Compare Bomgar Remote Support vs CloudBerry Remote Assistant vs Bomgar

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Crozscore:

83%
what is this?
73%
45%
interest rising

Crozscore:

84%
what is this?
48%
interest rising

Crozscore:

89%
what is this?
87%
45%
interest rising
Bomgar Remote Support screenshot view 5 more CloudBerry Remote Assistant screenshot view 3 more Bomgar screenshot view 5 more

Software Description:

Bomgar is a remote support platform that helps teams in support and security organizations conduct safe, controlled remote support to almost any device or system, worldwide. It offers premium leading support, privileged access management, and identity management for support professionals.

The platform can operate even behind firewalls that users don’t control. The platforms that it supports are Windows, Mac, Linux, Chrome OS, browser-based, iOS, and Android. It is even possible to monitor the remote video camera on iPhone, iPad, and Android mobile devices, so support staff can see everything their customers see. Privileged administrators can store their passwords in a safe, multi-security-based vault.

Privileged access management with Bomgar offers two main benefits: Secure credentials with Privileged Identity and managed sessions with Privileged Access. The Privileged Identity module constantly identifies and traces privileged users on a user's network, giving them unique and regularly changing credentials. On the other side, the Privileged Access tool is intended to protect a company's most valuable assets from cyber attacks by enabling security administrators to regulate, monitor, and manage privileged access.

Software Description:

CloudBerry Remote Assistant is a Windows software for remote control and desktop sharing. The solution is designed for quick and secure access and control a remote desktop or server computer over the Internet.

Software Description:

Bomgar helps its clients to get secure access in remote support operations. It secures inter-device connections in privileged access management, and identity controlling.

This service reduces threat that can arise in device-to-device network, protecting systems and important data. IT security professionals can this way establish secure connections, anywhere in the world.

Access to the system is given only to privileged operators, and the whole process is firmly secured and monitored.

Features:

Features:

  • External Integrations
  • Customer Management
  • Password & Access Management
  • Project Management

Features:

  • Dashboard
  • Notifications
  • Password & Access Management
  • API
  • File Sharing
  • File Transfer
  • External Integrations
  • 2-Factor Authentication

Summary:

  • Secure Remote Access

  • Remote Desktop and Servers

  • Help Desk Administration

  • Collaboration Support

  • Session Forensics

  • Cloud Access Control

  • Two-Factor Authentication

  • Access Notification and Authorization

  • Web and Mobile Consoles

  • Access Extender

Summary:

  • Remote control and desktop sharing

  • SSL-encrypted connection

  • Text and voice chat

  • Usage of Windows key in scaled mode

  • Bandwidth optimization

  • Display of remote cursor

  • Unattended access

  • Multi-monitor support

Summary:

  • Secure Remote Access

  • Remote Desktop and Servers

  • Help Desk Administration

  • Collaboration Support

  • Session Forensics

  • Two-Factor Authentication

  • Access Notification and Authorization

  • Credentials Management

Cloud

$1,595.00
per concurrent license
Included in plan:
  • Bomgar Cloud Appliance
  • Manage unattended devices
  • Unlimited remote access on LAN via RDP
  • Unlimited access on external networks via RDP/Jump Technology
  • Unlimited access on isolated networks via Jump Zone Proxy
  • Customer support
  • Internal IT support
  • Collaboration capabilities
  • All administrative features
  • Windows, Mac, and Linux
  • Android and iOS Support
  • InSight Mobile Video Camera
  • Virtual Desktop Infrastructure
  • SSH/Telnet-enabled network devices
  • Serial-over-LAN & KVM via vPro

Term Appliance

$1,435.00
per concurrent license
Included in plan:
  • Physical Appliance or Virtual Appliance (vSphere or Hyper-V)
  • Hosted in your data center

Connect

$683.00
1 server(s) / month
Included in plan:
  • Per named license

Cloud

$1,892.00
1 server(s) / month
Included in plan:
  • Per concurred license

Team Appliance

$1,702.00
1 user(s) / month
Included in plan:
  • Per concurred license + Data Center

FAQs:

    Does this service offer an API?
  • Yes, Bomgar offers an API.

  • Does this service offer guides, tutorials and or customer support?
  • Support: Email Support, Phone Support, Live Support, Knowledge Base, Training, and Videos.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes.

  • What platforms does this service support?
  • Platforms that this service supports are Windows, Mac, Linux, Chrome OS, browser-based, iOS, and Android.

  • Who are the main user groups of this service?
  • The main users of Bomgar Remote Support are support and security organizations.

  • What is this service generally used for?
  • This service is generally used as a remote support solution.

  • Does this service integrate with any other apps?
  • Integrations: Agiloft, Autotask, BMC Software, CA, Cherwell, Dell-KACE, EasyVista, FreshService, Heat, Hornbill, HP Service Management, ISILOG, Microsoft Dynamics, Salesforce, ServiceNow, SunView ChangeGear, Symantec, SysAid, TOPdesk, Zendesk, P ArcSight, Lieberman Software, ServiceNow, Splunk, and Thycotic.

  • What are some applications this service is commonly used in tandem with?
  • It is commonly used in tandem with help desk ticketing systems and credential managers.

FAQs:

    What is this service generally used for?
  • The Remote Assistant is built for providing its users a PC remote access along with voice and text chat for communications.

  • Does this service offer an API?
  • Remote Assistant is a freeware standalone software, no API needed

  • Does this service integrate with any other apps?
  • CloudBerry Backup, CloudBerry Managed Backup Service work fine with Remote Assistant

  • Who are the main user groups of this service?
  • Remote Assistant can be used by both it-service providers and end-users

  • Does this service offer guides, tutorials and or customer support?
  • There is a user manual on the website

  • What are some applications this service is commonly used in tandem with?
  • CloudBerry Remote Assistant is fully integrated with Cloudberry Managed Backup Service

  • What platforms does this service support?
  • Currently Remote Assistant is supported by Windows OS

  • Does this service offer multi-user capability (e.g. teams)?
  • This feature is currently under development, no ETA yet

FAQs:

    What platforms does this service support?
  • Platforms supported: Mac, Windows, Linux, Android, iOS.

  • What is this service generally used for?
  • It is used to obtain secure remote support and privileged access management.

  • What are some applications this service is commonly used in tandem with?
  • It is mostly used together with service desk ticketing systems.

  • Who are the main user groups of this service?
  • Users of Bomgar are security and IT professionals in businesses of all sizes.

  • Does this service integrate with any other apps?
  • Integrations: Agiloft, Autotask, BMC Software, CA, Cherwell, Dell-KACE, EasyVista, Freshservice, Heat, Hornbill, HP Service Management, ISILOG, Microsoft Dynamics, Salesforce, ServiceNow, SunVie, ChangeGear, Symantec, SysAid, TOPdesk, Zendesk.

  • Does this service offer guides, tutorials and or customer support?
  • Bomgar offers following support options: Chat, Phone Support, Training, Email Support.

  • Does this service offer an API?
  • Yes, it offers an API.

Publisher:

Founded:
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Employees:
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Likes:
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Publisher:

Founded:
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Based in:
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Employees:
-
Likes:
Followers:

Publisher:

Founded:
-
Based in:
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Employees:
-
Likes:
Followers:

Other:

Who uses Bomgar Remote Support
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
English, French, German, Dutch
Regional Restrictions:
No restrictions.

Other:

Who uses CloudBerry Remote Assistant
  • Personal
  • Freelance
  • Startups
  • Enterprises
Desktop Platforms:
  • Windows
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Bomgar
  • SMEs
  • Enterprises
Desktop Platforms:
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
English, French, German, Dutch
Regional Restrictions:
No restrictions.
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