Compare Bomgar vs appVuze vs ScreenMeet Support

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Bomgar screenshot view 5 more appVuze screenshot ScreenMeet Support screenshot

Software Description:

Bomgar helps its clients to get secure access in remote support operations. It secures inter-device connections in privileged access management, and identity controlling.

This service reduces threat that can arise in device-to-device network, protecting systems and important data. IT security professionals can this way establish secure connections, anywhere in the world.

Access to the system is given only to privileged operators, and the whole process is firmly secured and monitored.

Software Description:

appVuze is an innovative platform for help desk agents to assist mobile app users in moments of trouble. Using chat, VoIP, screen, and camera sharing, the support agent can effectively assist users. In addition, chatbot integrations allow for automatic handling of simple requests.

Software Description:

Remote support in the cloud. From your browser, see and remote control any device (windows, mac, iOS and Android).

Integrated with all leading CRM's, ScreenMeet Support is next generation remote support.

We make it simple for SaaS, E-com and mobile companies to see and troubleshoot their customers' issues in real-time.

Features:

  • Dashboard
  • Notifications
  • Password & Access Management
  • API
  • File Sharing
  • File Transfer
  • External Integrations
  • 2-Factor Authentication

Features:

  • Customer Management
  • Multi-User
  • Chat
  • Call Tracking
  • Data Visualization
  • External Integrations

Features:

  • Multi-User
  • External Integrations

Summary:

  • Secure Remote Access

  • Remote Desktop and Servers

  • Help Desk Administration

  • Collaboration Support

  • Session Forensics

  • Two-Factor Authentication

  • Access Notification and Authorization

  • Credentials Management

Summary:

    No key features associated with this application.

Summary:

  • Remote Support

  • Co-Browse Apps on iOS

  • See Any Android Device

  • Remote Control any PC

  • Remote Control any MAC

  • Cloud-Based Recording

  • All Web-Based for Support Agent

Connect

$683.00
1 server(s) / month
Included in plan:
  • Per named license

Cloud

$1,892.00
1 server(s) / month
Included in plan:
  • Per concurred license

Team Appliance

$1,702.00
1 user(s) / month
Included in plan:
  • Per concurred license + Data Center

Basic

$19.00
1 user(s) / month
Included in plan:
  • All Features
  • All Platforms

Premium

$39.00
1 user(s) / month
Included in plan:
  • Recording
  • All Features
  • All Platforms

FAQs:

    What platforms does this service support?
  • Platforms supported: Mac, Windows, Linux, Android, iOS.

  • What is this service generally used for?
  • It is used to obtain secure remote support and privileged access management.

  • What are some applications this service is commonly used in tandem with?
  • It is mostly used together with service desk ticketing systems.

  • Who are the main user groups of this service?
  • Users of Bomgar are security and IT professionals in businesses of all sizes.

  • Does this service integrate with any other apps?
  • Integrations: Agiloft, Autotask, BMC Software, CA, Cherwell, Dell-KACE, EasyVista, Freshservice, Heat, Hornbill, HP Service Management, ISILOG, Microsoft Dynamics, Salesforce, ServiceNow, SunVie, ChangeGear, Symantec, SysAid, TOPdesk, Zendesk.

  • Does this service offer guides, tutorials and or customer support?
  • Bomgar offers following support options: Chat, Phone Support, Training, Email Support.

  • Does this service offer an API?
  • Yes, it offers an API.

FAQs:

    What is this service generally used for?
  • Primarily the service is used to provide customer support to mobile app users.

  • Does this service offer an API?
  • No.

  • Does this service offer guides, tutorials and or customer support?
  • There is documentation available online for integration of the SDK into mobile apps. The web-based dashboard is very easy to use. Customers can contact us for help by phone or email.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes. Once a company is registered, admins can invite their team members to join the platform to represent their group and/or company.

  • Who are the main user groups of this service?
  • Small and medium sized businesses as well as large enterprises.

  • Does this service integrate with any other apps?
  • Yes. Currently, appVuze provides integration with Zendesk.

  • What platforms does this service support?
  • Support agents log on to web-based dashboard to monitor incoming requests. For mobile platforms, we have SDK's available for native iOS and Android, as well as PhoneGap/Cordova and Xamarin.

FAQs:

    Does this service integrate with any other apps?
  • Yes, Salesforce, ServiceNow and Zendesk

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, will full reporting capabilities.

  • What platforms does this service support?
  • Web-based for agent. Windows, Mac, iOS and Android for end-user.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, absolutely!

  • Does this service offer an API?
  • No, it doesn't.

  • What are some applications this service is commonly used in tandem with?
  • Zendesk Tickets; Zendesk Chat; Salesforce Service Cloud; ServiceNow.

  • Who are the main user groups of this service?
  • Customer Support Agents in SaaS, e-com and mobile companies.

  • What is this service generally used for?
  • Complex technical support issues.

Publisher:

Founded:
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Based in:
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Employees:
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Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
1.13k
Followers:
74

Publisher:

Founded:
-
Based in:
San Francisco
Employees:
11-50
Likes:
Followers:

Other:

Who uses Bomgar
  • SMEs
  • Enterprises
Desktop Platforms:
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
Dutch, French, German, English
Regional Restrictions:
No restrictions.

Other:

Who uses appVuze
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses ScreenMeet Support
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.
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