Compare Bomgar Remote Support vs Apizee vs Remote Utilities

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88%
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89%
45%
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Crozscore:

54%
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30%
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79%
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36%
interest rising
Bomgar Remote Support screenshot view 5 more Apizee screenshot view 5 more Remote Utilities screenshot

Software Description:

Bomgar is a remote support platform that helps teams in support and security organizations conduct safe, controlled remote support to almost any device or system, worldwide. It offers premium leading support, privileged access management, and identity management for support professionals.

The platform can operate even behind firewalls that users don’t control. The platforms that it supports are Windows, Mac, Linux, Chrome OS, browser-based, iOS, and Android. It is even possible to monitor the remote video camera on iPhone, iPad, and Android mobile devices, so support staff can see everything their customers see. Privileged administrators can store their passwords in a safe, multi-security-based vault.

Privileged access management with Bomgar offers two main benefits: Secure credentials with Privileged Identity and managed sessions with Privileged Access. The Privileged Identity module constantly identifies and traces privileged users on a user's network, giving them unique and regularly changing credentials. On the other side, the Privileged Access tool is intended to protect a company's most valuable assets from cyber attacks by enabling security administrators to regulate, monitor, and manage privileged access.

Software Description:

Apizee provides customer interactions, visual assistance and web conferencing solutions for enterprises and organizations. Our multichannel solutions, based on WebRTC, a disrupting telecom technology, are leveraged to work on simple web browser without any plugin or software download and are also responsive and compatible with different connected devices.

Our SaaS platform enables simple installation and provide several APIs to meet businesses requirements. Apizee's solutions and cloud APIs are leveraged by players such as Crédit Agricole, Safran, Enedis, Renault, Barclays, Nexity, ExxonMobil, AMA and Bluelink.

Apizee provides collaboration and customer relationship management solutions for companies and application developers in the form of SaaS packaged and a cloud development library.

Apizee was created in 2013 by Michel L'Hostis and Frédéric Luart, experts in telecoms and SaaS.

Software Description:

Remote Utilities is remote desktop software for secure access to workstations, servers and laptops over a LAN and via the Internet. You can view the remote PC screen and control its mouse and keyboard as if you were sitting right in front of the PC. With RU you can provide technical support to your customers and help your friends and family members. The program is free for business and personal use for up to 10 remote PCs.

Features:

Features:

  • Click-to-Dial
  • Dashboard
  • Batch Permissions & Access
  • Data Export
  • Chat
  • History/Version Control
  • Scheduling
  • Call Recording
  • External Integrations
  • Multi-User
  • Notifications
  • API

Features:

Summary:

  • Secure Remote Access

  • Remote Desktop and Servers

  • Help Desk Administration

  • Collaboration Support

  • Session Forensics

  • Cloud Access Control

  • Two-Factor Authentication

  • Access Notification and Authorization

  • Web and Mobile Consoles

  • Access Extender

Summary:

  • Instant messaging.

  • Video communications.

  • Visual Collaboration: screenshare, real-time annotations, video pointer, file sharing.

  • Plugin-Free: WebRTC technology, 100% web-based communication experience.

  • Web APIs enabling easy integration within any technical environment.

  • Multi-Device: experience Apizee solutions seamlessly on laptops, smartphones, tablets and wearables.

  • SIP connectivity.

  • Customisation.

  • On-premise deployment in option.

Summary:

  • Remote access over LAN — connect directly to a remote PC using its IP address or DNS name.

  • Remote access over the Internet — bypass firewalls by using our built-in and free cloud service.

  • Unattended access — deploy the Host module for 24/7 access to a remote PC.

  • Self-hosted server — route all remote connections through your own intermediary server.

  • Unlimited one-to-many sessions — connect to multiple remote PCs simultaneously.

  • RDP-over-ID lets you start an RDP session over the Internet using Remote Utilities as transport.

  • Attended access — provide ad hoc remote support over the Internet using the Agent module.

  • Multi-monitor support — switch between monitors connected to the remote PC.

  • Record high-definition video of a remote session for viewing and auditing later.

  • MSI file is available for free — you can configure it using the built-in MSI configurator.

Cloud

$1,595.00
per concurrent license
Included in plan:
  • Bomgar Cloud Appliance
  • Manage unattended devices
  • Unlimited remote access on LAN via RDP
  • Unlimited access on external networks via RDP/Jump Technology
  • Unlimited access on isolated networks via Jump Zone Proxy
  • Customer support
  • Internal IT support
  • Collaboration capabilities
  • All administrative features
  • Windows, Mac, and Linux
  • Android and iOS Support
  • InSight Mobile Video Camera
  • Virtual Desktop Infrastructure
  • SSH/Telnet-enabled network devices
  • Serial-over-LAN & KVM via vPro

Term Appliance

$1,435.00
per concurrent license
Included in plan:
  • Physical Appliance or Virtual Appliance (vSphere or Hyper-V)
  • Hosted in your data center

Free license

Free
Included in plan:
  • Can control up to 10 remote PCs
  • Complete program functionality
  • No ads

STARTER

$99.00
One-off payment
Included in plan:
  • All program features except full silent install
  • Pay per concurrent tech
  • Each tech can control up to 20 remote computers

MINI

$249.00
One-off payment
Included in plan:
  • All program features except full silent install
  • Pay per concurrent tech
  • Each tech can control up to 50 remote computers

PRO

$499.00
One-off payment
Included in plan:
  • All program features
  • Pay per concurrent tech
  • Each tech can control an unlimited number of remote computers
  • Full silent install

FAQs:

    Does this service offer an API?
  • Yes, Bomgar offers an API.

  • Does this service offer guides, tutorials and or customer support?
  • Support: Email Support, Phone Support, Live Support, Knowledge Base, Training, and Videos.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes.

  • What platforms does this service support?
  • Platforms that this service supports are Windows, Mac, Linux, Chrome OS, browser-based, iOS, and Android.

  • Who are the main user groups of this service?
  • The main users of Bomgar Remote Support are support and security organizations.

  • What is this service generally used for?
  • This service is generally used as a remote support solution.

  • Does this service integrate with any other apps?
  • Integrations: Agiloft, Autotask, BMC Software, CA, Cherwell, Dell-KACE, EasyVista, FreshService, Heat, Hornbill, HP Service Management, ISILOG, Microsoft Dynamics, Salesforce, ServiceNow, SunView ChangeGear, Symantec, SysAid, TOPdesk, Zendesk, P ArcSight, Lieberman Software, ServiceNow, Splunk, and Thycotic.

  • What are some applications this service is commonly used in tandem with?
  • It is commonly used in tandem with help desk ticketing systems and credential managers.

FAQs:

    Does this service offer multi-user capability (e.g. teams)?
  • Yes, it does.

  • Does this service integrate with any other apps?
  • No, there are no integrations available.

  • What is this service generally used for?
  • Customer engagement, Customer relations, Lead generation, Customer support, Field service management, After-sales support, and Enterprise collaboration.

  • What platforms does this service support?
  • OS : Windows, Mac, Android, iOS
    Browsers: Google Chrome, Firefox, Opera, Internet explorer, Safari, Android.

  • Does this service offer an API?
  • Yes, several.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, it does.

FAQs:

    What platforms does this service support?
  • Windows, iOS, Android

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes.

  • Does this service offer guides, tutorials and or customer support?
  • Yes.

  • Does this service integrate with any other apps?
  • Remote Desktop Manager, Microsoft Remote Desktop Services (RDP/RDC).

  • Who are the main user groups of this service?
  • Enterprise IT departments, small business owners, helpdesk technicians.

  • What is this service generally used for?
  • Remote access, remote support and network administration.

  • Does this service offer an API?
  • No.

  • What are some applications this service is commonly used in tandem with?
  • Remote Desktop Manager, Microsoft Remote Desktop Services (RDP/RDC).

Publisher:

Founded:
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Based in:
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Employees:
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Likes:
Followers:

Publisher:

Founded:
-
Based in:
Lannion
Employees:
11-50
Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Other:

Who uses Bomgar Remote Support
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
German, French, Dutch, English
Regional Restrictions:
No restrictions.

Other:

Who uses Apizee
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
French, Italian, Spanish, English
Regional Restrictions:
No restrictions.

Other:

Who uses Remote Utilities
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Windows
Mobile Platforms:
  • iOS
  • Android
Languages:
Czech, Arabic, English, Portuguese, Chinese, Danish, Dutch, French, German, Hebrew, Italian, Japanese, Korean, Norwegian, Polish, Spanish, Swedish, Turkish
Regional Restrictions:
No restrictions.
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