-User

Features:

  • Multi-User
  • External Integrations

Summary:

  • Secure Remote Access

  • Remote Desktop and Servers

  • Help Desk Administration

  • Collaboration Support

  • Session Forensics

  • Two-Factor Authentication

  • Access Notification and Authorization

  • Credentials Management

Summary:

  • Multi-session handling – support an unlimited number of on-demand remote users at the same time

  • Unattended access – configure remote machines for unattended access

  • Two-way desktop sharing – view the remote user’s desktop or share your local desktop with them

  • File transfer – easily transfer files to/from a remote computer via drag-and-drop or copy-paste

  • Multi-window control – open up and control multiple remote desktops at the same time

  • Multi-monitor support – view and conveniently switch between displays connected to a remote computer

  • Remote screen scaling – adjust and easily navigate a remote screen of any size

  • Video session recording – record videos of remote desktop sessions for demo or auditing purposes

  • Branding – customize the FixMe.IT Client app and integrate it into your website

  • Reboot and automatically reconnect – reboot the remote computer and reconnect without terminating a session

Summary:

  • Remote Support

  • Co-Browse Apps on iOS

  • See Any Android Device

  • Remote Control any PC

  • Remote Control any MAC

  • Cloud-Based Recording

  • All Web-Based for Support Agent

Connect

$683.00
1 server(s) / month
Included in plan:
  • Per named license

Cloud

$1,892.00
1 server(s) / month
Included in plan:
  • Per concurred license

Team Appliance

$1,702.00
1 user(s) / month
Included in plan:
  • Per concurred license + Data Center

Monthly subscription

$30.00
1 user(s) / month
Included in plan:
  • Unlimited concurrent on-demand sessions
  • Access up to 150 unattended machines
  • License sharing
  • Branding

Yearly subscription

$300.00
1 user(s) / year
Included in plan:
  • Unlimited concurrent on-demand sessions
  • Access up to 150 unattended machines
  • License sharing
  • Branding

Basic

$19.00
1 user(s) / month
Included in plan:
  • All Features
  • All Platforms

Premium

$39.00
1 user(s) / month
Included in plan:
  • Recording
  • All Features
  • All Platforms

FAQs:

    What platforms does this service support?
  • Platforms supported: Mac, Windows, Linux, Android, iOS.

  • What is this service generally used for?
  • It is used to obtain secure remote support and privileged access management.

  • What are some applications this service is commonly used in tandem with?
  • It is mostly used together with service desk ticketing systems.

  • Who are the main user groups of this service?
  • Users of Bomgar are security and IT professionals in businesses of all sizes.

  • Does this service integrate with any other apps?
  • Integrations: Agiloft, Autotask, BMC Software, CA, Cherwell, Dell-KACE, EasyVista, Freshservice, Heat, Hornbill, HP Service Management, ISILOG, Microsoft Dynamics, Salesforce, ServiceNow, SunVie, ChangeGear, Symantec, SysAid, TOPdesk, Zendesk.

  • Does this service offer guides, tutorials and or customer support?
  • Bomgar offers following support options: Chat, Phone Support, Training, Email Support.

  • Does this service offer an API?
  • Yes, it offers an API.

FAQs:

    Does this service offer multi-user capability (e.g. teams)?
  • Yes.

  • Does this service offer an API?
  • No.

  • Who are the main user groups of this service?
  • IT pros from businesses of all sizes across a variety of industries.

  • What is this service generally used for?
  • Remote technical support, remote access, online demonstrations and training.

  • Does this service offer guides, tutorials and or customer support?
    • Online support center & knowledge base
    • Email support
    • Phone support
    • LiveChat support
    • Demo videos
  • Does this service integrate with any other apps?
  • No.

  • What platforms does this service support?
  • Microsoft Windows, including:
    * Windows XP SP3
    * Windows Vista
    * Windows 7
    * Windows 8/8.1
    * Windows 10
    * Windows Server 2003
    * Windows Server 2008
    * Windows Server 2012
    * Windows Server 2016

FAQs:

    Does this service integrate with any other apps?
  • Yes, Salesforce, ServiceNow and Zendesk

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, will full reporting capabilities.

  • What platforms does this service support?
  • Web-based for agent. Windows, Mac, iOS and Android for end-user.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, absolutely!

  • Does this service offer an API?
  • No, it doesn't.

  • What are some applications this service is commonly used in tandem with?
  • Zendesk Tickets; Zendesk Chat; Salesforce Service Cloud; ServiceNow.

  • Who are the main user groups of this service?
  • Customer Support Agents in SaaS, e-com and mobile companies.

  • What is this service generally used for?
  • Complex technical support issues.

Publisher:

Founded:
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Based in:
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Employees:
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Likes:
Followers:

Publisher:

Founded:
-
Based in:
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Employees:
-
Likes:
600
Followers:
948

Publisher:

Founded:
-
Based in:
San Francisco
Employees:
11-50
Likes:
Followers:

Other:

Who uses Bomgar
  • SMEs
  • Enterprises
Desktop Platforms:
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
Dutch, French, English, German
Regional Restrictions:
No restrictions.

Other:

Who uses FixMe.IT
  • Freelance
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Windows
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses ScreenMeet Support
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.
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