Compare Bomgar Remote Support vs ScreenMeet Support vs appVuze

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Bomgar Remote Support screenshot view 5 more ScreenMeet Support screenshot appVuze screenshot

Software Description:

Bomgar is a remote support platform that helps teams in support and security organizations conduct safe, controlled remote support to almost any device or system, worldwide. It offers premium leading support, privileged access management, and identity management for support professionals.

The platform can operate even behind firewalls that users don’t control. The platforms that it supports are Windows, Mac, Linux, Chrome OS, browser-based, iOS, and Android. It is even possible to monitor the remote video camera on iPhone, iPad, and Android mobile devices, so support staff can see everything their customers see. Privileged administrators can store their passwords in a safe, multi-security-based vault.

Privileged access management with Bomgar offers two main benefits: Secure credentials with Privileged Identity and managed sessions with Privileged Access. The Privileged Identity module constantly identifies and traces privileged users on a user's network, giving them unique and regularly changing credentials. On the other side, the Privileged Access tool is intended to protect a company's most valuable assets from cyber attacks by enabling security administrators to regulate, monitor, and manage privileged access.

Software Description:

Remote support in the cloud. From your browser, see and remote control any device (windows, mac, iOS and Android).

Integrated with all leading CRM's, ScreenMeet Support is next generation remote support.

We make it simple for SaaS, E-com and mobile companies to see and troubleshoot their customers' issues in real-time.

Software Description:

appVuze is an innovative platform for help desk agents to assist mobile app users in moments of trouble. Using chat, VoIP, screen, and camera sharing, the support agent can effectively assist users. In addition, chatbot integrations allow for automatic handling of simple requests.

Features:

Features:

  • Multi-User
  • External Integrations

Features:

  • Customer Management
  • Multi-User
  • Chat
  • Call Tracking
  • Data Visualization
  • External Integrations

Summary:

  • Secure Remote Access

  • Remote Desktop and Servers

  • Help Desk Administration

  • Collaboration Support

  • Session Forensics

  • Cloud Access Control

  • Two-Factor Authentication

  • Access Notification and Authorization

  • Web and Mobile Consoles

  • Access Extender

Summary:

  • Remote Support

  • Co-Browse Apps on iOS

  • See Any Android Device

  • Remote Control any PC

  • Remote Control any MAC

  • Cloud-Based Recording

  • All Web-Based for Support Agent

Summary:

    No key features associated with this application.

Cloud

$1,595.00
per concurrent license
Included in plan:
  • Bomgar Cloud Appliance
  • Manage unattended devices
  • Unlimited remote access on LAN via RDP
  • Unlimited access on external networks via RDP/Jump Technology
  • Unlimited access on isolated networks via Jump Zone Proxy
  • Customer support
  • Internal IT support
  • Collaboration capabilities
  • All administrative features
  • Windows, Mac, and Linux
  • Android and iOS Support
  • InSight Mobile Video Camera
  • Virtual Desktop Infrastructure
  • SSH/Telnet-enabled network devices
  • Serial-over-LAN & KVM via vPro

Term Appliance

$1,435.00
per concurrent license
Included in plan:
  • Physical Appliance or Virtual Appliance (vSphere or Hyper-V)
  • Hosted in your data center

Basic

$19.00
1 user(s) / month
Included in plan:
  • All Features
  • All Platforms

Premium

$39.00
1 user(s) / month
Included in plan:
  • Recording
  • All Features
  • All Platforms

FAQs:

    Does this service offer an API?
  • Yes, Bomgar offers an API.

  • Does this service offer guides, tutorials and or customer support?
  • Support: Email Support, Phone Support, Live Support, Knowledge Base, Training, and Videos.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes.

  • What platforms does this service support?
  • Platforms that this service supports are Windows, Mac, Linux, Chrome OS, browser-based, iOS, and Android.

  • Who are the main user groups of this service?
  • The main users of Bomgar Remote Support are support and security organizations.

  • What is this service generally used for?
  • This service is generally used as a remote support solution.

  • Does this service integrate with any other apps?
  • Integrations: Agiloft, Autotask, BMC Software, CA, Cherwell, Dell-KACE, EasyVista, FreshService, Heat, Hornbill, HP Service Management, ISILOG, Microsoft Dynamics, Salesforce, ServiceNow, SunView ChangeGear, Symantec, SysAid, TOPdesk, Zendesk, P ArcSight, Lieberman Software, ServiceNow, Splunk, and Thycotic.

  • What are some applications this service is commonly used in tandem with?
  • It is commonly used in tandem with help desk ticketing systems and credential managers.

FAQs:

    Does this service integrate with any other apps?
  • Yes, Salesforce, ServiceNow and Zendesk

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, will full reporting capabilities.

  • What platforms does this service support?
  • Web-based for agent. Windows, Mac, iOS and Android for end-user.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, absolutely!

  • Does this service offer an API?
  • No, it doesn't.

  • What are some applications this service is commonly used in tandem with?
  • Zendesk Tickets; Zendesk Chat; Salesforce Service Cloud; ServiceNow.

  • Who are the main user groups of this service?
  • Customer Support Agents in SaaS, e-com and mobile companies.

  • What is this service generally used for?
  • Complex technical support issues.

FAQs:

    What is this service generally used for?
  • Primarily the service is used to provide customer support to mobile app users.

  • Does this service offer an API?
  • No.

  • Does this service offer guides, tutorials and or customer support?
  • There is documentation available online for integration of the SDK into mobile apps. The web-based dashboard is very easy to use. Customers can contact us for help by phone or email.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes. Once a company is registered, admins can invite their team members to join the platform to represent their group and/or company.

  • Who are the main user groups of this service?
  • Small and medium sized businesses as well as large enterprises.

  • Does this service integrate with any other apps?
  • Yes. Currently, appVuze provides integration with Zendesk.

  • What platforms does this service support?
  • Support agents log on to web-based dashboard to monitor incoming requests. For mobile platforms, we have SDK's available for native iOS and Android, as well as PhoneGap/Cordova and Xamarin.

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
3.89k
Followers:
3.61k

Publisher:

Founded:
-
Based in:
San Francisco
Employees:
11-50
Likes:
Followers:
205

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Other:

Who uses Bomgar Remote Support
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
French, Dutch, English, German
Regional Restrictions:
No restrictions.

Other:

Who uses ScreenMeet Support
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses appVuze
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.
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