Compare Bomgar Remote Support vs TeamViewer

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Software Description:

Bomgar is a remote support platform that helps teams in support and security organizations conduct safe, controlled remote support to almost any device or system, worldwide. It offers premium leading support, privileged access management, and identity management for support professionals.

The platform can operate even behind firewalls that users don’t control. The platforms that it supports are Windows, Mac, Linux, Chrome OS, browser-based, iOS, and Android. It is even possible to monitor the remote video camera on iPhone, iPad, and Android mobile devices, so support staff can see everything their customers see. Privileged administrators can store their passwords in a safe, multi-security-based vault.

Privileged access management with Bomgar offers two main benefits: Secure credentials with Privileged Identity and managed sessions with Privileged Access. The Privileged Identity module constantly identifies and traces privileged users on a user's network, giving them unique and regularly changing credentials. On the other side, the Privileged Access tool is intended to protect a company's most valuable assets from cyber attacks by enabling security administrators to regulate, monitor, and manage privileged access.

Software Description:

TeamViewer is being downloaded at the rate of 30,000 times per hour, and there are currently 1.5 billion TeamViewer IDs, which is almost 1 in 5 of the worldwide adult population. This is a great illustration of this remote-support platform popularity, which is offered as a free non-commercial version, and paid business-capable version.

This software is developed mainly for IT-related use. It is support, collaboration, and telecommuting solution for desktop computers and mobile devices alike, supporting Windows, MacOS, Android, iOS, Chrome OS and BlackBerry OS. Except for remote control and online meeting, TeamViewer also features chat, file transfer, remote audio and video, VoIP, and session recording.

TeamViewer successfully manages meetings and presentations, allowing users to communicate interactively and effectively with just a few clicks. When it comes to the business use, the customer base of this platform consists of SMEs, and large enterprises, including Fortune 500 companies. TeamViewer is available in almost all countries, in over 30 languages.

Features:

Features:

Summary:

  • Secure Remote Access

  • Remote Desktop and Servers

  • Help Desk Administration

  • Collaboration Support

  • Session Forensics

  • Cloud Access Control

  • Two-Factor Authentication

  • Access Notification and Authorization

  • Web and Mobile Consoles

  • Access Extender

Summary:

  • Remote support

  • Remote administration

  • Group sharing

  • Remote printing

  • Session handover

  • Meeting management

  • Multi-platform

  • Two-factor authentication

  • Access control

  • Multi-language

Cloud

$1,595.00
per concurrent license
Included in plan:
  • Bomgar Cloud Appliance
  • Manage unattended devices
  • Unlimited remote access on LAN via RDP
  • Unlimited access on external networks via RDP/Jump Technology
  • Unlimited access on isolated networks via Jump Zone Proxy
  • Customer support
  • Internal IT support
  • Collaboration capabilities
  • All administrative features
  • Windows, Mac, and Linux
  • Android and iOS Support
  • InSight Mobile Video Camera
  • Virtual Desktop Infrastructure
  • SSH/Telnet-enabled network devices
  • Serial-over-LAN & KVM via vPro

Term Appliance

$1,435.00
per concurrent license
Included in plan:
  • Physical Appliance or Virtual Appliance (vSphere or Hyper-V)
  • Hosted in your data center

Business

$31.90
Per month
Included in plan:
  • Single-user license
  • Device management
  • Customizable customer modules
  • Meetings & Presentations
  • PC2PC, Mobile2PC
  • Wake-on-LAN

Premium

$59.90
Per month
Included in plan:
  • Multi-user (floating) license
  • Device and user management
  • Customizable customer modules
  • Meetings & Presentations
  • PC2PC, Mobile2PC
  • Wake-on-LAN
  • User connection reporting
  • 1 channel (concurrent user)
  • Additional channels available (extra charge)
  • servicecamp integrated service desk

Corporate

$129.90
Per month
Included in plan:
  • Device and user management
  • User and device connection reporting
  • 3 channels (concurrent users)
  • Mass deployment
  • 12 months of priority service

FAQs:

    Does this service offer an API?
  • Yes, Bomgar offers an API.

  • Does this service offer guides, tutorials and or customer support?
  • Support: Email Support, Phone Support, Live Support, Knowledge Base, Training, and Videos.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes.

  • What platforms does this service support?
  • Platforms that this service supports are Windows, Mac, Linux, Chrome OS, browser-based, iOS, and Android.

  • Who are the main user groups of this service?
  • The main users of Bomgar Remote Support are support and security organizations.

  • What is this service generally used for?
  • This service is generally used as a remote support solution.

  • Does this service integrate with any other apps?
  • Integrations: Agiloft, Autotask, BMC Software, CA, Cherwell, Dell-KACE, EasyVista, FreshService, Heat, Hornbill, HP Service Management, ISILOG, Microsoft Dynamics, Salesforce, ServiceNow, SunView ChangeGear, Symantec, SysAid, TOPdesk, Zendesk, P ArcSight, Lieberman Software, ServiceNow, Splunk, and Thycotic.

  • What are some applications this service is commonly used in tandem with?
  • It is commonly used in tandem with help desk ticketing systems and credential managers.

FAQs:

    What is this service generally used for?
  • This service is generally used as remote access and shared-meeting app.

  • What platforms does this service support?
  • Windows, MacOS, Linux, Chrome OS, Android, iOS, Windows Mobile, BlackBerry.

  • Does this service integrate with any other apps?
  • Integrations: Active Directory, Avira, Mobile Iron, Salesforce, Jira, Microsoft Intune, Zendesk, Microsoft Dynamics, ServiceNow, Amazon WorkSpaces, Freshservice, Ninja.

  • What are some applications this service is commonly used in tandem with?
  • It is commonly used in tandem with Salesforce, Jira, Microsoft Intune, and Zendesk.

  • Does this service offer guides, tutorials and or customer support?
  • Support: FAQs, Community, Knowledge Base, Online Support, Phone Support, Video Tutorials.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, TeamViewer offers multi-user capacity.

  • Does this service offer an API?
  • Yes, it offers API.

  • Who are the main user groups of this service?
  • TeamViewer is available in almost all countries, in over 30 languages, for personal and business use.

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
3.88k
Followers:
3.61k

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
2.78m
Followers:
25k

Other:

Who uses Bomgar Remote Support
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
French, Dutch, English, German
Regional Restrictions:
No restrictions.

Other:

Who uses TeamViewer
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Languages:
English, German, Bulgarian, Czech, Danish, Greek, Spanish, Finnish, French, Croatian, Hungarian, Italian, Indonesian, Japanese, Korean, Lithuanian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Serbian, Swedish, Turkish, Ukrainian, Vietnamese, Chinese
Regional Restrictions:
No restrictions.
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